4/5
GooglePrompt and efficient service with good communication by phone and email, thanks to Ann for a successful sale.
Agent replied · 9 October 2026
Dear Chris, many thanks for taking the time to provide your review. Your comments are appreciated
Trusted Agent profile · Durham
Verified
JW Wood Durham (Lettings) reviews
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google5/5
GoogleWe dealt with Ann for the purchase of a new house, which is currently in completion phase. …
Agent replied · 28 August 2024
Hi many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
5/5
GoogleJW Wood have been brilliant throughout the house selling and buying process. Jonathan was fantastic putting together the property information and produced some stunning photographs. Then at the other end Gill has been superb guiding me …
Agent replied · 28 August 2024
Thank you for your review. We take pride in our photographs and have invested in training and equipment to improve their quality. We have passed your kind comments on to Jonathan and Gill. Many thanks and stay safe.
5/5
GoogleFrom our first enquiry through to our offer being accepted Helen was very prompt to reply to all queries, and this is obviously very much appreciated during the stressful process of buying a new home. Highly recommended
Agent replied · 9 October 2026
Hi Adam, thank you for taking the time to leave a review. We are really pleased that you were happy with our service and would welcome the opportunity to work with you again in the future.
5/5
TrustpilotFantastic team
Fantastic team - informative, helpful and strives to do the best for clients. Julie and Ann are both lovely
Agent replied · 26 November 2025
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you found our team informative, helpful, and dedicated to doing the best for our clients. Julie and Ann will be delighted to know they made such a positive impression, they truly are amazing! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to support you! 😊
4/5
GoogleOur initial contacts were very good getting the house on the market at Christmas. We had very few viewings until about May and we had to reduce our price twice. Even so we had to accept a lower offer, and we felt a bit under pressure to …
Agent replied · 28 August 2024
Thank you for your great review!
5/5
GoogleFriendly efficient service especially Kate Strange who has been a great help throughout the process. Thanks all.
Agent replied · 9 October 2026
Dear Louise, many thanks for providing a 5* review. It’s great to hear that you have received friendly and efficient service from Kate
5/5
GoogleGillian has been fantastic from start to finish. She has kept us informed throughout and really understood our situation. Emails and calls were never delayed and she always knew where our house sale was up to.
Agent replied · 9 October 2026
Gill proves again and again why having a dedicated Sales Co-ordination team is invaluable. We are lucky to have such a great team and we are very grateful for the review.
5/5
TrustpilotAlthough the office has had some issues…
Although the office has had some issues with staff sickness this month my process has been pushed through quickly and Fiona replied to my emails and requests promptly. The process has been easy and explained well. Very happy with JWWood
Agent replied · 4 October 2026
Many thanks for your understanding and still giving us a 5 star review.
5/5
TrustpilotHouse sale
Kept up to date and nothing was any trouble great advice given when i asked everyone was very helpful .
Agent replied · 26 November 2025
Thank you for your review, we’re so glad you found our team helpful and appreciated the advice and updates throughout!
5/5
TrustpilotI would highly recommend JWW
I would highly recommend JWW. Top class service from the beginning. Martyn & Stacey are superb, professional, efficient, friendly genuinely lovely people. Very grateful.
Agent replied · 11 May 2026
A lovely review thank you. We look forward to working with you again in the future.
4/5
GoogleI felt that the viewing process was handled with some apathy and borderline disinterest. However, unlike other agents I’ve dealt with over this period, the offer process was simple and efficient, and I’ve been advised effectively and efficiently every step of the way. Would recommend.
5/5
GoogleJulie and the rest of the team were wonderful! Thank you so much!
Agent replied · 11 May 2026
Thank you for your kind words, we're thrilled Julie and the team made your experience wonderful!
4/5
TrustpilotVery professional and excellent…
Very professional and excellent communication from staff. Only negative was the 11 day delay in my house going on market from initial valuation. House sold at first viewing so very happy. Thank you
Agent replied · 4 October 2026
Thank you so much for your kind feedback! We’re delighted to hear you found our communication professional and that your house sold on the very first viewing, that’s fantastic news! We also appreciate your patience regarding the 11-day delay, and we’re always striving to streamline our processes wherever possible.
5/5
GoogleFull marks to the team, especially Elaine Anderson, for the care and courtesy in these early stages of our negotiations, I have no doubt that this will continue right up to exchange of contracts. …
Agent replied · 9 October 2026
What a lovely review, thank you so much for your kind words - its great to be able to give our staff feedback especially when so positive.
5/5
GoogleI have just recently sold my property using JW Wood Durham. Gillian Anderson was my aftersales manager throughout my sale. I cannot praise Gill enough on her level of support, customer care, attention to …
Agent replied · 9 October 2026
Dear Gary, aftersales is an important part of our business and we are very fortunate to have Gill head up this department for us. It is encouraging all round to receive such kind comments, many thanks
5/5
GoogleI had Lauren visit today for a house inspection. She is such a credit to JW Wood, she is a breath of fresh air, professional, friendly and approachable!
Agent replied · 31 May 2026
Thank you so much for your kind words! We're delighted to hear that Lauren made such a positive impression during the house inspection.
5/5
GoogleHighly recommended. Ann and her team have been very helpful in the pursuit of our next home. We're really happy with the property we've bought through Woods!
Agent replied · 9 October 2026
Dear David, many thanks for your 5* review and kind words. Our aftersales team will now take over and help you through the process to a satisfactory completion
5/5
GoogleAmanda has been fantastic in pushing through the sale of my property liaising with all parties involved. I’d recommend J W Wood and would use them again.
Agent replied · 9 October 2026
Dear Amy Many thanks for taking the time to post your review. After sales is an integral part of our business and Amanda plays an important role within that department. She will be encouraged by your kind words
5/5
TrustpilotLauren Pike absolutely fab very nice…
Lauren Pike absolutely fab very nice and helpful picking up on email n calls for response thnk u five stars
Agent replied · 11 May 2026
Thank you for the glowing review! We're so glad Lauren could provide such fantastic support. She’ll be thrilled to hear your kind words.
5/5
GoogleExcellent service from the JW Wood team in the sale of our property. There was very good communication from start to finish, they kept us well informed thought the process. We would highly recommend.
Agent replied · 9 October 2026
Marianna, many thanks from our Durham team for taking the time to leave a review. It was a pleaure working with you and wish you a happy life in your new home.
5/5
GoogleVery helpful and efficient as we worked through the process of offering and buying on a property.
Agent replied · 16 September 2026
Thank you for your excellent 5* review.
5/5
GoogleStaff have been very supportive and speedy in their handling of the the viewing and offering process.
Agent replied · 16 September 2026
Thanks Jordan for leaving us a 5 star review
5/5
GoogleWoods have been an amazing estate agent to work with from the valuing stage of the property to the final sale going through. They kept me updated & acted very swiftly & efficiently from start to finish, I would definitely recommend them to …
Agent replied · 28 August 2024
Thank-you for your 5* review, its very much appreciated.
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About JW Wood Durham
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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