5/5
GoogleJulie Prendergast, Sarah Graham were very nice and helpful.
Agent replied · 28 August 2024
Dear Bruce - thank you for your review and in particular highlighting Julie and Sarah who are both an integral part of our Durham team
Trusted Agent profile · Durham
Verified
JW Wood Durham (Lettings) reviews
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google5/5
GoogleJJ Woods have been professional throughout, kept in touch with the progress of the sale, advice and guidance. Julie Prendergast was knowledgeable and helpful. Certainly recommend.
Agent replied · 28 August 2024
Dear Michael, many thanks for you 5* review, your comments are very much appreciated. Julie has only been with us for a short time but is doing a great job.
5/5
GoogleAs a buyer, main contact with a lady called Gillian. First class communicator and problem solver. Her weekly call/update made a difficult purchase stress free as she kept us fully informed. Thank you Gillian. We would have no hesitation in using or recommending this company.
Agent replied · 28 August 2024
Rachel, thanks for your review, Gillian appreciates your kind comments. We hope you will be happy in your new home. Please keep safe.
5/5
GoogleA definite 5 stars to the team at JW Wood, Durham. Particularly Helen and Gill who made the experience of buying our first home such an enjoyable and stress-free time. Not to mention how quick the sale was in the current climate! Would definitely recommend.
Agent replied · 28 August 2024
Dear Leon. Delighted you found the buying of your first home stress free. It can be a difficult time as I’m sure you are aware. Helen and Gill are experienced members of our team and will be encouraged by your kind words. We hope you enjoy life in your new home. Take care
4/5
GoogleThe service from JW Woods and Ann Stobbs was excellent. They kept us updated as to what was going on (it just confirmed the information we had already received from our solicitors, but if you solicitor is bad they will be a great help). …
Agent replied · 28 August 2024
Dear Scottish Geordie, many thanks for your review. Pleased to hear you were happy with the service you received from Ann with your purchase
5/5
TrustpilotExcellent professional service
Have used JW Wood on more than one occasion and have found them to be efficient and effective when selling my properties. The team have a wealth of experience and will guide you through the process of buying and selling. Highly recommended the professional service
Agent replied · 4 October 2026
Its been a pleasure helping you again and we hope we can do it again in the not too distant future. All the best.
5/5
GoogleThey were great. Sold my property with the greatest of ease. Ashley was great during the sale and then after the sale Gill and Amanda were superb. 3verything managed professionally at a reasonable rate. Would highly recommend.
Agent replied · 28 August 2024
Dear Dan, many thanks for your excellent review. Ashley, Gill, Amanda and all the team will be greatly encouraged by your comments.
5/5
TrustpilotWonderful service
Julie and the rest of the team offered wonderful, transparent service, and made my purchase as seamless as possible. Thank you so much!
Agent replied · 26 November 2025
Thank you for your lovely review! We're so glad Julie and the team could make your purchase seamless. It was a pleasure helping you, thank you for choosing us.
5/5
GoogleExcellent service, Julie was very helpful. Definitely recommend.
Agent replied · 28 August 2024
Thank you for your 5* review Barbara, much appreciated.
5/5
TrustpilotAmazing company
Amazing company, very friendly and helpful staff, Tony especially has gone above and beyond to help iron out a few solicitor issues, should I ever need to use a local estate agents in the future I will definitely be using JW Woods.
Agent replied · 4 October 2026
Thank you so much for your fantastic feedback and kind words about our team. We’re delighted to hear that you had such a positive experience with us. A special thank you for highlighting Tony’s efforts, we’re thrilled to know he was able to go above and beyond to assist you with resolving the solicitor issues. Our team is dedicated to providing the best possible support to our clients, and your satisfaction means the world to us.
5/5
GoogleI found JW Woods helpful and informative and a pleasure to deal with. My thanks go to Gary Stephenson, his wife Sue, Kelly Mahoney, Julie Matson & Sandrine. All were kind and supportive and nothing was too much trouble. I would have no …
Agent replied · 9 October 2026
Thank you Raymond for taking the time to leave a detailed review and we are most grateful for the 5 stars!
