Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI highly recommend JW Woods Estate Agents in Durham. I recently sold my late fathers bungalow. All the staff in the sales team were so helpful particularly Anne Stobbart. Nothing was ever a problem. They took care of all the visits to …
Karon · 16 September 2024
Agent replied · 28 August 2024
Dear Karon, many thanks for taking the time to write an excellent 5* review, it is appreciated. It was a bit of a long haul as so many transactions appear to be these days but we got there in the end so again, this makes your review more satisfying.
★★★★★ 5/5
GoogleFirst class service,responses and customer care. Ann Stobbart was my first contact and was the main person looking after my sale. I found her and other members of the sales team to be highly professional and kept me informed at all stages. …
Maria · 16 September 2024
Agent replied · 28 August 2024
Thank you for your great review!
★★★★★ 5/5
GoogleAbbie assisted me recently in a house purchase and I could not recommend her enough! Huge thanks for helping me through my house purchase. She made the whole process feel a lot less stressful than I expected. …
Georja · 16 April 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to share this, georja. We're delighted that Abbie could make your house purchase feel so much smoother and less stressful, she'll be really pleased to know how much her proactive approach and clear … More
★★★★★ 5/5
YellJWW Landlord
Chris is always available to help with any queries I may have.
JennyW-565 · 30 June 2026
★★★★★ 5/5
GoogleAnn Stobbart has been extremely professional and efficient in getting our purchase across the line. Would thoroughly recommend.
Helen · 31 July 2025
Agent replied · 31 May 2026
A lovely review thank you. We are very pleased you were able to secure your wonderful new home.
★★★★★ 5/5
TrustpilotExcellent service by JW Wood
The process of purchasing a property through JW Woods has been made easier because of the service giving to us by Barbara Smith and Amanda Dowson, who keep us informed on a regular basis which we find reassuring
Customer · 17 November 2024
Agent replied · 10 October 2026
Thanks for buying your new home through JW Wood Bishop Auckland and thank you for the great review!
★★★★★ 5/5
GoogleJW Wood always give fantastic service. Sarah was very helpful, efficient and communicative.
Ben · 16 September 2025
Agent replied · 16 September 2026
Thank you for your words Ben, we will pass it along to Sarah.
★★★★★ 5/5
GoogleHuge thanks to JW Wood Estate Agent and in particular Sarah Graham, Property Consultant with regard to their support and advice about the sale of my current house, and the house buying / selling process generally. Hugely appreciated and definitely recommended.
Maria · 16 September 2024
Agent replied · 28 August 2024
Dear Maria - thank you for taking the time to write an excellent 5* review. Sarah is a senior member of our team and will be greatly encouraged by your kind comments
★★★★★ 5/5
GoogleJWW have been extremely professional and helpful in the process of selling our property. Communication has been very good, phone and emails. Particular shout out to Ann Stobbart for her help during this process in what could have a stressful process
Nikki · 16 September 2024
Agent replied · 28 August 2024
Thank you for your great review!
★★★★★ 5/5
TrustpilotJW Wood Estate Agents
I have been using JW Wood estate agents for many years now for both buying and selling properties. I have found the staff to be friendly and professional in what they do. You will get a honest opinion to your questions.
The communication is good throughout the process of selling your property from valuation with Jönathan to negotiations and sales with Ann to after sales with Julie. I would recommend this company and I will be using them again.
Gary · 6 February 2025
Agent replied · 4 October 2026
Thank you sincerely for your wonderful feedback and for being such a loyal client over the years! It’s always a pleasure to assist you with your property needs, and we’re delighted to hear that you’ve found our team friendly, professional, and helpful throughout the process.
★★★★★ 5/5
TrustpilotExcellent service
Sarah was a top class at to her job very fast and efficient, handled my house buying situation with ease she’s a credit to herself and most importantly her team at JW wood.
Lewis · 6 January 2025
Agent replied · 4 October 2026
Thank you so much for your kind words! I’m thrilled to know I could make your house-buying experience smooth and efficient. At JW Wood, we truly value teamwork, and it’s wonderful to be part of such a supportive team. Wishing you all the best in your new home, feel free to reach out if you need anything! All the best, Sarah.
★★★★★ 5/5
GoogleHave dealt with JW Wood in Durham for many years, including many viewings, a recent purchase and the sale of my own home a few years back and I can't speak highly enough of them. …
Durham · 16 April 2026
Agent replied · 16 April 2026
Thank you so much for your continued trust in us over the years, Steven. It's wonderful to hear that Julie, Ann and Sarah have looked after you so well, and we're really pleased the communication and service have made your buying and … More
★★★★★ 5/5
GoogleThank you Ellie Bass you always keep me up to date whenever a visit is needed at my property
Sandra · 30 June 2025
Agent replied · 31 May 2026
Thanks for the review. We are delighted that Ellie is continuing to assist you with your property.
