Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMost helpful friendly and professional
As I have not purchased a property for 27 years I was given help at every stage. My questions and queries were answered promptly which made my purchase so much easier
Judith · 11 October 2024
Agent replied · 4 October 2026
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you throughout your property purchase after so many years. It's wonderful to know that our prompt responses made the process easier for you. We truly appreciate your feedback and are always here to provide the support you need. Congratulations on your new home, and please don't hesitate to reach out if you need anything in the future!
★★★★★ 5/5
TrustpilotBrilliant service from start to finish
Brilliant service from start to finish. House on website on the website and sold the following Wednesday.
Georgia · 10 April 2025
Agent replied · 4 October 2026
Thank you for your fantastic review! We’re thrilled to hear you had such a brilliant experience and that the process was so efficient from start to finish. Having the house listed and sold so quickly is an achievement we’re proud of, and it’s wonderful to know you are satisfied with the outcome.
★★★★★ 5/5
TrustpilotExcellent service from JJWood would use…
Excellent service from JJWood would use them again Thanks to all the team
Tom · 27 May 2025
Agent replied · 4 October 2026
Many thanks for the 5 star review. Let us know when you are in need of assistance next.
★★★★★ 5/5
GoogleExcellent service. As a purchaser of a property with this estate agent with a complex purchase, Ann Stobbart went above and beyond to ensure the sale went ahead. She gave us lots of additional help and went above and beyond. We would definitely list our property with her if we were to sell in the future.
Amy · 9 October 2020
★★★★★ 5/5
TrustpilotReally great experience with Woods
Really great experience with Woods, Julie Prendergast, was responsive, efficient and lovely. Thanks so much for all your hard work.
LH · 25 February 2025
Agent replied · 4 October 2026
A huge thank you from Julie at our Durham office for a lovely review. Wishing you all the best for the future.
★★★★★ 5/5
GoogleI had a few queries about the house I will be renting from JWWood, but my agent, Mikaela, responded swiftly and was able to clear everything up promptly. She was very helpful and lovely.
Lottie · 29 July 2024
Agent replied · 28 August 2024
Thank you for your great review!
★★★★★ 5/5
GoogleI would definitely recommend this agent. It has not been an easy time due to Covid, yet all the staff have acted professionally and safely at all times. In particular I would like to thank Gill Anderson who has made the long completion process bearable with her regular and informative updates.
Barbara · 12 October 2021
★★★★★ 5/5
GoogleBrilliant from start to finish! Did not think buying a house could go so smoothly! They were professional, friendly and very helpful, having access to independent mortgage advisors and solicitors to enable buying for the first time to be less daunting and actually nice experience! Would highly recommend!
Libby · 9 October 2023
Agent replied · 9 October 2026
Hi Libby
Thank you so much for such a great review, it’s hugely appreciated!! … More
★★★★★ 5/5
GoogleReassuring to know that our purchase was being handled professionally by Ann and the team in Durham
Thank you
Mark · 9 October 2021
Agent replied · 9 October 2026
From Ann and her colleagues many thanks for your review. Kind regards.
★★★★★ 5/5
GoogleThank you to Sarah Graham and all the team for helping us. Friendly, professional and very quick! Thanks again
Lisa · 9 October 2021
Agent replied · 9 October 2026
Lisa, thank you for your review. Sarah and her colleagues appreciates your comments. Keep save.
★★★★★ 5/5
TrustpilotI have been very pleased with the…
I have been very pleased with the service I have received from JW Wood, thank you.
Mrs · 9 April 2025
Agent replied · 4 October 2026
Thank you so much for sharing your kind feedback! We’re delighted to hear that you’ve been pleased with the service you received from JW Wood.
★★★★★ 5/5
TrustpilotExcellent communication from staff…
Excellent communication from staff throughout the process so far. Regular updates provided each step of the way. At this point in the sale no complaints to date.
Michael · 5 November 2024
Agent replied · 4 October 2026
A great start and we hope everything works out brilliantly. Thank you for the review.
★★★★★ 5/5
GooglePleasant experience of buying a property with Sarah Graham at this Durham branch- at no point did we feel pressurised or rushed which we appreciated as first time buyers. Thanks.
Eleanor · 16 September 2024
Agent replied · 28 August 2024
Thank you for your great review!
