Trusted Agent profile · Durham
Verified
★★★★★
882 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 882 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleJulie and her team at JW Woods have been amazing! They helped me buy another house, and I'm so grateful. I've already told a friends and family about them, and I'd definitely use their service again without any doubts.
Dear Ramin - thank you so much for taking the time to write an outstanding 5* review. Julie is an experienced integral part of our sales team and will be very encouraged by your kind comments
5/5
GoogleJulie has been amazing. She has understood our needs and been proactive in the search. Great communication and has brilliant knowledge of the area and the buying process. I am very greatful for her help so far. Thank you
Dear Katy, Julie is an experienced member of our Durham sales team and will be delighted to receive such kind comments and for providing a 5* review
5/5
GoogleGreat experience so far with JW Wood - buying a property and Ann has been super responsive and helpful :)
Thank you so much for your kind words! We’re delighted to hear you’ve had a great experience with us, and we’re thrilled that Ann’s responsiveness and support have been so helpful during your property purchase.
5/5
GoogleAnn was fantastic always easy to reach, friendly and helpful.
Hi Laura. Thank you for leaving a review for Ann at our Durham office. We will continue to update you as we progress with your purchase. If we can help in any way please let us know.
5/5
TrustpilotSwift and Easy Process
Nicky Hall did a wonderful job with helping me with my purchase. Kept me up to date, was prompt when sending things through via email and answered any questions I had. Any timing issues were down to the vendor taking time to reply and not JWW at fault.
Thank you for your kind words about Nicky's service and understanding that any delays (however frustrating) were beyond our control - we're thrilled to have assisted you.
5/5
GoogleVery efficient and responsive to our specific needs. Juile was very supportive and clear with sale pathway.
We’re so pleased to hear that Julie’s efficiency and clear guidance made a difference during your sale. Your feedback means a lot to us, and we’re glad we could meet your specific needs. Thank you for sharing your experience!
5/5
TrustpilotJulie and Sarah were so friendly and…
Julie and Sarah were so friendly and helpful throughout the full process! Will 100% be recommending to others. Credit to the company
Thank you so much for your wonderful review! We’re thrilled to hear that Julie and Sarah made such a positive impact during your experience.
5/5
GoogleWe are buying our home through JW Woods and have to say that so far they have been amazing. Helpful, friendly and informative and Julie Pendergrast especially was very responsive and so lovely to deal with.
Thank you so much for taking the time to leave such a lovely review, Lesley. We're delighted that Julie and the team have been able to support you through your purchase, and we hope the rest of the process continues to go smoothly. Wishing … More
1/5
TrustpilotThink twice if you're a landlord
If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered.
Thank you for sharing your feedback. We appreciate the opportunity to hear from you and understand your concerns. Our goal is to provide a high standard of service and ensure a positive experience for all our clients, so we’re sorry to hear that you feel your expectations were not met. We value open and transparent communication with our clients and strive to address any issues effectively. To ensure we properly understand your situation, we would appreciate the chance to discuss your concerns in more detail. Please feel free to contact our head of letttings at a.mitchell@jww.co.uk so that we can look into this matter and work toward a resolution that meets your expectations. Your feedback is important to us, and we’re committed to continuously improving our processes to better serve our clients. Thank you again for bringing this to our attention.
5/5
GoogleRecently purchased a house through JW Wood and because of the fantastic service received, used them again to rent the property out. Danielle McCauley was my point of contact and made the process quick, smooth and communicated each stage …
Many thanks for taking the time to send Danielle this review. We will pass your kind words onto her and look forward to assisting you in the future.
5/5
GoogleReally good experience with JWWoods ,selling and buying within the week ! Jonathan Wheeler was very professional and approachable in valuing and preparing marketing material . The whole process being coordinated by Julie who was very …
Thank you for your great review!
5/5
GoogleI wanted to sell my parents house as dad had gone into long term care. Given I live 300 miles from the property I needed someone who could manage all aspects of the sale. I invited 4 agents to view the property and decided to instruct J.W. …
Thank you for such a thoughtful and detailed review! We’re so glad Ann and the team could make what could have been a challenging process so seamless for you, especially given the distance. It’s wonderful to hear that our communication and services exceeded your expectations.