★★★★★ 5/5
GoogleJulie was so lovely and helpful. They always replayed promptly and helped move the process along quickly and efficiently.
Ollie · 30 June 2025
Agent replied · 31 May 2026
Thank you for your kind words! We're so glad Julie could make the process smooth and efficient for you. Prompt communication and support are what we strive for, and it’s wonderful to hear it made a difference.
★★★★★ 5/5
YellCommending professionalism and support duringva sad and difficult time.
The lettings department of this company were very helpful and accommodating during a particularly difficult time for the family of a long term tenant, who sadly passed away 2 months ago. Paige, with whom I had main contact, throughout the process of ending tenancy on behalf of the deceased, was very supportive, showing compassion, kept communications going and offered useful information, pertaining to the tenancy. The family and I are hugely grateful and would commend Paige for her professionalism, courtesy, approachability and positive communication skills. She is an asset to the company. Thank you. Kind regards, Rose
RoseG-112 · 5 January 2026
★★★★★ 5/5
TrustpilotReported our bathroom sink not draining…
Reported our bathroom sink not draining water, the same day Nicole rang us to see if we were available for a plumber to attend our property. The man fixed it that day. Brilliant customer service.
Vikki · 21 April 2026
Agent replied · 11 May 2026
Glad we were able to help support you and many thanks for the feedback.
★★★★★ 5/5
GoogleVery helpful explained everything in detail very friendly, pleasant nothing was to much trouble tnx nick
June · 3 September 2026
Agent replied · 8 September 2026
Thank you so much for your kind words, June. We're delighted to hear that Nick looked after you so well and made sure everything was clearly explained. We really appreciate you taking the time to share your experience.
The JW Wood Team
★★★★★ 5/5
GoogleJulie was very helpful throughout the house buying process and kept us and our estate agents in touch with how things were progressing. She also sent us details of a firm of surveyors, which we were pleased to accept. …
Philip · 16 September 2024
Agent replied · 28 August 2024
Thank you for your great review!
★★★★★ 5/5
GoogleI was very nervous and wasn’t sure what to expect selling my first home. But JW wood in Durham were fantastic. I dealt with a few members of staff who helped me every step of the way, they were so kind and explained everything. Thank you Jonathan, Ann, Sarah and Julie in particular, you are all wonderful!!
Victoria · 9 October 2023
Agent replied · 28 August 2024
Thank-you for your 5* review, its very much appreciated.
★★★★★ 5/5
GoogleVery grateful to Julie Prendergast and her team for all the advice and support given and guiding me through this process
Will · 31 May 2025
Agent replied · 31 May 2026
Thank you so much for your kind review! We're so pleased that Julie Prendergast and her team could guide you through this process and provide the advice and support you needed.
★★★★★ 5/5
Trustpilot2nd sale using JW Wood
2nd sale using JW Wood, and again giving us a very quick sale, excellent sales team work. Big thanks to Gary, Sandrine and Amanda from the after sales team for being very professional and friendly. Good communication throughout. Highly recommended!
Jane · 9 September 2024
Agent replied · 4 October 2026
Thank you so much for taking the time to leave us this amazing review. We are thrilled to hear that you had a positive experience with our service for the second time.
Your appreciation for our team, especially Gary, Sandrine, and Amanda, is very encouraging. We strive to provide professional and friendly service to all our clients and are overjoyed to hear that we hit the mark with you.
We are also glad to know that you found our communication throughout the process to be up to the mark. We believe in keeping our clients informed and engaged at every step.
Thank you once again for your kind words and for highly recommending us. We look forward to serving you again in the future.
★★★★★ 5/5
GoogleVery helpfull lovely staff can not fault a thing in the buying of my new home .thankyou all.
Tracy · 17 August 2026
Agent replied · 18 August 2026
Thank you so much for your lovely words, Tracy. We're delighted we could help make the purchase of your new home such a smooth experience. Wishing you all the best in your new place.
The JW Wood Team
★★★★★ 5/5
GoogleHaving found a buyer and agreed the sale in a very short space of time I have only good things to say about JW Wood. All the staff, particularly Jonathan and Ann, are professional,approachable, efficient and genuinely interested in making, what can be a stressful process, as easy and stress free as possible.
Barbara · 1 January 2024
Agent replied · 28 August 2024
Dear Barbara, many thanks for providing a 5*review. Ann and Jonathan are senior members of our Durham Sales team and will be greatly encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
★★★★★ 5/5
GoogleCommunication between myself and the staff at JW Wood has been excellent.
David G who did the valuation and took the photographs was courteous and respectful of my property and explained what would happen going forward and kept in …
Linda · 6 March 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to share this, Linda. It's lovely to hear that David, Nicky and Julie looked after you so well throughout the process, and we're particularly pleased that Julie was able to provide the support and … More
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