4/5
GoogleThis has been a very sunny smooth process. Good service.
Agent replied · 16 September 2026
Good morning James. Thanks for taking the time to leave us a review. We hope to work with you again in the future.
Trusted Agent profile · Durham
Verified
JW Wood Durham (Lettings) reviews
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google5/5
YellNew tenant
First class service received from Ellie and Chris.
5/5
GoogleAnn and Ashley were very professional They kept us informed all the way through the process would highly reccomend
Agent replied · 9 October 2026
Dear Beverley, many thanks for providing a 5* I’m delighted that you have been happy with the service you received from Ann and Ashley
5/5
TrustpilotThe staff were so professional
The staff were so professional. They guided you through the process and always helped when questions were asked. I would recommend friends in the future.
Agent replied · 4 October 2026
Good morning Mr Burns. Thank you for your 5 star review and we are grateful for any recommendation you make on our behalf.
5/5
GoogleAs always Woods are very professional and Ann was always on hand to answer all of our queries.
Agent replied · 9 October 2026
Dear Lorraine, many thanks for an excellent review. Ann is a senior member of our sales team and I’m delighted you have had great service from her
5/5
GoogleI would like to thank all of Woods employees,especially Helen, for all of the wonderful help they given me throughout the sale of my home.
Agent replied · 9 October 2026
On behalf of Helen at our Durham office, many thanks for the 5 star review. She is delighted that you were happy with her role in selling your home.
5/5
GoogleJW Wood estate agents have been incredibly helpful throughout the whole process of finding our new home. We were always greeted with a friendly face when viewing properties. The agents at viewings and in office were always very informative …
5/5
GoogleElaine and the team were very helpful in finding us a quick sale for a fair price.
Agent replied · 9 October 2026
Dear Connor - many thanks for your review, your comments are much appreciated
5/5
GoogleBeautiful people . Pleased they’re helping me. Couldn’t wish for anything better.
Agent replied · 31 May 2026
Haha what a lovely review! Wishing you a lovely sunny weekend.
5/5
GoogleExcellent service from JW Wood. Ann Stobbart was always approachable and quick to answer any queries.
Agent replied · 9 October 2026
Dear Leanne, Ann is a senior member of our sales team in Durham and will be greatly encouraged by your kind comments
5/5
GoogleThe staff at JW Woods couldn’t do enough to help us with the sale of our property. We’ve never sold a house before and their expert guidance and patients with all our questions was exceptional.
Agent replied · 28 August 2024
Dear Jonny - many thanks for your 5* review. Buying and selling can be a stressful time so I'm delighted to hear we have managed to make your journey stress free
5/5
TrustpilotHouse Sale
Had a roller coaster ride with a sale but nothing was any trouble for team,kept me informed and upto date.Thank you again
Agent replied · 4 October 2026
If only everything in life was simple! Its the end result that counts and thank you for your trust in us getting you to the end of a successful sale.
5/5
GoogleVery helpful right from the start. Everything explained in a clear and professional manner. Friendly staff. Elaine was especially helpful and friendly. …
Agent replied · 9 October 2026
We are really pleased that you received an excellent service from Elaine and our team at Durham.
5/5
GoogleThe whole team at JW Woods have been nothing short of amazing so far. Ann and Sarah in particular have been particularly friendly, helpful, responsive and professional. Nothing is too much trouble. …
Agent replied · 28 August 2024
Dear James, many thanks for providing a 5* review and for your kind comments, they are very much appreciated. The sale will now be handled by our after sales team through to completion
5/5
GoogleHelpful and professional from the start. Ann made the process very easy and straight forward.
Agent replied · 9 October 2026
Dear Alex, Ann is a senior member of our sales team and takes great pride in delivering high levels of service. Many thanks for your kind comments and taking the time to provide a 5* review. It is appreciated
5/5
TrustpilotVery professional
Very professional Covered all the bases Provided updates at every point of purchasing the property and letting out to tennants
Agent replied · 4 October 2026
Thank you so much for your wonderful feedback! We’re delighted to know you felt well-informed during every step of purchasing the property and letting it out to tenants. Providing clear updates and ensuring every detail is covered is something we take great pride in. It’s fantastic to hear that our communication and thorough service made a difference for you. Thanks again for choosing us, and we’re here if you need anything in the future!
5/5
TrustpilotJWWood a professional service .
JWWood are always professional and give an honest and friendly service. They process documentation quickly and efficiently through to completion allowing both landlords and tenants to meet their goals . Highly recommend.
Agent replied · 4 October 2026
Thank you so much for your kind words and recommendation! We're delighted to hear that our professional and friendly service has been beneficial to you. Our team is dedicated to processing documentation efficiently to help both landlords and tenants achieve their goals. We truly appreciate your support and look forward to continuing to meet and exceed your expectations!
5/5
GoogleExcellent experience purchasing good communication ,regular updates and friendly approachable staff. I would highly recommend
Agent replied · 31 May 2026
Thank you so much for your kind review! We’re delighted to hear that you had such a positive experience purchasing with us.
1/5
TrustpilotTerrible estate agent
After 15 viewings on my property without a sale I found out that JW Woods were letting the tenant I was evicting handle viewings. Complete incompetency. Terrible service. Wasted opportunity to sell now the market is in freefall.
5/5
GoogleFantastic job plenty of communication and sold my house in 5 days second time I’ve used Jww the best service from all my dealings with estate agents as a landlord highly recommended
Agent replied · 9 October 2026
Dear Tony, thank you for the great 5* review.
5/5
TrustpilotJW Wood was helpful and responsive.
The agents at JW Wood were helpful and responsive. Sarah Graham guided me through the steps and kept things moving in a timely manner.
Agent replied · 4 October 2026
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our agents helpful and responsive. Sarah Graham is truly an asset to our team, and it's wonderful to know she was able to guide you through the process and ensure everything progressed smoothly.
5/5
GoogleHighly recommend JW Wood. both Sarah and Julie have been very supportive and informative. I have felt completely at ease throughout the whole process, they really have gone above and beyond. Thank You.
Agent replied · 28 August 2024
Thank you for your kind words Chloe
5/5
GooglePolite professional and very quick to return calls. Elaine was very helpful throughout and would have no worries using her again.
Agent replied · 9 October 2026
Many thanks for the review and great feedback.
5/5
TrustpilotMost helpful friendly and professional
As I have not purchased a property for 27 years I was given help at every stage. My questions and queries were answered promptly which made my purchase so much easier
Agent replied · 4 October 2026
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you throughout your property purchase after so many years. It's wonderful to know that our prompt responses made the process easier for you. We truly appreciate your feedback and are always here to provide the support you need. Congratulations on your new home, and please don't hesitate to reach out if you need anything in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
About JW Wood Durham
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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