Trusted Agent profile · Durham
Verified
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service, especially through this very difficult time. Ann was truly amazing and helped sort out many little problem along the way. Also found Jonathan very professional and knowledgeable when we first wanted to sell our property. I shall definitely recommend JW Wood to all my friends.
5/5
TrustpilotExcellent customer care
Excellent customer care. Prompt and helpful.
Thanks for the 5 star review. Let us know if we can assist in any other way.
5/5
GoogleExcellent service from beginning to end. Kept us updated every week on the progress of our house sale. Cannot thank her enough.
Dear Brian- many thanks for providing a 5* review, your comments are very much appreciated
5/5
GoogleWe really can't fault the professionalism and service received from JW Wood during the sale phase of our property. Would definitely recommend.
Thank you for your great review!
5/5
Google2nd time using J W woods but this time selling my mams house . They have been Exceptional, professional knowledgeable staff , Ann stobbart and Liam have been Amazing and look forward to using them again in the future.
Dear Annele, repeat business and recommendations are key to our business. I’m delighted that you have received exceptional service as a repeat client. Best wishes for 2023
5/5
TrustpilotVery friendly and courteous
Very friendly and courteous. Emails are answered promptly and advice is given when requested.
Thanks Jason. Keep in touch.
5/5
GoogleGreat estate agents, sales manager Sarah Graham and Johnathan Wheeler from the valuation side are fantastic at what they do.
Dear Laura, many thanks for your 5* review. Both Sarah and Jonathan are long standing experienced members of our Durham team and take great pride in what they do. They will both be very encouraged by your kind comments.
5/5
GoogleVery helpful thanks Ashley for everything great estate agents
This is Ashley's third 5 star review this week and we are delighted that despite only being with us a short time is already providing excellent customer service which is our top priority.
5/5
GoogleHelpful and professional at all stages, from initial estimate through the process of advertising, viewing and vetting offers. From Geoff and Jonathan for the initial valuation, through Ann who managed all the offers and finalised them. …
Dear Jim, many thanks for taking the time to provide an excellent 5* review. I’m delighted you have received a professional service form our Durham sales team
5/5
GoogleA helpful, knowledgeable, supportive and caring team. A 5 star rating and a first class service. Strongly recommended.
Dear Brian, many thanks indeed for providing a 5* review and for your kind comments. They are very much appreciated. Best wishes for 2024
4/5
GoogleAfter some initial issues with my first point of contact at JW Woods (who I believe has now left the company), we completed on the purchase of our family home. Ann and Elaine took over as my points of contact and really pulled it out of the …
Dear Amy, many thanks for taking the time to provide a review. I’m sorry to hear of the initial problem you experienced but of course delighted everything was resolved to your satisfaction. Hope you are very happy in your new home
5/5
GooglePrompt and efficient service combined with helpful and positive advice that led to a quick sale beyond my expectations!
Thank you for your 5* review
5/5
GoogleJulie from the sales team was extremely helpful and professional , customer service is excellent well done JW WOOD
Thank you for your great review!
5/5
TrustpilotJust absolutely phenomenal service from…
Just absolutely phenomenal service from all the staff from start to finish, thank you for all your help and support
Thank you so much for your kind words! We're thrilled to hear that you had a phenomenal experience with our team from start to finish. Your appreciation means the world to us, and we're delighted that we could provide the help and support you needed. If you ever require assistance again in the future, don't hesitate to reach out. Thanks once more for choosing us and for taking the time to share your positive experience!
5/5
GoogleExcellent service from all at JW Wood, from Liam being polite, punctual and professional with the valuation, the office staff keeping me up to date with viewings, and Sarah with her negotiating skills at the end.
Dear Dave, many thanks for your review, it is much appreciated. Our after sales team will now manage the sale through to completion
5/5
GoogleI’ve recently looked to buy a house some who were with JW Wood. I found all the staff very friendly and extremely professional. Their efficiency has allowed the purchase of my house to be without stress due to the effective communication. I would highly recommend this estate agent in either purchasing or selling every time
We are grateful for the review thank you and we are very pleased that you have found the process not too much as we always try to offer as much moral support as well.
5/5
GoogleWe have had an excellent experience with JW Wood, with members of the team taking time to talk through what our hopes were with regard to the sale of our family home and to come to a consensus about a valuation. We have been kept informed …
Dear SW, wow what a fantastic review. Many thanks for taking the time to write such amazing comments
5/5
GoogleWe purchased our home through JW Wood recently. We were looking from down South, so only able to come up for a short visit. We explained this to Ann and she was amazing in asking the right questions to ain an understanding of what we were …
Dear Victoria - wow what a fantastic review. It just goes to show that not all estate agents are the same most of which simply rely on the Internet. I hope you are happy in your new home and enjoy living in Durham
5/5
GoogleExcellent service both in local property search and purchase process. Each member of the team is helpful, knowledgeable and patient from first contact. The guidance we have received has been much appreciated and there will be no hesitation in using J W Wood to sell our property.
Dear Tina, I am delighted to hear you have received excellent service from our Durham sales team Your kind comments are very much appreciated. The transaction will now be handled by our after sales team through to completion
5/5
GoogleWe have just purchased a house through JW Wood and from start the finish they have kept us informed and updated. Gill rang every week as promised and really helped us with the process of buying our first home - she is a credit to the business. I’d recommend anyone to use JW Wood’s.
Dear Beth. Great news on your first purchase, it’s such an exciting time. Delighted to hear of you great experience with J W Wood. We firmly believe in delivering a comprehensive service right thought the whole sales process. Gill and the … More
5/5
GoogleWe had fantastic service from Jonathan and Ashley. They took lots of time to get to know us and the property, had done lots of research before giving a valuation, did great photos and a video, and were incredibly helpful, responsive and pleasant throughout the entire process. We would not hesitate to recommend them.
We continue to look at more ways to provide a great service including the recent addition of pre-appraisal reports and its great to hear that these new services are being warmly recieved.
5/5
GoogleThanks to JW Wood Durham team and to Elaine Anderson personally for ideally professional and smooth process of purchasing the property in UK. Not an easy process for person who has minimal local knowledge of how do it but with Elaine support it was really easy,
Dear Dmitry, it is most encouraging to hear you have had a great experience with Elaine and our Durham sales team. It is extremely important that we provide everyone with a high level of service. The transaction will now be handled by our after sales team who will also guide you through the process to a satisfactory completion.
5/5
GoogleExcellent Customer Service. I can recommend you to my friends and family. Keep it up 💯 …
Dear Johnson, thank you for taking the time to provide a 5* review. This is much appreciated
5/5
GoogleVery fast and efficient service . Quick replies and responses and professional. I had Rebecca working on my case and she was fantastic. Would recommend to anyone looking to buy or sell a property
Dear Matt, thanks for taking the time to provide a 5* review. Rebecca has only been with us since December and will be greatly encouraged by your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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