5/5
GoogleAlways a pleasure to deal with JW Wood. Friendly staff and always a warm welcome in the office.
Trusted Agent profile · Durham
Verified
JW Wood Durham (Lettings) reviews
★★★★★
882 reviews across 3 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 882 reviews on three platforms, including 666 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google5/5
GoogleExtremely happy with the service provided by the team in the Durham Office, thanks for all your help!
4/5
GoogleCommunicated well during the sale of the property. Kept us informed and were very patient
5/5
GoogleFantastic service from the team in Durham. Would not hesitate to recommend to others!
5/5
GoogleRating only, no written review.
Agent replied · 16 September 2026
Thank you for the 5 star review :)
1/5
GoogleRating only, no written review.
Agent replied · 11 May 2026
We're truly sorry to hear that you feel you’ve had a negative experience. At JW Wood Durham, we strive to provide the best possible service, and we’d love the opportunity to make things right. … More
5/5
GoogleVery professional. Ann did a first class job in challenging circumstances.
1/5
GoogleRating only, no written review.
Agent replied · 31 May 2026
We're truly sorry to hear that you feel you’ve had a negative experience. At JW Wood Durham, we strive to provide the best possible service, and we’d love the opportunity to make things right. … More
5/5
GoogleRating only, no written review.
Agent replied · 31 May 2026
Many thanks for the 5 star review for our Durham Sales Team.
1/5
TrustpilotDifficult and work shy
Difficult and work shy. Avoid.
5/5
TrustpilotExcellent service JW Wood
Excellent service. Honest and helpful
4/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank-you for your review, its very much appreciated.
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank you for your great review!
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank you for taking the time to leave this 5* review.
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank you for your 5* review.
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank you for your great review!
5/5
TrustpilotGood communication
Agent replied · 4 October 2026
Many thanks for taking the time to leave a 5 star review. All the best for the future.
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Many thanks for the 5 star review, our Durham team will be delighted you were happy with their service.
5/5
GoogleQuick and efficient
Agent replied · 9 October 2026
Dear Nick, many thanks for providing a 5* review it is appreciated
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank you for the 5* review - much appreciated.
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank you for your 5* review!
1/5
GoogleRating only, no written review.
Agent replied · 9 October 2026
Dear Matthew Coates, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such … More
1/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Dear Matthew Coates, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments in your review. It is my intention to carry out an internal investigation as this is the first I have heard personally of your grievance. In order for me to do so could you please email me personally at g.graham@jww.co.uk detailing your comments, after which I will carry out a thorough review and report back to you. Many thanks Geoff Graham (Director)
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank you for the 5 star review and we hope to work with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
About JW Wood Durham
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.
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