★★★★★ 5/5
GoogleI decided to choose JW Wood to sell my first home after reading the other reviews and I'm honestly so pleased that I did. I was very nervous about putting my home on the market, but the team made the process extremely easy and pain free …
Lory · 9 October 2023
Agent replied · 28 August 2024
Dear Lory, this has to be one of the most comprehensive reviews we have received for some time. It is amazing and shows the importance of doing your homework before instructing an agent as google reviews are genuine and can be trusted. We … More
★★★★★ 5/5
GoogleJW Wood have provided a great sales service. Ann Stobbart has been great - very professional and helpful.
Morag · 9 October 2021
Agent replied · 9 October 2026
Thanks for your review. It is very encouraging when a client takes the trouble to write to us and Ann appreciates your comments. Please stay safe.
★★★★★ 5/5
TrustpilotVery helpful and extremely efficient
Very helpful and extremely efficient. Would highly recommend them.
Torica · 19 June 2025
Agent replied · 4 October 2026
Thank you for the great review. Let us know if you need any help in the future.
★★★★★ 5/5
TrustpilotWe have never sold a property before…
We have never sold a property before and had lots of questions about how it works. The staff were so patient with us and helped us every step of the way.
Jonny · 19 August 2024
Agent replied · 24 August 2024
Thank you so much for your kind words and for taking the time to share your experience on Trustpilot. We understand that selling a property for the first time can be a daunting process, and we're thrilled to hear that our staff were able to provide the patience and support you needed throughout every step of the way.
Your satisfaction is our top priority, and it's wonderful to know that we were able to assist you effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
★★★★★ 1/5
TrustpilotAn absolutely crooked student rental…
An absolutely crooked student rental agent.
Beware, they claim against deposit for redecoration of rooms that are handed back in exactly the same state as received, claim for damage that was present but hidden when you move in, and change your checkout form from that you sign when checking out, when you dispute this with TDS.
Keep all documentation, take photos and video everything at check in and out, but ideally avoid the agent in the first place.
S · 20 October 2023
★★★★★ 5/5
GoogleBrilliant from start to finish! Did not think buying a house could go so smoothly! They were professional, friendly and very helpful, having access to independent mortgage advisors and solicitors to enable buying for the first time to be less daunting and actually nice experience! Would highly recommend!
LD · 29 August 2023
Agent replied · 28 August 2024
Hi Libby
Thank you so much for such a great review, it’s hugely appreciated!!
Kind regards
★★★★★ 5/5
GoogleI would like to say what a fantastic job Elaine has done in the marketing and successful sale of my property in what has been a very short time. I have been kept fully informed every step of the way and have always found the staff to be very knowledgeable and friendly. Thank you for a fantastic experience.
Lesley · 9 October 2022
Agent replied · 28 August 2024
Dear Lesley, Elaine is a very experienced member of our Durham sales team so I’m delighted to hear you have received excellent service from her. She will be greatly encouraged by your kind comments
★★★★★ 5/5
GoogleJW Wood did a great job helping me to find an apartment in Durham. Led by Sarah Graham they were helpful and responsive - just what I was looking!
Tom · 16 September 2024
Agent replied · 28 August 2024
Thank you for your great review!
★★★★★ 5/5
GoogleWould 100% recommend JW Wood. From the moment Liam came round to value my property, I felt like they had my best interests at heart. To the point of receiving an offer. Rebecca Tate supported me whilst the property was on the market & kept …
Kassie · 9 October 2023
Agent replied · 28 August 2024
Dear Kassie, many thanks for providing a fabulous review, your kind comments are very much appreciated
★★★★★ 5/5
GoogleI have nothing bad to say about my experience with JW Wood, everything has been great since the beginning. When I enquired about the house I was interested in, it was a bank holiday, but I still got a speedy response from Director Geoff and …
Bryony · 9 October 2023
Agent replied · 28 August 2024
Dear Bryony, many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
★★★★★ 5/5
TrustpilotAll the staff at JWW are very helpful…
All the staff at JWW are very helpful and supportive I am 84 after all!
Mr · 2 April 2025
Agent replied · 4 October 2026
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that you’ve found our team to be helpful and supportive throughout your time with us.
Your trust in us means so much, and it’s always our goal to ensure that every customer feels valued and cared for, no matter their circumstances.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
