Trusted Agent profile · Durham
Verified
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service, very fast efficient and certainly know their job. Would definately recommend. Ann was friendly and helpful, she kept me up to date all the way through the purchase and arranged everything I needed.
Dear Adele- many thanks indeed for your excellent review it is very much appreciated. Ann is a senior member of our team having been with the company for many years and will be delighted with your kind comments
5/5
GoogleThe whole experience has been so painfree , and this was due to the professional, thoughtful, approach, with Communication at 💯 throughout. Thank you. …
Thank you so much for your kind words, Donna. We're really pleased that the communication and professionalism made the process straightforward for you, that's always what we aim for. Wishing you all the best in your new home. The JW Wood Team
5/5
GoogleFabulous service from Julie Prendegast and the team at the Durham branch. Brilliant communication from start to finish and great sales result. She even managed to keep me calm during the process. HIGHLY RECOMMEND.
Dear Lynn - Julie is an experienced member of our Durham team and she will be delighted by your kind comments. Moving can of course be a stressful time so managing to keep you calm is a result in itself!!
5/5
TrustpilotGreat service from Fiona
We have had a fantastic experience with Fiona from the lettings team. Thank you Fiona! Highly recommended, Paul and Stephanie
Thank you for leaving Fiona in our lettings team a lovely review. We hope to work with you again.
5/5
GoogleJW Wood has handled the sale in a very professional manner. Julie from Durham was absolutely excellent throughout the entire process. She kept me up to date with everything on a regular basis.
Thank you for your great review!
5/5
TrustpilotVery positive experience
Very positive experience. I would definitely recommend this Agent for house purchase or Sales
We appreciate your kind words and look forward to assisting you in the future.
5/5
TrustpilotGreat experience
Vicky was great supporting us through the purchase of our new property, and very responsive to answering our questions. Would really recommend.
Thank you for taking the time to leave a 5 star for Vicky at our Chester le Street branch.
5/5
GoogleReally good estate agent, positive experience, prompt service and friendly helpful staff
Thank you so much for taking the time to leave such a lovely review, Susi. We're really pleased to hear you had a positive experience with us and that our team were able to provide the prompt, friendly service you needed. It was a pleasure working with you. The JW Wood Team
5/5
GoogleAbsolutely great service - really appreciated - thanks so much!
Thank you so much for taking the time to leave such a lovely review, Ian. We're really pleased we could provide you with great service and truly appreciate your kind words. The JW Wood Team
5/5
GoogleThanks to Julie and Rose for all their help in getting us into our new home. They were really helpful and kept us up to date with status through the process
Dear Richard, delighted to hear of the speedy and efficient service you have received from Ann during the early stage of the buying process. Things are moving on nicely as the survey has now been carried out. Hopefully things will move to a quick completion
5/5
GoogleAbsolutely fantastic team always helpful and positive. Could not fault them would recommend them to anyone. They are a great estate agent and wish them well
Thank you so much for your kind words, Suzanne. It's lovely to hear that you found the team helpful and positive throughout, we really do try our best for all our clients. We're very grateful for your recommendation and wish you all the … More
4/5
GoogleResponses to our offers to purchase the property on Hillcrest , Durham were promptly handled by Ann Stobart and the follow up checks and sale confirmation was completed the same day .
Thank you for your great review!
5/5
GoogleMy first time selling and a great experience. Everyone was easy to contact through the process and I was given regular updates from Sarah and the team about any viewings and/or offers.
Thank you for sharing your experience and your wonderful 5* review Alice.
5/5
Googlevery professional in all aspects of my needs for both purchase and sales relating to the quick sale and purchase i needed
Thank you so much for your kind words, Eric. We're really pleased we could help with both your sale and purchase, especially working to the timeframe you needed. Wishing you all the best in your new home. The JW Wood Team
5/5
TrustpilotIn the short time ive been renting from…
In the short time ive been renting from this company I have had no problems and generally things are done when i ask asap Both paige and fiona are very polite and heloful
4/5
TrustpilotFriendly, prompt service
The team at J W Wood were prompt to respond, especially Sandrine who was very helpful throughout the initial purchase stages. Friendly, helpful service on the phone and in person.
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team at J W Wood, especially with Sandrine's assistance during the initial stages of your purchase. Providing prompt and helpful service, whether over the phone or in person, is something we strive for, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help with anything you might need!
4/5
GoogleI had a fantastic experience consulting with both Julie and Ann as property consultants from the very start. Their communication and responsiveness were excellent, keeping me informed at every stage of the process and ensuring everything went smoothly. Their expertise and patience were truly appreciated. Thank you for all your help!
Hi Charlotte. Thanks for leaving a review for both Julie and Ann at our Durham office. We are delighted you were happy with the service you received.
5/5
GoogleJulie has been amazing. She has understood our needs and been proactive in the search. Great communication and has brilliant knowledge of the area and the buying process. I am very greatful for her help so far. Thank you
Dear Katy, Julie is an experienced member of our Durham sales team and will be delighted to receive such kind comments and for providing a 5* review
5/5
GoogleBrilliant support from JW Wood estate agents, with Sarah Graham with great communication and support to a speedy and successful outcome - looking foward to our new home. Many thanks Sarah
Dear Diane, Many thanks for providing an excellent 5* review, your comments are appreciated. Sarah is a senior member of our sales team and takes great pride in all she does. The transaction will now be handled by our after sales team through to completion
5/5
GoogleFrom the moment I stepped through the door I was made very welcome by Sarah Graham, she got me a chair so we could sit and discuss my plans and she could gather the information she required, the rest of the team have also been very helpful on the phone if sarah hasn't been available to speak to , I appreciate all of their help .
5/5
TrustpilotBrilliant service
Brilliant service , I am unsure of the process of selling/buying a house but Vicky has been fantastic on guiding me through this and keeping me informed. Definitely recommend
Thank you so much for taking the time to share your wonderful experience with us on Trustpilot. We are thrilled to hear that Vicky was able to guide you smoothly through the process of buying/selling your home and keep you well-informed every step of the way. Your kind words and recommendation mean the world to us!
5/5
GoogleCompliments to Ann and the team for a quick sale of our property. Efficient service and always there to help with any of our many questions. Thank you 😁 …
Dear Neale - many thanks for taking the time to provide an excellent review, it is appreciated. Ann is a senior member of the team and will be delighted by your comments
5/5
GoogleExcellent service from the JWW team . Very helpful advice, great communication and would sincerely recommend.
Thank you so much for your kind words, Meg. We're really pleased that you found our advice helpful and that we kept you well informed throughout. We truly appreciate your recommendation. The JW Wood Team
5/5
GoogleWe received excellent customer service from JW Woods Julie (and, in her absence Nicky) kept in regular communication updating us re every step of the house sale Many thanks
Thank you so much for your kind words, Jackie. We're really pleased that Julie and Nicky were able to keep you well informed throughout your sale, clear communication makes such a difference during what can be a stressful process. Wishing … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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