5/5
GoogleDuring very difficult times we received nothing but helpful advice and service. Absolutely brilliant- especially Ann Stobbart. Thank you!
Trusted Agent profile · Durham
Verified
JW Wood Durham (Lettings) reviews
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google5/5
GoogleFantastic service from Sarah, great communication and seamless throughout. Thank you.
Agent replied · 9 October 2026
Dear Paul, many thanks for providing an excellent 5* review. Sarah is an experienced member of our Durham team. Her knowledge and understanding of the business is a major asset to us
5/5
GoogleJW Wood have been enormously helpful (Ann in particular)in dealing with sale of my dad’s flat in what has been a difficult time for selling during the Covid pandemic. …
Agent replied · 9 October 2026
Dear Dave, indeed a difficult time but encouraging that my team and Ann in particular have been recognised for their support. Many thanks
2/5
GoogleThe outcome of renting a property from JW Wood was successful, despite their efforts. It was possible to establish that information could be exchanged via email. Any attempt to organise to meet at specific times was difficult. It appears …
Agent replied · 9 October 2026
Hello Francis, Thank you for your review, i believe our team did manage to complete the … More
5/5
GoogleExcellent service. All stages of the sales process handled professionally and efficiently. Woods regularly kept us up to date with progress. Recommended.
Agent replied · 9 October 2026
Dear Mike, many thanks for you 5* review, it is very much appreciated. Communication is a key part of out business so I’m delighted to hear you were happy with our service
5/5
GoogleVery efficient and friendly service from Sarah - thank you!
Agent replied · 9 October 2026
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleGreat service from Anne Stobbart and the rest of the team . Very professional and never too busy to answer any questions . Could not ask for more .
Agent replied · 9 October 2026
Many thanks for your review. Anne is our most experienced property advisor supported by a knowledgeable team. It is very encouraging for them all to receive your comments. Once again thanks and keep safe.
5/5
GoogleReally grateful to Ashley in particular, who was brilliant at keeping us informed of the situation, which was quite competitive and nerve-racking for us. Really thrilled with the result.
Agent replied · 9 October 2026
What a great review, thanks so much for taking the time to leave comments for our staff to read.
5/5
GoogleWoods have always given me great service . Very professional and keep you up to date every step of the way.
Agent replied · 9 October 2026
Dear Richard - Many thanks for taking the time to provide an excellent 5* review
5/5
GoogleSarah and Gillian are both professional, efficient and very helpful. They are also very friendly and made the sales experience less stressful than I imagined. Many thanks again.
Agent replied · 9 October 2026
Nigel, thank you for your review. Our Durham team sincerely appreciate your 5 star review.
5/5
GoogleGreat service throughout the long sale process of our house, with friendly helpful staff (Elaine, Geoff and Ashley). Highly recommended.
Agent replied · 9 October 2026
Dear Jessica, many thanks for you 5* review and kind comments. As you say it was a long process which was due to some legal issues
5/5
GoogleLove the videos. Feel like you are there
Agent replied · 9 October 2026
Dear Emma - thanks for providing a 5* review. Indeed videos are very useful so I’m pleased you likes them
5/5
GoogleExcellent communication and support throughout the purchase!
Agent replied · 9 October 2026
Dear Sam, thank you for taking the time to provide a 5* review. Communication is a key part of our business so I’m delighted to hear we have met your expectations
5/5
GoogleFantastic service all the way from viewing through to offer acceptance. Sarah, who showed us around the property, was friendly and able to answer all …
Agent replied · 28 August 2024
Dear Sam, delighted to see you have received excellent service from us and in particular from Sarah and Helen who are both very experienced members of our Durham team. We believe that knowledge and communication are an integral part of our business so always encouraging to see we have delivered
5/5
GoogleReally excellent service. Friendly and helpful. Always kept me in the loop and contacted me regularly with updates.
Agent replied · 9 October 2026
Dear Daniel - its great to hear you were delighted with the service you have received from our Durham team. Many thanks for taking the time to write your review it is appreciated
5/5
GoogleAbsolutely brilliant service! Constant advice throughout a really fast paced sale. Would definitely use again and thoroughly recommend.
Agent replied · 9 October 2026
Dear Dave, delighted to hear you have received brilliant service from our sales team. I have reviewed your file and not we had four offers on the property. The transaction will now be handled by our after sales team through to a satisfactory completion
5/5
GoogleAshley conducted the sale of my property in an attentive, ,efficient and pleasant manner, dealing with hiccups promptly and resolving them in a speedy manner.
Agent replied · 28 August 2024
Christine, many thanks for taking the trouble to provide your 5* review.
1/5
TrustpilotAwful.
Awful. Vile buying experience when purchasing our first home. We were not treated seriously by the agent in a little Aygo. We asked for a second viewing once our offer had been accepted and she proceeded to follow us around the house making comments about fairies and pixies. An absolute joke and shocking, bitter attitude.
5/5
GoogleJ.W.Wood have been polite, responsive and helpful in helping us to sell our property - highly recommended!
Agent replied · 9 October 2026
Dear Ivan - many thanks for your 5* review. I'm delighted you have received excellent service from our sales team
5/5
GoogleI bought my new home and sold my old one with JW Wood and the service was excellent throughout. Having tried to sell with another agent what particularly pleased me was the friendly staff in the office who spent time visiting my property so they could explain to buyers what it was like. This service beats the internet for me!
5/5
GoogleVery friendly and professional
Agent replied · 9 October 2026
Dear Shirley, great to hear that you have found our team very friendly and professional, and many thanks for providing a 5* review.
1/5
TrustpilotAvoid
Avoid, going through the property ombudsman to address issues with this estate agent, very poor customer service, they genuinely don’t know what they are talking about, clueless at best!
5/5
GoogleWas shown around by the lovely Kate Strange. Very welcoming and helpful. Polite and efficient.
Agent replied · 9 October 2026
Dear Kate, many thanks for taking the time to provide a 5* review. Your comments are much appreciated
5/5
GoogleWhat fantastic service from JW Wood. Moving home can be a stressful time so to have someone with a wealth of …
Agent replied · 28 August 2024
Hi Sharon, thank you so much for the kind and detailed review. Ann is undoubtedly one of our most experienced sales team and it's reviews like this that makes it all worthwhile.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
About JW Wood Durham
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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