Trusted Agent profile · Durham
Verified
★★★★★
882 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 882 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleI couldn't have asked for a better service. Julie, at JW Woods has been amazing during the process of selling my house. She had exceptional market knowledge, communicated with me regularly, was very efficient and supportive and showed …
What a fantastic review, thank you! Julie will be thrilled to receive your high praise and we are grateful for the 5 stars awarded. Wishing you the best.
5/5
GoogleI found Nicky so very helpful. She kept me informed on the property I was interested in at all times and made sure I was aware of new properties that came on the market within my buying criteria straight away.Whenever I spoke to her she was informative and friendly. She certainly is the nicest estate agent I have ever come across.
Thank you so much for your kind words, Sarah. Nicky will be delighted to hear this, she always takes great care to keep buyers well-informed and matched with the right properties. We're really pleased we could help with your search. … More
5/5
GoogleHighly efficient and very pleasant staff. Julie Prendergast was exceptional keeping me well informed all the time. I would highly recommend JW Wood.
Thank you Carol for your kind words we are happy to know that Julie was there to assist you. We look forward to assisting you in the future.
5/5
TrustpilotThank you for your support Sarah Graham
I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood my busy schedule and made everything smooth and stress-free as a first-time buyer. She quickly recommended me all of the services needed for the buying process and I will always be thankful for her help. Thank you!
Thank you for taking the time to give this feedback to Sarah it is much appreciated. We are so pleased Sarah was able to assist you throughout the buying process. We look forward to be of assistance to you in the future.
1/5
TrustpilotUnethical Company
I would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord did not respond to complaints or engage in any meaningful dialogue to resolve them. Additionally, outstanding bills from before our tenancy had not been cleared, which caused further complications and debt collectors. Communication was poor throughout, and key assurances made to us were not followed through. Based on this, I would not buy or rent a property from this organisation, as I found their approach unprofessional, unreliable and unethical.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide a high standard of service and ensure our tenants feel supported, so it’s disappointing to learn that we may have fallen short in your case. Unfortunately, we are unable to identify your tenancy or specific situation based on the information provided in your review. We take all feedback seriously and would like the opportunity to investigate this matter further to address your concerns. Please reach out to us directly at lettings@jww.co.uk with more details so we can look into this and work towards a resolution. We value all feedback as it helps us improve, and we hope to have the chance to make things right.
5/5
GoogleFrom the very start of selling our house J W Wood have been incredible. When Jonathan came to value our house, he was friendly and very helpful with tons of knowledge to share! Once on the market, Julie and her team couldn’t do more for us. …
Thank you so much for your thoughtful review! We’re absolutely delighted to hear about your positive experience with J W Wood. Jonathan and Julie, along with the rest of the team, are truly committed to providing knowledgeable, friendly, … More
5/5
GoogleWe are in the process of buying a house in Durham. I am happy to recommend JWWood for everyone as their services are really good. Julie Prendergast is our property consultant ,and she has been updating …
Thank you so much for your wonderful review and recommendation! We’re thrilled to hear that you’ve had such a positive experience with our services. It’s an exciting time buying your first home, and we’re honoured to be a part of this journey with you.
5/5
GoogleI have dealt with JW woods a few times now & high recommend them. Anne and her team are always a pleasure to deal with. Friendly and knowledgeable
Dear Harvinder, Ann is a long standing member of our Durham team and will be encouraged by your kind words and 5* review
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, especially Karen who helped me throughout. Quick responses none pushy, would definitely recommend!
5/5
TrustpilotSale of 21 minster court
From the moment I stepped through the door I was made very welcome by Sarah Graham, she immediately got me a chair so we could sit and discuss my plans and get the information she required , the rest of the team have been very helpful on the phone if sarah hasn't been available for me to speak to at the time ,I appreciate all their help .
Many thanks for your kind words. We are so pleased Sarah was able to assist you we will pass on this feedback to her and if we can assist you in the future please don't hesitate to ask.
5/5
TrustpilotTrustworthy and great communication
The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process from market to sale. She was warm, friendly, gave good advice and kept us up to date with all developments at all times. Very responsive and a pleasure to work with. Thank you.
Thankyou for your kind words. We are so pleased that we could help, we will pass on your feedback to Julie. We look forward to any assistance we can offer you in the future.
