Trusted Agent profile · Durham
Verified
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleA very friendly team, who have efficiently and quickly found a buyer after we switched from a different agent in Durham.
Dear Chris, many thanks for providing a 5* review. Your recent experience with JWW goes to show that not agents are the same
5/5
GoogleRecently bought a property through JW Woods and from start to finish the process was handled professionally and I was extremely pleased with the service received. Our estate agent Ann Stobbart in particular was great, she was very friendly …
Hi John, thank you for your review. We are very proud of our team in Durham with their vast knowledge and experience, with Ann being our most experienced negotiator committed to providing a quality service to our clients. It is amazingly … More
5/5
GoogleWoods have recently sold my property and handled the purchase of my new one. Really happy with the service from everyone at Woods from start to finish. Always personalised and personable. Gillian, who managed the sale and purchase processes …
Thank you for your review. Gillian is very committed to providing a quality service and is encouraged when a client takes the trouble to provide a review. Many thanks and stay safe.
5/5
TrustpilotHouse Sale 2023
I found the staff at JW Wood very professional, understanding and helpful, if the member of staff wasn't available to speak to there was always a call back the same day. They were informative with updates and kept us in the loop and would always ensure viewings at the premises would go ahead if we couldn't make them personally.
5/5
GoogleFantastic service from the Durham team. Always prompt at answering the phone and getting back to you when needed. Excellent service from first contact with Jonathan, to Liam, Elaine, Kate and …
Dear Lynne, great to hear you’ve received excellent service from our Durham sales team. Your file will now be handled by our after sales team who will see the matter through to completion
5/5
GoogleI have recently sold my late mothers property through JW Wood in Durham and really cannot recommend them highly enough. From the very beginning Geoff Graham (probably the best estate agent in the world ever!!) was professional, friendly, …
Many thanks for your review. Geoff joined JWW 48 years ago as a young trainee and has progressed to being one of the most respected agents in the country. He is supported by a great team and they all appreciate your kind comments. Once again thank you and stay safe.
5/5
GoogleBoth the initial sales process with Ann and the after sales with Louise have been fantastic. They took the time to explain the process and we’re both professional and lovely to deal with. We wouldn’t hesitate to recommend them.
Alexandra, thank you for your review. It is a complex business buying these days so we are pleased that Ann has been able to help. We hope all goes through so that you can enjoy living in your new home. Once again many thanks and please stay safe.
5/5
GoogleAlthough we only had our house on the market for a few days and had to take it off for personal reasons, we found the service that JW Wood provided very professional and the personel very helpful and responsive.
Dear Tom, thank you for taking the time to provide a review. Even though the property was withdrawn it is encouraging that you were happy with our service. Please let us know if we can be of any assistance in the future. Take care
5/5
GoogleCould not fault Amanda and the rest of the team at JWWoods. Always on the ball and made my first house purchase worry-free! Would recommend to everyone in the local area
Dear Anna many thanks for your review. Amanda has only been with us for a few months and is doing a great job so it will be encouraging for her to know you appreciated her service
5/5
GoogleThe value of the local expertise of everyone at JW Wood was underlined during the completion of the sale when Ann Stobbart and Jonathan Wheeler brought their all experience into play.
Dear Timothy. Ann and Jonathan are both very experience members members of our Durham team and were both more than happy to help out in what I know was quite a difficult time. Thanks for taking the time to post your review and kind comments
5/5
GoogleHelpful, professional, efficient and very responsive are the words which come most readily to mind. From Director to Branch Staff, all were approachable and realistic, and the sale was concluded swiftly.
Dear Jeff, I’m delighted to hear you have been happy with the service received from our Durham sales team and we have managed to agree a sale quickly for you. Our after sales team will now take over and see the transaction to a satisfactory completion
5/5
GoogleProfessional, attentive staff who worked closely with us throughout the sale process getting the property on the market quickly which resulted in an offer following within a few days. Would recommend.