5/5
GoogleChris Clarkson and Sarah Graham and their colleagues at the Durham Office are incredibly friendly and super professional. The buying journey is just so efficient, smooth and informed. Everything that comes from an esteemed and reputable …
Agent replied · 31 May 2026
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Chris Clarkson, Sarah Graham, and our Durham Office team provided you with such a friendly, professional, and smooth buying experience.
5/5
TrustpilotDouble glazed
I just had a most successful conversation with Sarah Perrin. She has managed to arrange for a lot of work to be carried out on my property and I am pleased to say it was completed on time and on budget. Well done Sarah and thanks,
Agent replied · 4 October 2026
A great review thank you. We are pleased everything went well with your repairs. Here to help if we can.
5/5
YellJW Wood Lettings Department
Happy to leave a quick review for Chris C. He does a super job looking after our finances, so I would definitely recommend JWW's services.
5/5
GoogleWe were completely blown away by the professional service we have received at JW Wood. They helped us every step of the way, and even as we continue to ask questions, each member of the team, from the Estate agents (shout out Sarah Graham!) to the consultants. Always going to bat for you. Highly recommend!
Agent replied · 28 August 2024
Thank you for your great review!
5/5
GoogleThe sales process was managed to the highest standard and with the great benefit of their local knowledge of the market in the area. Jonathan Wheeler and Ann Stobbart were excellent in following up with us throughout the process and it was …
Agent replied · 9 October 2026
Our Durham office have a great team and they all work together really well. We are delighted you had a great experience when working with us.
5/5
GoogleCannot recommended JW woods enough. Just bought my first house which is a very daunting and stressful experience. Gill Anderson from the Durham branch helped me every step of the way . I had a nightmare with solicitors but Gill was always …
Agent replied · 9 October 2026
Dear Addy, delighted to hear you have completed on the purchase of your first home and that we were able to assist in what you say can be a daunting and stressful experience. Gill does a fantastic job for us and will be encouraged by you kind comments. Hope you are happy in your new home.
5/5
GoogleHighly recommend JW Wood estate agents in Durham after using their services on both the seller and purchaser sides. Both professional and friendly and great understanding of the local market. Special thanks to Sarah Graham and Elaine Anderson for their support and guidance.
Agent replied · 28 August 2024
Dear Faye, It’s kind of you to take the time to send a 5* review. AT JWW we pride ourselves on delivering high standards of service so I’m delighted we have managed this for you
5/5
GoogleAnn and her team were in regular contact with me whenever there was news to provide - I felt I was being informed and updated throughout the process. All in all a very positive experience!
Agent replied · 9 October 2026
Dear Brian, many thanks for taking the time to write a 5* review. Communication is a key part of our business so I’m delighted you have been happy with our service
5/5
GoogleRebecca went above and beyond for us on a complex matter. She kept us informed at all times with key information. Thank you
Agent replied · 9 October 2026
Dear Helen, communication is a key part of our business. Rebecca has only been part of our team since December so its encouraging to receive such positive comments. Many thanks
5/5
GoogleGreat service from start to finish with J W Wood in selling my flat. Geoff Graham was friendly and professional and provided good advice on putting the flat on the market. Communication was really good, Helen Milner was always polite and …
Agent replied · 9 October 2026
We cant ask for anymore than a smooth sale and its great to hear that you had a good experience with our Durham team.
5/5
GoogleAshley dealt with the sale of my house. Ashley was fantastic got the job done very professional, nothing was a problem I would definitely recommend JW Woods , great job thank you so much
Agent replied · 9 October 2026
Dear Wayne, many thanks for your excellent review. I’m delighted you received excellent service from Ashley
5/5
GoogleThank you to Kate Strange and all other JWWood staff who have efficiently dealt with the marketing and selling of my property.
Agent replied · 9 October 2026
Dear Margaret, many thanks for your 5* review. Your comments are very much appreciated. The transaction will now be handled by our after sales team through to completion.
5/5
GoogleJW Woods cannot recommend them enough. They were brilliant helping us with the purchase of our new house. Ann especially walked us through every part and made sure we understand everything. Ann kept us updated on everything and offered us support
Agent replied · 28 August 2024
It is great to hear that you had a good experience when buying a house through us. We have passed on your comments to Ann and her collegues who were equally pleased that to hear that you rate their service.
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About JW Wood Durham
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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