Trusted Agent profile · Durham
Verified
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleI have been really happy with the service I have received from J W Wood. They were quick to respond to any questions I asked and we always available when needed.
Thank you for your kind words, we're delighted to hear you were happy with our service and responsiveness!
5/5
GoogleWith their local knowledge, experience and expertise they provided numerous viewings, offers and an acceptance in under three weeks. They were friendly, polite and very professional all the way from initial Market Appraisal through to …
Thank you for a brilliant 5 star review. We look forward to working with you again in the future.
4/5
GoogleJulie Prendergast and her team were very helpful and made the selling process run smoothly.
Thank-you for your review, its very much appreciated.
5/5
GoogleVery professional from valuation to marketing to sale keep you informed every step of the way.
Thank you so much for your kind words, Paula. We're really pleased that you felt well informed throughout the entire process, from valuation through to completion. It was a pleasure working with you. … More
5/5
GoogleAnn was very good at managing the initial stages of our purchase, keeping in regular contact.
Dear Andrew, many thanks for providing a 5* review, it is very much appreciated
5/5
TrustpilotBrilliant and responsive.
Many thanks for this exceptional review. We look forward to assisting you in the future.
5/5
TrustpilotVery helpful staff who gave lots of…
Very helpful staff who gave lots of good advice.
Many thanks for your kind words. We look forward to being of support In the future.
5/5
GoogleThanks to Sarah and the sales team for a speedy, efficient and friendly service that helped us secure the house we wanted.
Dear Sagara, great to hear you’ve received excellent service from our sales team. Sarah is a senior member of our sales team and will be delighted with your kind comment
5/5
GoogleThe process of buying a property is a daunting one, and I felt comforted by JW Woods' high professional standards and their good reputation. With Julie Prendergast in charge of my purchase, I somehow felt 'in safe hands'. Though we didn't …
Thank you so much for your thoughtful review! We're delighted to hear that Julie provided such excellent support and made the process of buying your property feel less daunting. Knowing you felt 'in safe hands' and valued the trust and … More
5/5
GoogleReally great experience dealing with Sarah G from the sales team and then from Kelly M from the sales negotiation team. Both super efficient and professional. Thank you for all your hard work and support.
A lovely review for both Sarah and Kelly - thank you from both of them.
5/5
TrustpilotFirst time buyers
While buying our first property we found JW Wood to be extremely helpful, Denise who dealt with the property we were buying was very friendly, helpful and approachable and made the process a lot more easier for ourselves and talked us through everything we needed to know and kept in frequent contact to keep us up to date.
Great review thank you and we know Denise will be delighted to read your comments.
5/5
YellJW Wood Durham
Really happy with JW Wood, I would always recommend their services. Professional staff, who are always on hand when needed. Special mention for Chris Cain for keeping an eye on the pennies.
5/5
TrustpilotReally professional staff
Really professional staff, who went out of there way with as much information as possible, sold mine within a week
Thank you so much for taking the time to respond to our team. You're feedback is important to us.
1/5
GoogleDreadful student rented accommodation. Multiple issues - problems photographed before students moved in. No double-glazing. Excessive mould on curtains caused one student to end up in hospital with pneumonia. Hospital acknowledged the …
We are very sorry to hear you have not had a great experience with a student property. If we can assist in any way please email our Lettings Manager Ashley using lettings@jww.co.uk.
5/5
GoogleReview 1 5 stars to JW Wood Estate Agents. Second dealing with them this year and can only wish to have more of them in the future. Top professionals - Gill, Helen, …
A double review in one! Many thanks for taking the time to write about your experience with our Durham team.
1/5
GoogleThink twice if you're a landlord If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge …
Thank you for sharing your feedback. We appreciate the opportunity to hear from you and understand your concerns. Our goal is to provide a high standard of service and ensure a positive experience for all our clients, so we’re sorry to hear … More
5/5
GoogleJW Woods were recommended to me by my daughter. They had sold her house last year within a couple of days of it going on the market. I'm very pleased that I took her advice. My property was sold, subject to …
Dear David, we receive a great deal of recommendations from previous clients so it’s great to hear your sister recommended J W Wood to act for you. Many thanks for taking the time to provide a 5* review. Your comments are most welcome. The transaction will now be handled by our after sales team through to completion
5/5
GoogleFirst class service from JW Wood, would highly recommend!
Thank you so much for your kind words, Peter. We're delighted to hear you were pleased with the service you received and really appreciate you taking the time to recommend us. … More
5/5
GoogleExcellent professional service by all the team, Ann was particularly exceptional in her knowledge and expertise when you are buying and selling your property. Would highly recommend this estate agent.
Dear Alison, many thanks for providing a 5* review. Your comments regarding the team and Ann are much appreciated
5/5
GoogleWe have recently had a great experience with JWWoods, especially Ann and Julie who have made the purchase go as smoothly as possible. Thank you for you help and cooperation.
Dear Olivia, thank you for providing a 5* review and in particular the kind comments about Ann and Julie. It is very much appreciated. The transaction will now be handled by our after sales team through to completion
5/5
GoogleWe were buying in Durham, JW Wood were the only agency in Durham who kept us updated on all new instructions. The market in Durham is very lively; so being sent details prior to them hitting the websites is crucial. I can't thank Helen, Martyn and Sarah enough. Brilliant.
Many thanks for your kind comments. It is always reassuring to hear that we are delivering such excellent levels of service. I hope the sale progresses to a speedy completion
5/5
GoogleExcellent service at JW Wood Durham. Geoff came to the house and gave great advice, honest opinion and up-to-date information on current selling market conditions. This is the third time I've used JWW and I wouldn't go anywhere else. The …
Thank you for such a glowing review! We’re delighted to hear Geoff’s advice and Julie’s efficiency made a positive difference in your experience. Selling within the first week is fantastic! We truly appreciate your trust in us and your recommendation.
5/5
GoogleI have no hesitation in recommending the services of JW Wood Estate Agents of Durham.to handle the sale of my property. The Sales Manager Jonathan Wheeler, professionally dealt with the initial …
Ann and Jonathan were both equally pleased to read your review and pass on their gratitude for a 5 star rating.
5/5
GoogleExcellent support from JW Woods in selling my Mum's house. They went the extra mile to make things easy for us. Professional and courteous at all times along with empathy to understand the situation. Special thanks to Eileen, Amanda and Jonathan
Dear Joan, great to hear that you have received excellent service and support from our sales team. Your kind comments have been passed to the individual concerned
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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