5/5
GoogleReally happy with the service provided by Julie Prendergast and her team at J W Wood Durham. Very helpful and great communication - a pleasure to deal with.
Thank you for your kind words, Julie and the Durham team are delighted to have provided you with helpful service and great communication!
5/5
TrustpilotTeam Woods are the best!
Professional, efficient and friendly service from all of the Team at the Durham office. We are selling and buying via Woods . This is a very well run estate agency and clearly a team effort. Thank you Team Woods you're the best!
Thank you for your wonderful feedback! We’re thrilled to hear about your great experience with our Durham team. It’s always a pleasure to help with both selling and buying.
5/5
TrustpilotNikki was a pleasure to deal with from…
Nikki was a pleasure to deal with from start to finish. She is pleasant, keeps you informed and makes the process seem so less stressful. I honestly couldn’t fault.
Thank you for your fantastic feedback! We're so glad to hear that Nikki made your experience such a positive one. She truly excels at keeping things smooth and stress-free, and she'll be thrilled to know her efforts were appreciated. If you ever need assistance again, we’re here for you. Thanks for choosing us! 😊
5/5
GoogleWe’re very grateful to Julie Prendergast and her team at JWW. Julie guided us through the whole process and made everything run smoothly. We couldn’t have asked for better support.
A lovely review thank you. We are delighted you received a great service from Julie
5/5
GoogleWe're buying a house sold by the JJW Durham branch and they've been very quick to respond and helpful. I've dealt with Julie who was great. I suspect that we will chose them to sell with when we move on again.
We would be delighted if we can assist again in the future so please let us know if and when we can help.
5/5
GoogleI’m still waiting to fully close the deal with my new house, including exchanging contracts etc. But I just wanted to say that Nicky has been amazing throughout the initial …
Thank you for your kind words! We're thrilled to hear Nicky made the process smooth for you. Best of luck with the final steps, our after-sales team is excited to assist you!
5/5
GoogleExcellent communication from JW Wood sales team. Julie kept me informed and updated with viewings, feedback and offers when selling my house. I found the whole team to be courteous, friendly, helpful and understanding. Great experience, …
Thanks for a lovely review, our Durham team were delighted to read your kind words.
5/5
GoogleWe can’t thank the team at JW Wood Estate Agents in Durham enough, especially Ann and Nikki, who have been absolutely fantastic throughout our buying process. We were dealing with a particularly difficult property purchase, and their …
Thank you for your incredible feedback! We’re delighted to hear how Ann and Nikky's professionalism, patience, and determination made a difference during your property purchase. Your kind words mean so much to the team, and we truly appreciate your recommendation. If you need any further assistance, we’re always here to help!
5/5
TrustpilotBuying a property through JW Wood
I am making a purchase of a bungalow. In my dealings with Julie Prendergast and her team I have been kept up to date by email and phone calls so I know exactly where I am in the process. They are cheerful and precise. A pleasure to deal with.
Thank you so much for your kind words and lovely feedback! We are thrilled to hear that your experience with Julie Prendergast and her team has been positive and that you’ve felt well-informed throughout the process. Providing clear communication and cheerful service is always our priority, so it’s wonderful to know that it made a difference for you.
5/5
TrustpilotFantastic helpful staff
Fantastic helpful staff, made my move very easy. Kept me informed every step and were always there to help with a quick response to every question I had, highly recommend.
Many thanks for your kind words the team will be happy to hear of your experience so we are grateful for you taking the time to post this response. We wish you well and look forward to assisting you in the future.
2/5
GoogleAfter reaching out to Woods I asked for a valuation on my house, David come out to value it and told us we could get £100-105k maximum for our house, we then invited other estate agents who all said in the region of £115k, we then put it on …
Dear Bethany Thank you for providing feedback which we will use in a positive way. Valuation … More
5/5
TrustpilotI was the buyer of the property sold by Sarah Graham of JW Woods.
I was the buyer of the property sold by JW Wood. Sarah Graham was excellent and very swift with arranging the necessary information to be exchanged. As a first time buyer, I would highly recommend to anyone. No stress, easy experience!
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to make your first-time buying experience smooth and stress-free. Your recommendation means a lot to us, and we’re thrilled to have been part of this exciting milestone. Best wishes in your new home!
5/5
YellChris @ JWW Lets
It's great to know that Chris is there to answer any questions I may have. I really appreciate the time he takes to help explain the numbers.
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Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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