5/5
GoogleDealing with things very quickly and sincerely, which I like best!
Being quick and sincere is such an important combination when you're helping someone with their property, so we're really glad that's what you experienced with us. Thank you for taking the time to leave such a kind review, Qiaoyu.
5/5
GoogleThank you to Jonathon and Julie at JDWood for making the whole process of selling my home so comfortable and easy. JDWood are efficient, professional and very knowledgable and now that I have used their services they will be my first choice for any future property conveyancing or other property transactions. Thank you again.
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleThe team at JW Wood have been very helpful. Communication is excellent making the initial purchase process run very smoothly.
Thank you so much for this lovely review, Annette. We're really pleased that our communication has helped make your purchase process run smoothly. Wishing you all the best in your new home. The JW Wood Team
5/5
GoogleAnn was excellent and very fast. Would recommend
Thanks Jonny. Speak soon.
5/5
Trustpilot115 years of service and it shows!!
Chris Clarkson and Sarah Graham and their colleagues at the Durham Office are incredibly friendly and super professional. The buying journey is just so efficient, smooth and informed. Everything that comes from an esteemed and reputable estate agent who have been in business since 1910. One hundred and fifteen years of experience. It shows in everything they do!! Thank you to J W WOODS for a top class service. 🙏🙏🙏
Thank you so much for your kind and thoughtful review! We are absolutely delighted to hear that Chris Clarkson, Sarah Graham, and the team at the Durham Office have made your buying journey so smooth, efficient, and informed. Your recognition of our long-standing reputation truly means a lot to us, and we’re so grateful for the opportunity to assist you.
1/5
GoogleVery disappointed in the customer service at JW Wood. Very slow at responding to emails from tenants.
Hi, thank you for taking the time to share this. We're sorry to hear the service didn't meet your expectations, and we'd really like to understand what happened so we can put it right. Could you get in touch with us directly at durham@jww.co.uk with a few more details? We take feedback like this seriously and want to make sure it doesn't happen again. Thanks again, and we hope to have the chance to change your experience with us.
5/5
GoogleKelly and everyone at JW Wood has been very helpful, I definitely recommend them
Thank you so much for your kind words, Daniel. We're really pleased that Kelly and the team were able to help you, and we truly appreciate your recommendation. The JW Wood Team
5/5
TrustpilotExcellent service from start at…
Excellent service from start at valuation with no pressure to sell with the company. Regular calls and updated, Barbara Smith was helpful and friendly throughout the process. House sale was quick and painless.
Great review thank you. All the best for the future.
5/5
GoogleWoods & especially the lovely Ann Stobbart were amazing for the duration of the sales process of my home. Professional, courteous, proactive. Totally on the ball at every stage and made sure everything moved forward with pace. No slippages. I am so grateful for all the support and help and would highly recommend.
Dear Jackie, many thanks for providing an outstanding review. Ann is a long established senior member of our sales team. It is really encouraging to hear such excellent comments.
5/5
GoogleI was recommended Woods by family members and have to say I have not been disappointed. Excellent service from day one and they have sold my property very quickly. Great communication from everyone in their team. Their recommendation of legal team also worth dealing with who also have great comms. Top marks !
Dear Jason, many thanks for providing a 5* review. Recommendations are a key part to our business and over the years we have had many returning clients who keep spreading the word. Your sale will now be handled by our after sales team through to completion
5/5
GoogleGreat experience with JW Wood from start to finish - Liam came out to value my property giving sound advice. Ann and the team have then been super efficient, in contact very regularly with updates and we're now sold subject to contract within 5 weeks. Would definitely recommend. Thanks to all the team!
Dear Sarah, many thanks for providing an excellent review. The transaction will now be handled by our after sales team through to completion. Thanks for choosing J W Wood to act for you
5/5
TrustpilotThe staff and in particular Julie and…
The staff and in particular Julie and Nicki were prompt efficient and always helpful .
Thanks for the 5 star review :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
Send JW Wood Durham (Lettings) a message.