Dear Alexander, first of all thank you for choosing J W Wood to market the property. It’s great to hear you have received excellent service and that you would recommend our services. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJWW Durham Sales Team, especially, Ann Stobbart, Sarah Graham, and Julie Prendergast, facilitated me in purchasing a property. They demonstrated deep market knowledge, were highly responsive, and negotiated workable terms for all parties. …
5/5
GoogleWe recently helped my in-laws downsize and Ann and Jonathan couldn't have done more to help and ensure that the sale went through despite significant challenges along the way. Initially complications with covid and viewings were well …
Dear Richard, thank you for your extremely kind words. I know this was a difficult time for you all especially as your in laws had been in the house for such a long time. Ann and Jonathan will be delighted to know you were delighted with the service you received. Take care
5/5
GoogleThe JW Woods Estate Agents sales and after-sales teams are simply outstanding. They have delivered a professional service of the highest order, with a commitment to solving problems, and providing advice and guidance of the highest order. …
Dear Ian, many thanks for taking the time to send such a great review. I know this wasn’t the easiest of times and I’m delighted we were able to provide you with a high level of service
5/5
GoogleJW Woods gave a great personal service from the start on recommendations to getting my property ready to sell to viewings and advice on how to manage a chain sale.
Dear Gary, many thanks for your 5* review and kind comments on the service you have received
5/5
GoogleExcellent experience and service from the whole team at J W Wood. Ann Stobbart in particular kept me fully informed of what was happening and good notice of all viewings
Dear Alex, many thanks for providing a 5* review. Ann and our Durham sales team will be encouraged by your kind comments.
5/5
GoogleWe have recently accepted a sale through JW Wood. So far we have experienced professional, excellent customer care and service. We have appreciated the honesty and transparency and hope going forward this continues til the sale completes.
Hello Polly and thank you for review. It will encourage our team in Durham. The period between accepting an offer and actual completion has many hurdles but we are here to try and ensure that your sale proceeds and I am sure the Durham team … More
5/5
GoogleStaff at j w woods have been fantastic, very supportive, quick responses, able to answer any queries in a professional manner at all times, highly recommend, Thankyou to Sara and the rest of the team 😃 …
Hello Jolene, thanks for your review. We are proud of Sarah and her colleagues at Durham. Sarah is an experienced estate agent and committed to providing a quality service and she will be encouraged by your kind comments. Once again many thanks and stay safe.
5/5
GoogleExcellent service from JW Wood Durham throughout - from house viewing, to price negotiation, to communication with the owner, to dealing with builders, solicitors and mortgage lender. The purchase was not straighforward due to the pandemic …
Hello Margarita. Buying for the first time can be a traumatic experience and I am delighted that Ann was able to bring her expertise and understanding to help you through the complicated business. We are proud of our team at Durham and we … More
5/5
GoogleLovely, friendly estate agent, who was very helpful and informative in helping us buy our new home!
Dear Pat, many thanks for providing a 5* review and for your kind words, it is much appreciated. The transaction will now be handled by our aftersales team through to completion
5/5
Googlegreat support and professional conduct throughout the entire purchase process, i was dealing with Gillian Anderson, who was always very professional, with positive attitude, (and good sense of humour) nothing was too much trouble. she …
Dear Anna, our aftersales service is an integral part of our business so I’m delighted you were happy with the professional handling of your purchase by Gillian. She will be encouraged by your kind comments. I’m also very pleased to hear you are happy with your new home
5/5
GoogleFantastic service throughout the entire sale process - from valuation, marketing, viewings, sale agreement, and everything else through to completion. Would have no hesitation recommending them to anyone, and should the need arise I would …
Many thanks from everyone at our Durham office.
5/5
GoogleI’ve found all the staff at JW Wood Durham to be polite, helpful and professional and would certainly recommend them to anyone looking for a good estate agent.
Dear Jan, many thanks for your review, it’s great to hear that you found our service professional and that you would recommend us
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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