Trusted Agent profile · Durham
Verified
★★★★★
882 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 882 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleCould not fault the service of Ann Stobbart and her team at JW Wood in selling a property. Living outside of the local area, Ann and her team made the process easy and undertook the viewings with prospective buyers. This resulted in multiple viewings, a number of offers, and a sale (subject to contract) within 2-3 weeks.
Dear Andrew, thank you for your excellent review.
5/5
GoogleA huge thank you to Ann for managing the sale of my property, and to Jonathan, Julie and Sarah too, and all at JW Wood, Durham. I definitely recommend JW Woods as an Estate Agent for selling property. They kept me informed and up to date at every stage. Thanks so much for all your help!
Dear Tracy - we have a great team in Durham and they will be delighted to have been recognised in your excellent review. Many thanks
5/5
GoogleWe have accepted an offer to sell our house through JW Wood, Durham. The service provided by the sales team, and in particular our contact, Nicky Hall, was excellent. We would highly recommend her.
Thank you so much for this lovely review, Janice. We're delighted that Nicky and the team have provided you with excellent service during the sale of your house. Wishing you all the best with your onward move. The JW Wood Team
5/5
Trustpilotlandlord review
We have been dealing with JW Wood over the past few months. We have found that Ellie Bass, our property manager has dealt with our questions efficiently and promptly. Guiding us through what has been a tricky process at times. Thank you Ellie.
Thank you Susan for taking the time to leave a review for Ellie in our Durham Lettings team. We are pleased you had a good experience and look forward to working with you again in the future.
4/5
GoogleThanks to JW Wood for selling my house. Wasn’t plain sailing but they helped with a little glitch and the rest went through pretty smooth. Thank you
We're really pleased we could help you get over the line, Lynne. No sale is ever completely straightforward, so we're glad we could sort out that glitch and keep things moving for you. Thanks for trusting us with your house sale.
5/5
TrustpilotMy experience with JWW Durham has been…
My experience with JWW Durham has been excellent. Sarah Graham has acted very professionally and kept me informed of any progress in the process regarding the purchase with prompt action. Highly recommend.
Thank you for your kind words and recommendation! We're thrilled to hear Sarah provided you with professional and prompt service throughout your purchase process.
5/5
GoogleHaving found a buyer and agreed the sale in a very short space of time I have only good things to say about JW Wood. All the staff, particularly Jonathan and Ann, are professional,approachable, efficient and genuinely interested in making, what can be a stressful process, as easy and stress free as possible.
Dear Barbara, many thanks for providing a 5*review. Ann and Jonathan are senior members of our Durham Sales team and will be greatly encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
5/5
Googlegreat estate agents,have all the confidence and trust on them, they made me felt relaxed when dealing with them, like dealing with friend! Couldn't be more grateful, thank you! Especially Sarah and Julia!
Thank you so much for your kind words! We're thrilled to hear you felt relaxed and confident working with us, it means the world. Sarah and Julia will be over the moon to know they made such a positive impact. We're grateful for your trust and look forward to helping you again in the future! 😊 …
5/5
GoogleHighly recommend! The team at JW Wood have been amazing from start to finish with my house purchase. I've been kept updated throughout, communication has been very good and nothing has been too much trouble.
Thank you so much for your kind words, Bethany. We're really pleased to hear the communication and updates throughout your purchase were helpful, it's something we always aim to get right. Wishing you all the best in your new home. The JW Wood Team
1/5
YellUnprofessional viewing experience and poor handling
Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.
5/5
TrustpilotI had great service from All at J W…
I had great service from All at J W Woods. From firstly purchasing my home through them. Julie who showed me around informing me of everything I asked. To the staff keeping me uptown date with my purchase. Again when I sold the property (I wanted the garden to build my new home in). Gary visiting and going through the sales procedure. Again, Julie bringing a seller to view and helping with the sale. Tony keeping me upto date with the seller this time. My whole experience was easy and smooth. Thank you to all staff at J W Woods
Thank you for your kind words, it's wonderful to hear that our team made your buying and selling experience smooth and enjoyable!
