5/5
GoogleGreat service from start to finish and staff couldn't be more helpful.
Agent replied · 9 October 2026
Hi Tony, just a quick reply to say thank you very much for taking the time to leave a review.
Trusted Agent profile · Durham
Verified
JW Wood Durham (Lettings) reviews
★★★★★
883 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 883 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent from instructing to completion very professional job I would highly recommend.
Agent replied · 9 October 2026
Thank you from everyone at our Durham office for a great review.
1/5
TrustpilotShould be 0 stars
Should be 0 stars! JW WOOD ARE THE WORST ESTATE AGENT i have ever professionally and personally encountered! Rude staff, poor communication, inability to deal with timely repairs, lived in a bug infested house for 6 months and now they want my deposit! AVOID
5/5
GoogleVery helpful and professional
Agent replied · 9 October 2026
Dear Gregory - many thanks for your 5* review
5/5
GoogleExcellent service from Sarah at JW Wood, Thanks for your help.
Agent replied · 9 October 2026
Many thanks for your review, Sarah and her colleagues are encouraged by your kind comments. Please stay safe.
5/5
GoogleFast and professional service for purchasing a property. Would highly recommend.
Agent replied · 9 October 2026
Laura, thankyou for your 5* review our team in Durham really appreciate this. Please stay safe.
5/5
GoogleExtremely professional yet friendly and helpful. Kept informed at all stages.
Agent replied · 9 October 2026
Thank you for taking the time to leave a review. We are particullary grateful for the 5 stars you awarded our Durham team.
5/5
GooglePolite, friendly and helpful, (including computer use advice for myself who is computer illiterate) from viewing to my successful offer of purchase. Thank you
5/5
GoogleIt's been lovely working with Ann at the Durham office and she's been patient answering all my queries & organising the various things regarding our sale and purchase. I'd highly recommend going with JW Wood.
5/5
GoogleExcellent customer service provided by the team, considering I was the buyer and not selling through them. Elaine's updates were great for keeping me in the loop and highlighting who I needed to nudge, and if it wasn't for her persistence …
5/5
GoogleStraight forward honest and professional advice and service
Agent replied · 9 October 2026
Love the review thank you!
5/5
GoogleGreat service, speedy efficient and hassle free
Agent replied · 9 October 2026
Dear Deborah, many thanks for your 5* review. It’s comforting to know you received excellent service from JWW
5/5
GoogleWas sold straight away when J W Woods had all the information about the area, sales in the area etc they knew more about my home than I did, was really interesting and helped us out a lot with how to sell our home.
1/5
GoogleConstant lies, story changes all the time. 1 star is too good. Lindsay curry who works there tells you anything to get you off the phone. Communication is not worth anything down there. They except your offer and don't keep you updated as …
5/5
GoogleExcellent communication from the whole team. This was extremely welcome as we live 140 miles away form where the property was being sold. From valuation to viewings to offers and the eventual sale we were kept informed throughout the whole …
5/5
GoogleVery professional service from start to finish. Very friendly and helpful staff and more importantly the job was done properly obtaining all the relevant documentation before proceeding enabling the process of a very stressful time to run smoothly. Would highly recommend.
5/5
GoogleJW Wood was recommended to me by a friend and they are now the only agent I will use. I have bought and sold properties with Woods and I have always found the staff to be friendly and proactive who were always happy to help.
1/5
GoogleWould not recommend to anyone, one excuse after another, six months after accepting an offer on my property I was informed by a third party my buyer had withdrawn from purchase, six months of little or no information from Woods, plenty of …
1/5
GoogleAvoid if you possibly can. We had problems with this agent both during and after our tenancy. They offer no help, and if anything goes wrong with the property (even if it's clearly not the fault of the tenant) they will try their best to …
3/5
GoogleYou get what you pay for and if you need professional sales team that gets your property sold in a few months and during Covid WOW ! Choose J W Wood from the start …
5/5
GoogleMoving house is never easy but from start to finish JW Wood made the process as straight forward as possible. Their valuer was knowledgeable and laid out a clear approach to achieving the best price and ALL staff members were a pleasure to …
5/5
GoogleWe were massively impressed with JW Wood, so much so we have used them on 2 occasions and regularly recommend them to others.. our property had been on with another well known local agency yet we received little to no communication and felt …
5/5
GoogleFrom my experience of buying and selling a house through Woods, I have found the whole team, without exception marvellous. If you are looking for a reputable estate agent who will deal with your sale promptly, professionally and …
1/5
Googlecome home from work one day to find some one servicing boiler wasn't told he was coming. end of tenancy cleaned house unfortunately i missed cleaning cooker and inside fridge 1 bulb missing up stairs. several bulbs missing when i moved in. …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
About JW Wood Durham
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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