Trusted Agent profile · Durham
Verified
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleVery friendly and efficient Excellent communication
Thank you so much for your kind words, Kath. We're really pleased that you found our service friendly and efficient, and it's lovely to hear that our communication was up to scratch. We appreciate you taking the time to leave this review. The JW Wood Team
5/5
GoogleAnne was extremely helpful as where all staff. Would recommend to anyone
Thank you for your great review!
5/5
GoogleProfessional and efficient from the start, property sold and kept informed at every stage of the process. Many thanks to Jonathan and Sarah for your efforts on my behalf!
Dear Sandra, many thanks for providing an excellent 5* review. Communication with clients is a key part of our business and this will continue as the transaction will be handled by our after sales team through to completion
5/5
GoogleWhat a great experience it has been using JW wood. No stress or hassle at all. A special thanks to Julie and Liam for all their help and support.
Dear Adam, many thanks for your 5* review. I’m delighted you have had a great experience with JWW. The sale will now be handled by our after sales team through to completion
5/5
GoogleWe highly recommend JW Wood. Jonathan was very friendly when he came to value and photograph our house and Ann Stobbart went above and beyond with helping ensure that both the sale of our old house and the purchase of our new house went as smoothly as possible.
Just a quick reply to say thank you very much for the review and kind words. We have passed on to everyone in our Durham team including Jonathan and Ann.
5/5
TrustpilotExcellent professional service
Excellent professional service from Julie Pendergast when we bought our dream bungalow and now the same excellent service from Julie and Ann in the selling of our original property. This team are ‘on the ball’ !! Thankyou ladies 👍
Thank you so much for your fantastic feedback! We’re delighted to hear Julie and Ann provided excellent service both with your dream bungalow and in selling your original property.
5/5
TrustpilotMy experience with JWW was incredible
My experience with JWW was incredible. Fiona and the whole team are amazing. They helped me from day one till now with everything. They cleared all my doubts immediately and updating me with everything.
Thank you for your amazing feedback! We're so pleased to hear Fiona and the team were there for you every step of the way.
5/5
GoogleWe are currently buying a property advertised through JW Wood in Durham. Ann has been responsible for a great experience so far with a friendly and professional manner alongside an obvious commitment to ensure that we have the best …
Dear Jon - I am extremely grateful for providing such a comprehensive review. Ann is a senior member of our Durham team and takes great pride in what she does. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJW woods has been excellent from the start, in providing viewings on the house to keeping in contact while dealing with my purchase. Would highly recommend Ann and the team to any friends for future purchases or sales of properties.
Dear Matthew, it’s great to hear you have received excellent service from Ann and our Durham sales team. We will be closely monitoring the transaction for you through to completion
5/5
TrustpilotVery supportive
Throughout the whole process have felt informed and kept up to date Denise has ensured timely follow up and feedback after viewings Supporting us with the processes involved for both selling & buying
Thank you for your kind words! We're thrilled to hear you felt supported and informed throughout the process. Denise will be delighted to know her efforts made a difference.
5/5
GoogleSarah has been very helpful always on the other end of the phone if I needed to speak with her. Very valuable to jw wood. Thanks again Sarah
Dear Neil, many thanks for providing a 5* review. Sarah is an experienced member of our team and as you quite rightly point out very valuable to us at JWW
5/5
GoogleAnn and her team at the Durham office of JWW were very professional and provided us with clear and concise information throughout the purchase of this new property.
Dear Mark, I’m delighted to hear you have had an excellent experience dealing with Ann who is an experienced member of our Durham Sales team
5/5
GoogleThe team at JW Wood made the whole experience as seamless as possible for us (especially as it was a big move into a new area). Ann was more than helpful from the start, both with our initial enquiries and really helped to work around our …
Many thanks for the detailed review. We have passed on your comments to our Durham team and we know they will be very happy.
5/5
GoogleExcellent service from Ann Stobart and Geoff Graham.Nothing was too much trouble for them and I have been kept fully informed throughout the process.The best agents I have ever used.
A lovely review and thank you for the 5 stars!
5/5
GoogleExtremely helpful. Kept me informed and sent all relevant details
Thank you so much for taking the time to leave this lovely review, Rachel. We're really pleased we could keep you well informed throughout and provide all the details you needed. It was a pleasure working with you. … More
5/5
TrustpilotGreat service from initial visit to…
Great service from initial visit to value the property all the way till property being sold Excellent description and photos of property. Staff keep you well informed during the sale and are always courteous and polite when you contact them. The firm also have a range of other services you may require.
A fabulous review thank you! Wishing you a lovely Christmas from everyone at JWW.
5/5
GoogleExcellent service, from Sarah and the team would highly recommend.
Thank you for your kind words and 5* review.
5/5
GoogleI would highly recommend JW Wood as a very efficient and reliable estate agent. With both Brexit and Covid to work through I feel they've completed with a full five starts. Ann Stobbart was our rock throughout the sale and was always available for every stage.
Hi Tracy, thank you very much for your review. It has been a very trying time for everyone but with our staff committed to keep working (both from homes and the office) we are delighted that our efforts havent gone unnoticed. Many thanks again.
5/5
GoogleJW Wood assisted in the sale of my late mums house. A very professional service, plenty of appointments booked and the staff kept us fully informed at the end of every week with positive and negative comments from potential buyers. Although the process has taken a little longer than expected given the state and uncertainty of the housing market conditions, I can fully recommend the service provided by the Sales Agents and associated staff.
Dear John, many thanks for providing a comprehensive review. Communication is a key part of our business. Unfortunately it appears that many transactions are taking longer to exchange and complete
5/5
YellLettings info
I spoke with Chris Cain of JW Wood Lettings who was extremely helpful and answered all of my queries. I look forward to working with them in the future.
5/5
GoogleFantastic and helpful team, got me viewings and offers on my property in no time at all would highly recommend
Thanks James for leaving our Durham team a 5 star review. We really appreciate the recommendation.
5/5
GoogleVery good team,friendly and efficient.
Thank you so much for your kind words, Mick. We're really pleased to hear you found the team friendly and efficient. It's lovely to know we provided the service you deserved. … More
5/5
GoogleWe have just completed the sale of our house through JW Wood. The service of the staff was first class, and we compliment the assistance of the staff, especially Ann Stobbart, who worked continually to resolve any problems.
Dear Bernie - Ann is a senior member of our sales team and is always happy to take on a challenge in order to provide excellent service
5/5
GoogleExcellent service , Sarah is very nice and professional.
Many thanks for the 5 star review :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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