Trusted Agent profile · Durham
Verified
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from Ann and Elaine at this estate agent's. They were also friendly and helpful, even though our situation was a bit unusual and somewhat difficult. I can't thank them enough for their patience and understanding! Keep up the good work!
Dear AJW - both Ann and Elaine pride themselves on delivering first class service and will be thrilled with your kind comments
5/5
GoogleWe are really happy with the service. The staff are responsive and professional and helped us through a really tricky sale. As a seller we would highly recommend, thank you,
Dear Mr QH, many thanks for providing a 5* review. Your comments are much appreciated and I’m delighted you received a professional service and would highly recommend us
5/5
GoogleAfter finding a property for sale on JW Wood - I spoke with Ann who was a great help in making sure that I was kept up to date throughout the process from viewing the property to putting a offer in. I would highly recommend using J W Wood.
Many thanks for the review and recommendation - we are delighted that you were happy with our service.
5/5
GoogleLaura and I have been extremely impressed with the J W Wood Team in Durham. All the staff have been happy to help with all queries and in particular we are so grateful to Ann - she has kept us up to date throughout the sales process. As …
Thanks for your review and your kind comments about Ann. She really does enjoy her work and smiles a lot and is looking forward to coming back into the office at the end of this lockdown. Once again many thanks and stay safe.
1/5
GoogleUnpleasant experience. The agent lady who came over to let me see the house was very rude and unprofessional. She barely answered my questions and she promised to come back to me on issues I pointed out in my view but she didn’t
5/5
GoogleWe have just placed an offer to purchase a property through JW Wood estate agents in Durham City. The team in JW Wood office are a great help in the process with documentation,advice and assistance. Ann Stobbart in particular provided …
Dear John- many thanks for providing a very comprehensive review. We do pride ourselves in delivering high level of service so I'm delighted to see we have delivered this for you. The transaction will now be handled by our after sales department through to completion
5/5
TrustpilotFantastic
Fabtastic, knowledgeable staff, very keen to support. Communication was great.
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our knowledgeable staff and that their support and communication met your expectations.
5/5
GoogleVery nice and polite to deal with special Mrs Anne
Dear Sakip, many thanks for providing a 5* review, your comments are much appreciated. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJ W Wood are a cut above the rest indeed
Thank you for your 5* review Duncan.
5/5
GoogleCould not have asked for more in this stressful period. After our house sale fell through (under another estate agent) 24h before completion Helen and Ann kept us informed and helped us with the solution that was found. …
5/5
GoogleI have been very happy with Woods regarding the sale of my property, from initial valuation through to completion. I have found all staff to be friendly and professional. They are very good at keeping in touch throughout the process.
Dear Gill, many thanks for taking the time to write a 5* review, it is much appreciated.
5/5
GoogleSales team are excellent. Can only assume they’re under different management to their lettings team
5/5
GoogleThere are many new names appearing on property sale boards these days , no doubt all of these new agents offering to arrange a quick sale of your property at a low cost. Personally I prefer a firm that's stood the test of time with a …
Mike, what can we say!? The team at Durham found it a pleasure to act for Christine and yourself and Ann and her colleagues are very grateful for your kind comments. We all hope you will be happy on the other side of the river. We are going to miss you in Durham. Please stay safe.
5/5
GoogleCONGRATULATIONS to our fabulous property agent JW Woods Durham. They sold our home in 7 days! We couldn’t be happier to close this chapter and begin a new one. Let them help you sell fast or get you in your dream home! 💕🔑🏡 #JW wood Durham …
Thank you so much for a great review! Our team were really motivated after reading your feedback.
5/5
TrustpilotVery professional
Very professional, friendly and efficient.
Thanks for sharing your feedback and a positive experience with our team.
1/5
GoogleWe’re all familiar with the general poor quality of many estate agents, particularly in then current strong market where they take buyers for mugs. These people have added a new dimension though - rudeness on an industrial scale …
We are obviously concerned if our customer service wasn’t to a satisfactory level on this occasion as its something that we take great pride in as a company. We are trying to investigate what went wrong and would be grateful if you could … More
5/5
GoogleIt was a fantastic experience buying through JW Wood Estate Agent, Durham. Staffs were professional, friendly, and always happy to help. I was kept updated on transaction progress regularly, and gently reminded to act …
1/5
GoogleDuplicitous charlatans. We put in an offer for a property, which was accepted by the landlord and we were told we would be contacted to start referencing/application process but received nothing from them. When I chased this up I was told …
5/5
GoogleFantastic team from start to finish can't thank them enough
Dear Don, thank you for your 5* review, I’m pleased you have received excellent service from our team
5/5
Trustpilotbrilliant service professional prompt
Many thanks for taking the time to leave us a 5 star review.
5/5
GoogleVery friendly and efficient agents who have helped us deal with all our housing issues in a friendly manner. When our fridge broke we got a new one within the space of a week and all the people we've talked to, over email or the phone, have been very helpful. By far best housing agents for students in Durham.
5/5
GoogleThe excellent communication, advice and support received from Ann and the sales team at JW Wood greatly contributed to an overall positive experience of selling my property
Dear Janet, communication is a key part of our business which we take very seriously indeed. I’m delighted that you have had a positive experience and thank you for providing a 5* review
5/5
GoogleVery efficient and kept us informed at all stages. We were selling due to bereavement and Jonathan was wonderful,very professional but also kind and empathetic. I would not hesitate to recommend JWWoods Durham Office.
5/5
GooglePolite and professional with excellent communication to keep me up to date with purchase. First class estate agents and I would say the best in Durham
Dear David, what a fantastic review. Communication is an important part of our business and I’m delighted that you have found us first class estate agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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