Trusted Agent profile · Durham
Verified
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
1/5
GooglePerhaps the worst and most sketchy estate agent in Durham. Dodgy business practices, dodgy staff. …
Thank you for taking the time to leave a review. We’ve looked into this and can only find one enquiry from you via StuRents. It also appears there may have been some confusion at the time of your viewing, our records show you were waiting … More
5/5
GoogleReally good communication, very nice and easy people to work with. Very efficient and secured an offer in a very short space of time.
And who says estate agents arent all nice!? Very grateful for the review thank you.
5/5
GoogleWe have just completed the sale on my late parents' house. JW Wood have been very helpful, particularly Ann Stobbart who was our point of contact. Thank you for all your help Ann.
Thank-you for your fantastic review Fiona, Ann is always delighted to help.
5/5
GoogleJwWood have been brilliant with communication etc.every step of the way in selling our property. I have no hesitation in recommending them. Anne Stobbart and of course the rest of the team in my opinion are outstanding, very professional, friendly and kept us informed on all issues. Thank you to you all.
Dear Carol, WOW what an amazing review. Thanks indeed for taking the time to express your views, your comments are much appreciated
5/5
GoogleAnn was attentive and helpful. So far so good lets hope it all goes through ok still a way to go.
Dear James, Ann is a very experienced member of our Durham sales team and is delighted with your comments. Many thanks for taking the time to provide a 5* review
5/5
GoogleRight from the beginning Lindsay was really positive about selling our home quickly and the house was marketed without delay. The whole team worked hard keeping up with the demand to view the property. We were completely overwhelmed with …
Christine, many thanks for your 5* review, our team in Durham will be greatly encouraged. Please stay safe.
5/5
GoogleGill Anderson was extremely professional throughout the process. She was always at hand if we needed to chat and was always helpful and easy to communicate with. I have been very impressed with JW a wood and would highly recommend.
Dear Clarissa, aftersales is an important part of our business that is often recognised by clients and Gill is an experienced member of our team so I’m delighted to receive such an excellent review. Many thanks
5/5
YellGreat advice
We spoke with Chris in the Lettings team today, he was very professional when answering my queries. Thank you so much!
5/5
GoogleI had a wonderful experience with Ann who has dealt with all enquiries promptly and kept me up to date as the process went on. Thank you!
Thank you for your kind words! We're so glad to hear that Ann provided such prompt and attentive support throughout the process. Keeping you informed every step of the way is always our goal. We truly appreciate your feedback, thank you!
5/5
TrustpilotProfessional, Efficient and Friendly
Finding a new property can sometimes be a little daunting but Julie from Woods and the rest of the team were very supportive. Were able to view the house in a timely manner and professional hosts when doing so. Efficient with communication and very knowledgeable. Would recommend. Thank you
Thank you for your wonderful review! We're thrilled to hear that Julie and the team were able to support you through the process of finding a new property. It's great to know that you found our communication efficient and our team knowledgeable. We appreciate your recommendation and are committed to continuing to provide excellent service. Thank you for choosing JW Wood!
5/5
GoogleMy house sold quickly for the asking price, which is exactly what I wanted. Everyone at JW Wood was professional, helpful, friendly and there was always available when I needed advice. They quickly recognized me when I called in to the office. The important parts of the service went well. Thanks.
Dear David M, thanks you for providing an excellent 5* review and for your extremely kind comments. I’m delighted that you were happy with our service.
5/5
GoogleI can’t express enough how Anne at woods has made this process so professional ,she has kept us in the loop every step of the way ,she has kept us up to date on every step and we fully trust her and woods to do the best job possible for us
Dear Amanda, thank you for providing an excellent 5* review. I’m delighted you have found our service professional and communication has been as expected
5/5
GoogleThe whole team at JW Wood have been fantastic. Communication was excellent, and they were quick to respond to any queries and questions. The after sales service continues to be good and informative. Particular thanks to Johnathan, Helen, …
We have passed on your review to our Durham team and they were delighted to read your comments. Many thanks for taking the time to leave us feedback and thank you for the encouragement for others to use our services.
5/5
GoogleGreat agency. Very responsive team and easy accessible. I found my first home and whole process took in a week. Highly recommended.
Dear Marjan, many thanks for providing a 5* review. I’m delighted you have been happy with the service received
5/5
GoogleThank you to Anne and Elaine for all their polite and informative attention we found them to be very professional during our recent purchase of a property on there books .
Dear John. Thank you for your 5* review. Ann and Elaine will be encouraged by your kind words
5/5
GoogleI have just accepted an offer for my retirement flat through J W Wood and have found their service excellent throughout. Jonathan first came to visit the flat and I found him to be professional, approachable and efficient. Since then , J W Wood have conducted viewings on my behalf and given helpful guidance on pricing, and first Helen and then Elaine have kept me and my daughter fully informed throughout. I have felt very comfortable that they have always acted in my best interests and would not hesitate to recommend them.
Dear Roy, many thanks for your excellent 5* review, your kind comments are most welcome. I am of course delighted that you have received such professional service. The transaction will now be handled by our after sales team through to a satisfactory completion
5/5
GoogleHelen Milner was excellent. She handled my ongoing purchase with utmost professionalism and was very responsive. She updated me on time and the customer service provided by the whole team has been top notch. Would definitely recommend them.PositiveResponsiveness, Professionalism
Thank you for your review and kind comments. Helen is greatly encouraged when a buyer takes the trouble to write a review. Please stay safe.
5/5
GoogleThank you to all the sales team staff at JW Woods Durham. Elaine Anderson has been my appointed person throughout the marketing of my house. I appreciate Elaines and her fellow team members professional, friendly and understanding service.
Thank you for taking the time to leave a review. We have passed on your feedback to our team and they were delighted.
5/5
GoogleExcellent speedy service, I’ve primarily dealt with Ashley who has kept me informed and asked me all the relevant questions in good time allowing my purchase to run very smoothly. I’ll definitely consider JW Wood in the future.
We would be delighted to work with you again in the future and many thanks for the review.
5/5
GoogleExcellent service from Kelly and the team. Kelly, in particular, was very professional and provided regular updates regarding our purchase. We were always kept in the loop of things. That is appreciated. Thank you for the amazing service.
Kelly excels as one of our dedicated sales co-ordinators so its always very encouraging to read such positive feedback. Thank you for taking the time to leave a review - it really does mean a lot.
5/5
GoogleBuying a property from the other side of the world may to some seem a little daunting. Ann Stoddart made the whole experience easy. She communicated effectively and facilitated the relationship between ourselves and the conveyancer to …
We are delighted you were pleased with our service and we have passed your comments on to Ann who we know will be happy to see your review.
5/5
GoogleFantastic team with prompt follow ups and being nice.
Thank you for your kind words, we’re thrilled our team’s promptness and friendliness made a great impression!
5/5
GoogleGreat working with the Team at JW Wood, especially Ann & Kate. They were very efficient and maintained great communication throughout my purchase. I highly recommend them both. Great service
Dear Tj, communication is a key part of our business so of course I am delighted to hear that Ann & Kate have delivered great service for you. The transaction will now be handled by our after sales team through to completion.
5/5
GoogleFantastic, extremely professional sales team. Julie & Sarah went above and beyond to ensure excellent communication throughout the process, answering our questions and updating us on viewings, progress and negotiations. Always readily …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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