5/5
GoogleLauren was very professional.
Agent replied · 31 May 2026
Thanks for awarding 5 starts to Lauren, she will be made up.
Trusted Agent profile · Durham
Verified
JW Wood Durham (Lettings) reviews
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google5/5
TrustpilotI recently purchased a property of JW…
I recently purchased a property of JW Wood and instructed JW wood to find tenants. Lauren has been very proactive.
Agent replied · 4 October 2026
Two reviews for both sales and lettings - thank you!
5/5
GoogleI instructed JW Wood on a probate sale and dealt with Ashley until the sale was agreed and Samantha thereafter. Due to the distance involved, I never met either of them personally but both provided an excellent service and were good communicators. I appreciated the firm's straightforward and realistic advice on pricing as well.
Agent replied · 28 August 2024
Dear Laura, many thanks for your excellent review. I know it can be difficult managing a sale from a distance so I’m delighted to hear that everything went to your satisfaction
5/5
GoogleOur experience with JW Woods has been fantastic so far, especially working with Julie, who has been incredibly helpful and informative throughout the whole process.
Agent replied · 28 August 2024
Dear Sarah - thank you for your excellent 5* review your comments are very much appreciated. Julie is a major part of our Durham team and will be encouraged by your kind words
5/5
TrustpilotTony was very helpful great job thank…
Tony was very helpful great job thank you
Agent replied · 4 October 2026
Thank you for your wonderful review! We’re so pleased to hear that Tony was able to assist you and provide such great support.
5/5
GoogleHaving had a positive experience with J W Wood selling my late father’s house last year , I had no hesitation in approaching Ann Stobbart and her team when I marketed my own property recently. Excellent service from all concerned. Thank you.
Agent replied · 28 August 2024
Dear Vicky - thanks for providing an excellent 5* review. Ann is a very experienced member of our team and will be greatly encouraged by your kind comments
4/5
GoogleJW Wood's have managed my properties for over 20 years. This is the first time Wood's have sold a property for me and there was no marketing required as the tenants were the buyers. Overall the process was smooth. However I live overseas …
Agent replied · 16 September 2026
Thank you so much for your loyalty over the past 20 years and for taking the time to share your experience. We’re truly grateful for your trust in JW Wood to manage your properties and now assist with your property sale. … More
5/5
GoogleJWWood have been excellent throughout the process.....from valuation through to sale. Jonathan, Nicki and Julie have been supportive of course, but the knowledge and …
Agent replied · 16 April 2026
Thank you so much for taking the time to share your experience. We're delighted that Jonathan, Nicki and Julie were able to guide you through the process, and it's particularly pleasing to hear that Julie's handling of the bidding process … More
5/5
GoogleGreat professional support!
Agent replied · 19 August 2026
Thank you so much for your kind words, Jo. We're really pleased we could provide you with the professional support you needed. It's lovely to hear from happy clients like yourself. The JW Wood Team
5/5
GoogleWe are so delighted with the quick sale achieved by J W Wood of our student house in Durham at well over the asking price. Special thanks to Valuer Liam Barker and Senior Property Consultant Ann Stobbart . Excellent service !
Agent replied · 28 August 2024
Dear Robert, many thanks for providing and excellent review. Your comments are welcome in difficult market conditions
5/5
GoogleI am so impressed with the survey service. I called to enquire and received a comprehensive response with detailed information about the service the same day. I went ahead and booked. The survey was completed and report sent on the day of …
Agent replied · 16 September 2026
Thank you for your review, it is very appreciated.
5/5
GoogleBeing in the process of moving house for the sixth time, I am very aware of how fraught and stressful this exercise can be. However, as a buyer, I have found JW Wood and in particular, Nicky, my main contact, to be unfailingly helpful and informative.
Agent replied · 11 May 2026
Thank you for your kind words, it's wonderful to hear that Nicky and the team at JW Wood were able to make your moving process a little less stressful!
5/5
GoogleVery good service from J W Wood and especially from Julie who has been very helpful indeed and always available. Thank you Julie!
Agent replied · 28 August 2024
Thanks for the kind words and 5* review, its much appreciated
5/5
GoogleI have appreciated the ready and prompt assistance from Woods, from the very beginning to where we stand now. Their staff are expert and prompt and understanding, the last quality which I especially value because it is fifty years since I …
Agent replied · 16 September 2026
A fantastic review and full of detail. Ann and Jonathan will be particularly pleased to read your kind words.
5/5
GoogleI could not be happier with the service I have received from JW would. From the beginning of the process with evaluation with Jonathan and then promoting and selling the property with Julie, Sarah and Ann, I have felt supported and …
Agent replied · 16 September 2026
A very detailed review and thank you for highlighting our team members who stood out to deliver you great service. Wishing you a Merry Christmas and a Happy New Year.
5/5
GoogleUsing the durham branch currently with the purchase of a property. Have been dealing with Julie and Ann, can't reccomend them highly enough, loverly ladies that are kind to speak to and very helpfull/responsive in making the process as easy as possible.
Agent replied · 16 September 2026
Thank you for 5* review and kind words.
5/5
GoogleThanks to Sarah and the sales team for a speedy, efficient and friendly service that helped us secure the house we wanted.
Agent replied · 16 September 2026
Dear Sagara, great to hear you’ve received excellent service from our sales team. Sarah is a senior member of our sales team and will be delighted with your kind comment
5/5
TrustpilotVery efficient and helpful
Very efficient and helpful. Great communication. It would highly recommend them.
Agent replied · 15 June 2026
Thank you Victoria for the 5 star review. We greatly appreciate the positive feedback.
5/5
GoogleJW Wood have exceeded my expectations! Communication from all staff but especially Elaine Anderson kept me informed every step of the way by phone and then confirmation by email. Jonathan Wheeler initially valued the property and gave me …
Agent replied · 28 August 2024
Dear Doug, many thanks for your excellent review and kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleDespite the communication difficulties of ourselves (the vendors) being based on the opposite side of the world in New Zealand, Ann Stobbart and her team at JW Wood in Durham have delivered an efficient and professional service with a time to sale of less than a week. We are very pleased and highly recommend their services. Thank you.
Agent replied · 28 August 2024
Dear Dr Dunstone, communication is an integral part of our business and this can sometimes be difficult with clients living abroad. I’m delighted we have managed to agree a sale for you in less than a week. Our after sales team will now manage the process to exchange and completion.
5/5
GoogleSarah was really helpful and patient and has supported us through to making an offer, very pleased with the service
Agent replied · 9 October 2026
Dear Jordan, many thanks for providing a 5* review, it is very much appreciated. The transaction will now be handled by our after sales tram through to completion
5/5
TrustpilotAmazing service from Megan
Amazing service from Megan, very friendly and helpful
Agent replied · 24 June 2026
Many thanks for your feedback we will ensure Megan receives this and we are so pleased you had a successful property journey.
5/5
GoogleFabulous service , very professional throughout but also friendly and very welcoming. I would highly recommend .
Agent replied · 16 September 2026
Thank you so much for taking the time to leave such a lovely review, Lisa. We're really pleased that you found our service both professional and welcoming, that balance is exactly what we aim for. We truly appreciate your recommendation. The JW Wood Team
5/5
TrustpilotEllie Bass is professional
Ellie Bass is professional , responsive and a good ambassador for JW Wood John C
Agent replied · 4 October 2026
Thank you for your very kind words. Ellie will be delighted to read your feedback back.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
About JW Wood Durham
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
Want JW Wood Durham (Lettings) to help?
Send JW Wood Durham (Lettings) a message.
