Trusted Agent profile · Durham
Verified
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent from first call through to…
Excellent from first call through to valuation, viewings, negotiations of offers, sale of house. Communication second to none. Whole process stress free as a result. Would use again and recommend to family and friends
Hi Helen. Thank you so much for taking the time to leave us a 5 star review. It was a pleasure reading your feedback and we are delighted that you were happy with our service.
5/5
GoogleAfter trying to sell our home with a handful of local and national estate agents who wooed us with big valuations and promises of keen buyers in our area, we've had a great experience of selling with JW Wood in a challenging market. Julie, …
Thank you for your great review!
5/5
GoogleJW Wood enabled my house selling process go very smoothly from the initial valuation & listing through to the obtaining of a buyer for my property. They generated a lot of viewings & kept me informed of the viewings & related feedback …
Hi Paul, thank you for leaving us such a great review.
5/5
GoogleWe are buying a property through JWW Estate Agents. The team is always friendly and helpful, and respond quickly. Sarah Graham and Ann Stobbart are excellent. We have now been passed to the aftersales team and will hope for the same good service.
Hi Katy, thank you for your review and kind words.
5/5
TrustpilotI have dealt with j.w.woods quite a few…
I have dealt with j.w.woods quite a few times over a period of a few years for selling property and purchasing properties and have always had a fantastic and professional service.
Thank you so much for your continued trust in JW Wood! We're delighted to hear you've consistently received fantastic and professional service over the years.
1/5
TrustpilotAVOID AVOID AVOID AVOID
AVOID AVOID AVOID AVOID. They were dishonest and were not presenting our interests as the sellers and promoted and protected the buyer. The overall service verged on negligence and they were in violation of three of the codes of conduct that they are signatory to, and we thought about taking them to the property Ombudsman but we decided our time is too valuable to spend on them. The Durham office knew that we were so disappointed and so shocked, of how things transpired including the managing director, but not a single person picked up the phone to talk to us. They deserve 0 stars in reality. They in fact give a bad name to real estate agents. It took us that long to digest how badly they managed the whole process over an 11 months period, and only now we feel we can put a review that reflects their unprofessionalism, dishonesty and the favoring of the buyer, while representing us and the sale of our house.
5/5
GoogleI engaged JW Woods in Durham to sell my house for me in June 2023. It was sold within two weeks! The personal service and all communications were fantastic and the whole process ran very smoothly. The videos and photographs were of a very high quality which probably played a big part in selling the property so quickly. 10/10 Thank you!
Dear Louise, what a fantastic 5* review, thank you. Communication is a key part of our business, as is providing quality photography and marketing. The sale will now be handled by our after sales team through to completion
5/5
TrustpilotGreat landlord experience
Thanks for taking the time to write this review
5/5
GoogleThis is not the first time we have used JW Wood Estate agents. Every time their professionalism and attention to detail has been absolutely excellent. On this occasion, everyone we have dealt with has been so helpful - Geoff Graham, Sarah …
Thank you for coming back to use our services again, it is a great review.
5/5
TrustpilotExcellent
The staff have been extremely helpful, I’m purchasing my first property and they’ve help me every step of the way. Can’t fault their communication, nothing has been to much trouble, and would definitely recommend them to others
We love your detailed review thank you. Its great to know that you were happy with the service our team were able to provide.Have a great Christmas and New Year.
5/5
GoogleHaving been looking for property for the last 6 months, we finally found one with JW Woods. Out of all the local estate agents we have dealt with they have been hugely professional whilst also putting us at ease throughout the process. …
Dear K W, thanks for providing an amazing 5* review. Sarah is a senior and experienced member of our team and it’s great to hear of your experience compared to that of other agents.
5/5
GoogleThe personal one to one attention to my house sale was perfect, in my case it was Ann at the Durham office who handled the sale from start to end. A faultless transaction. I would personally recommend JW Wood for any such business.
Dear Michael - its great to see you have received excellent service from our Durham team and especially Ann who is a senior member of that team. Many thanks for your kind comments
5/5
TrustpilotAll the staff we dealt with were…
All the staff we dealt with were excellent and went out of their way to be helpful; nothing seemed to be a bother. While being extremely friendly they were at the same time professional.
Thank you so much for your kind words! We’re thrilled to hear that our staff made such a positive impression and went out of their way to help. Providing friendly, professional service is something we strive for every day, so your feedback truly means a lot to us.
5/5
GoogleAnn, Sarah and the team and JW Wood have been immensely helpful during the whole process of purchasing our house in Durham. They kept us informed at every stage. Very professional.
Thank you Matthew for the great review and the positive feedback for our Durham team.
5/5
GoogleJW Wood assisted in the sale of my late mums house. A very professional service, plenty of appointments booked and the staff kept us fully informed at the end of every week with positive and negative comments from potential buyers. …
Dear John, many thanks for providing a comprehensive review. Communication is a key part of our business. Unfortunately it appears that many transactions are taking longer to exchange and complete
5/5
YellJ W W Lettings
Spoke with Chris, who helped us understand MTD for Landlords. Thanks again.
5/5
YellJW Lettings Chris
Thank you so much for your advice Chris, you were most helpful.
5/5
GoogleVery responsive to phone calls and emails. Dealt with Ashley for purchasing a property, and she's been incredibly helpful with contacting seller, and getting the whole purchasing process started off.
Ashley continues to receive lots of great reviews and these are fantastic to read and see that she is continuing to provide a great service.
5/5
GoogleReally friendly and informative helped with all stages of process professionally and helped with any questions I had as a first time buyer
Thanks Adam for the 5 star review. We are pleased our Durham team were able to assist your first property buyer experience. We look forward to helping you with the next one too!
1/5
TrustpilotDon’t bother even looking
Unbelievable experience trying to secure student housing for 23/24. Was told we couldn’t get any information and had to wait for the properties to launch. Checked website every 10 minutes every day. They launched and instantly every one of the 100 plus properties already had applications on. How is that even possible? Terrible agent.
5/5
GoogleBrilliant process from start to finish selling my house through them, can't fault
Thank you so much for your fantastic feedback! We’re delighted to hear that the process of selling your house with us went so smoothly from start to finish.
5/5
GoogleLovely company to deal with.From David taking the photos to Ann and Nicci handling my sale in a helpful,pleasant and professional manner.Nothing was too much trouble.
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
1/5
GoogleRented from JW Wood, and they acted extremely unprofessionally, frequently came to our house unannounced, did not send a check-in report upon move-in, charged us £1560 at checkout (which we just got back via a TDS), lying and unprofessional …
Dear Joseph I’m very sorry to hear that you have not had a great experience being one of our tenants. Should you wish to discuss the matter further please contact us on lettings@jww.co.uk.
5/5
GoogleAfter dealing with many different estate agents whilst trying to find a property I can honestly say I would recommend JW Wood, so far I have received a very professional 5* service from Julie Prendergast at Durham branch. Thank you!
Hi Rachel, thank you for sharing your experience and leaving this great 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
Send JW Wood Durham (Lettings) a message.