5/5
GoogleThank you Julie Prendergast for your assistance in our recent purchase of a property. You professionally kept us informed in every stage of the negotiations.
Love the review, thank you very much! Julie
5/5
GoogleOutstanding Service from start to finish it has been quick and efficient through the whole process. Jww have always had a fantastic reputation and i am so pleased i chose them to sell my home. The staff have been so courteous and helpful I would highly recommend them. Big thanks to Sarah x
Thank you for the great review!
5/5
GoogleI dealt with Julie from Woods and she was extremely helpful and made the process so easy for me as a first time buyer.
Thanks for the review and we are pleased that Julie was able to assist.
5/5
GoogleJwWoods sales team have been very helpful with our house sale. They work well as a team and Julie was very friendly and kept us up to date with all communications.
Thank you for your kind words! We're thrilled to hear you had a great experience with our team, and Julie will be delighted to know her efforts made a difference.
5/5
GoogleI would just like to note how helpful the staff at the Durham branch have been this week, in particular Nicky Hall, who is one of their Property Consultants. …
We’re incredibly grateful for your detailed and thoughtful feedback! It’s wonderful to hear how Nicky and Sarah went above and beyond to assist you during what sounds like a busy and urgent time.
1/5
TrustpilotRude,Unhelpful
Rude,Unhelpful, It is because of staff like this that give estate agents the reputation of the most hated people to do business with, I feel sorry for the people whose property they are selling because they are no good at dealing with purchasers, I would never even consider dealing with these people again and strongly advise anyone else to so the same as there are hundreds of estate agents to chose from.
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and take your concerns very seriously. Providing excellent service is our priority, and we regret that we fell short in this instance. If you’re open to it, we’d appreciate the opportunity to discuss this further and address your concerns directly. Please feel free to reach out to us.
5/5
GoogleAnn is very good and incredibly helpful. Very friendly service at all times and everything was done in a timely manner! Would highly recommend!
Thank you for your wonderful feedback and recommendation, Ann will be delighted to know her friendly and timely service made such a great impression!
5/5
GoogleJulie has been lovely and very timely throughout the process! Thank you so much
Thank you for your wonderful feedback! We're delighted to hear Julie provided such timely and lovely support.
5/5
TrustpilotExcellent customer service and advice
Woods really looked after us with the sale of our home. Everything moved along quickly, staff were very knowledgeable and always had time for us. Jonathan Wheeler and Ann Stobbart made sure that we had regular updates, felt fully informed to make decisions and were always contactable. Highly recommend
Thank you for taking the time to write us a lovely 5 star review. Jonathan and Ann were particularly pleased to read your feedback.
4/5
GoogleI am extremely pleased with the excellent team at J W Wood, David, Julie and Nicky have been very helpful and professional in handling the sale of my property. I received an offer for the full asking price in under 48 hours, which was …
Thank you so much for taking the time to leave such detailed feedback, Lyn. We're delighted that David, Julie and Nicky could help you achieve a full asking price offer so quickly, and we're sorry to hear about the frustration with the … More
5/5
TrustpilotGreat support
Vicky went over and above to help me with various issues, thank you. The process so far has been made so easy with the prompt responses from the team, from requesting a viewing to placing an offer, gathering information and giving advice. Thank you
It isn't always as straight forward as everyone would like, so we are very pleased to read that Vicky was able to help make things easier where possible.
5/5
GoogleThanks to Julie Pendergast and the team I was able to purchase a retirement flat on behalf of my mother very quickly, our offer was accepted we are moving forward towards a positive outcome with just a few phone calls and emails. Thanks for a professional and helpful service.
Thank you Andrew for your great review, your words are very appreciated.
5/5
GoogleSelling the house as a result of a divorce is never easy but you smashed it guys. Compassionate, firm and professional throughout the whole marketing phase. Can't thank you enough.
Thank you so much for taking the time to leave this review, Emily. We know how difficult the circumstances were, and we're really glad we could make the process as smooth as possible for you. Wishing you all the best for the next chapter. The JW Wood Team
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Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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