Trusted Agent profile · Durham
Verified
★★★★★
882 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 882 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
4/5
GoogleGREAT SERVICE, REGULAR CONTACT AND A REAL DESIRE TO COMPLETE THE DEAL
Hello Scott, Thank you for taking the time to review us, we are really happy to hear you are pleased with our service and we hope you love your new home. Kind regards.
5/5
GoogleAbsolutely fantastic service, particularly from Ann Stobbart. She was in contact with us constantly even through difficult covid-19 times and we weren't even her clients. Will definitely be using jw woods for any future sales. Highly recommended A*.
4/5
GoogleRating only, no written review.
We really appreciate you taking the time to rate us, David. Four stars means a great deal to us, and if there's anything we could have done differently to make your experience even better, we'd genuinely welcome hearing from you.
4/5
GoogleWhilst studying a post graduate degree I stayed at a property. Generally really good service. A few minor items were not dealt with during my stay but communication throughout was excellent. I was most impressed when during the check out of …
5/5
GoogleVery impressed with the service received from JW Wood, Durham. Made the fatal mistake of originally trying to sell our property through an online ‘hybrid’ agent. After 6 months of dreadful communication and poor customer …
1/5
GoogleAbsolutely dreadful service. House hadn't been cleaned upon key collection, half the lightbulbs in the house didn't work, and none of this is being fixed by the agents. Why? Because the inventory wasn't returned within 10 days of the …
5/5
Googleexcellent professional service, responsive to emails/phone calls and very friendly and keeping me up to date on sale of house etc. Ann my sales negotiator was very helpful throughout, courteous and kept me upto …
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave us a five-star review, Jude. We really appreciate your kind rating and are delighted to have been of service to you. The JW Wood Team
5/5
GoogleExcellent service from Ann in the Durham office. She was always polite and responded promptly to queries as well as being fully understanding of both parties situation during the stressful time of buying a property. Wholly recommended.
5/5
GoogleExcellent Service from Kelly, Matthew and the rest of the team, they always kept us informed and up to date without having to chase regarding our onwards purchase, we couldn't have asked for more!
5/5
GoogleExcellent service, best comms I have ever experienced in a house sale. From start to finish kept us informed with as much possible detail. Good competetive price. Best agent we have used
4/5
GoogleRating only, no written review.
Thank you for your 4-star review, David. We're pleased we could be of service to you. If there's anything we could have done better, we're always happy to hear your feedback. The JW Wood Team
5/5
GoogleStaff very helpful and communication was tremendous. Kept me well informed about price and change in market price.
5/5
GoogleNice professional service. Quality brochure produced for first meeting. Set price with lots of viewings included in cost, nothing extra to pay like some online companies. Would definitely use again.
5/5
GoogleRecently purchased a house service was outstanding always kept informed by sales progression team they went above and beyond to make our experience stress free and smooth transition to our new home
5/5
GoogleRecently purchased my dream house through the company fantastic service from start to finish ...had no stress or worries which often come with buying a house....totally professional and very friendly outstanding
4/5
TrustpilotEfficient viewing
Efficient viewing Efficient staff filled with confidence and kept updated very quickly
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave us a five-star review, Chris. We really appreciate your kind rating and are delighted to have been of service to you. The JW Wood Team
5/5
GoogleI have actually purchased a property through this company, I found them maintaining high standards and their advice to be realistic and helpful. Definitely a trusted business.
1/5
Trustpilotterrible.
terrible. they will raise your rent after you submit the application form. not trustable agent!
1/5
GoogleThe absolute worst company I've ever had the displeasure of dealing with. Very simply put, their customer service will make you wish you never signed.
1/5
GoogleBarely in the door and estate agent wanted me out to get to her next viewing. Would never use this estate agent
1/5
GoogleDo not use as a student under any circumstances. Massively overcharged at the end of the tenancy for non existent damages and dirt
5/5
GoogleUsed J W Wood in Bishop and could not have been happier with the service, will definitely use them again!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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