Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotOrganisation is a mess.
I applied for a letted property I specifically stated on the online form that I couldn’t attend on Friday for viewing before 12:30pm due to work. 5 days prior to the viewing I received an appointment to attend at 10:30….I phoned a few hours later to rearrange an appointment they stated 1pm and I agreed. I received an email a few hours later to say the colleague couldn’t make so they will push it back to 2pm instead. Okay no problem. The next day I received another email stated their colleague couldn’t make it for 2pm so they would push it back to 3pm. The day of my appointment arrives I knock on the door nobody is there so I phoned the office to be told my appointment was 2:30!! I never received any correspondence stating that time! Eventually Megan turned up. She was professional and friendly and apologetic, but their organisation is a joke I will think twice before applying for JW Wood.
Mr · 19 August 2026
Agent replied · 26 August 2026
Thank you for taking the time to share this, and we're sorry for the frustration you experienced.
You're right that this fell well below the standard we expect. This property received a very high number of viewing requests, and in trying to accommodate everyone we rearranged several appointments, including yours, at short notice. That's on us to manage properly and communicate clearly, and in your case we didn't do either. The final mix-up over your appointment time, and the lack of correspondence confirming it, should never have happened.
We're glad Megan was able to help on the day, and we'll be sure to pass on your kind words about her.
We're reviewing how we handle high-volume viewing periods so this doesn't happen again. If you'd like to discuss this further, please do get in touch with us directly, we'd welcome the chance to put things right.
★★★★★ 5/5
GoogleHuge thanks to Nicky for all her help selling my parents house in Durham, can't thank her enough for all her guidance and expertise. Have dealt with many estate agents over the years and her expertise and service by far exceeded them all! Thank you from Jan and Rob!
Matt · 9 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Matt. We're really pleased that Nicky could provide such excellent support during the sale of your parents' house, we know how important it is to have the right guidance through the process. We'll … More
★★★★★ 5/5
GoogleJWW did a fantastic job selling our house and kept us informed throughout the process.
Special shout out to Julie who handled the negotiation process for us, gave us great advice and we felt we were in really safe hands.
Pippa · 12 June 2026
Agent replied · 9 June 2026
Thank you so much for your kind words, Pippa. We're really pleased we could guide you through the sale smoothly, and I'll be sure to pass your lovely comments on to Julie, she'll be delighted to know you felt so well looked after throughout the negotiations.
The JW Wood Team
★★★★★ 5/5
TrustpilotFantastic Letting Agent
I recently viewed and let a house with Sarah Perrin at JW Wood Lettings and she was absolutely fantastic throughout the entire process. This is my first home I have let on my own and Sarah made the entire process much easier to manage, she communicated every stage with me and had the entire process complete in a couple of weeks. She is a fantastic asset to the team and a lovely person who made me feel at ease throughout! I couldn’t recommend the company and Sarah more if I tried. 5⭐️
Jessica · 11 June 2025
Agent replied · 4 October 2026
Thank you so much for your glowing review! We're thrilled Sarah made your first letting experience smooth and stress-free. She truly is a star, and we’re lucky to have her on the team. Wishing you all the best in your new home! 🌟
★★★★★ 5/5
GoogleNicky was handling the sale of the house we're purchasing and she's such a pleasure to speak to and deal with, a breath of fresh air! She is super quick and on top of everything and is really friendly and helpful. So much so that I'm …
Louisa · 16 April 2026
Agent replied · 16 April 2026
Thank you so much for your lovely words, Louisa. We're delighted that Nicky made your purchase such a smooth experience, and we'll be sure to pass on your kind feedback to her. It would be wonderful to help you when you're ready to sell, … More
★★★★★ 5/5
TrustpilotExcellent service at JW Wood Durham
Excellent service at JW Wood Durham. Geoff came to the house and gave great advice, honest opinion and up-to-date information on current selling market conditions. This is the third time I've used JWW and I wouldn't go anywhere else. The house sold within the first week. Julie Prendergast dealt with all viewings and advertising and marketing. She kept me updated with viewings and feedback from potential buyers, and was always available at the end of the phone. Julie is very friendly, highly efficient and knowledgeable when dealing with the sales process. Absolutely recommended. Thank you!
Carole · 5 June 2025
Agent replied · 4 October 2026
Thank you for your incredible feedback and continued trust in us! We’re so pleased Geoff and Julie provided the support and expertise you needed, and it’s fantastic to hear your house sold so quickly. Your recommendation means the world to us, we’re always here to help!
★★★★★ 5/5
GoogleWould highly recommend JWWood.
Sarah has been professional and responsive throughout the purchase.
She has been very positive and so helpful.
Great to work with.
Many thanks Sarah
Mark · 12 August 2026
Agent replied · 11 May 2026
Thank you so much for your kind words, Mark. We're delighted to hear that Sarah provided such professional and helpful support throughout your purchase. Wishing you all the best in your new home.
The JW Wood Team
★★★★★ 5/5
TrustpilotMegan Cunningham was lovely
Megan Cunningham was lovely, friendly, polite and very efficient. She contacted the landlord or our behalf regarding questions we had and we got a reply very quickly.
Sarah · 18 August 2026
Agent replied · 23 December 2025
Many thanks Sarah for sending this feedback to Megan. We are pleased she was able to assist you throughout your property journey.
★★★★★ 5/5
GoogleSarah has been considerate and kind throughout the sale of my mother’s property . She has been in regular contact to update her . All staff we had contact with have been very professional and personable. We would thoroughly recommend JW Woods .
Sally · 23 April 2026
Agent replied · 7 May 2026
Thank you so much for your kind words, Sally. We're really pleased that Sarah and the team could support you and your mother through the sale with regular updates and care. It means a lot that you'd recommend us. … More
★★★★★ 5/5
GoogleFriendly, informative and quick to provide results, always available for a call or email and willing to explain regardless of how simple a question is. As long as you respond and provide anything requested they will do the heavy lifting in the background with minimal fuss on the clients end, they offer advice and people for every step. A very good experience in regards to logistics and financials.
They advise they are willing to allow as many visits as required and are generally well aware of the property details.
Lorna · 12 July 2026
Agent replied · 24 June 2026
Thank you so much for taking the time to share your experience, Lorna. We're really pleased that you found the team so approachable with your questions and that the process felt straightforward from your end. It's lovely to know we made a positive difference during your property journey.
The JW Wood Team
★★★★★ 5/5
TrustpilotSuperb!
Another great marketing and sales experience from the team at JW Wood. My mother has used them over the years and they have always been excellent. They seem to have a better pool of buyers and the house was sold in a couple of weeks which was amazing.
There is a downside, we used their conveyancing services which were terrible and very stressful to deal with. They were so slow that we ended up being stung for SDLT, communication was none existent too. I had to source seperate independent additional legal advice which cost us as they were getting things wrong with one thing and another. They're not directly part of JW Wood and therefore the above is not a reflection on JW Wood whose aftersales team were as frustrated as we were. A big thank you to Kelly in JW Wood aftersales for helping us sort out the conveyancers, you were superb! Thank you.
So a massive thank you to Geoff, Sarah, Julie and team JW Wood. We're in our new property, mother is safer for it and we are very very happy because of all your help. I wouldn't use anybody else because JW Wood have always delivered a fantastic five star service.
Thank you! 🙂
June & Stephen
SteveD · 27 April 2025
Agent replied · 4 October 2026
Thank you, June & Stephen, for taking the time to share your experience! We’re so pleased to hear that your sales and marketing experience with our team was excellent and that we could help you achieve a quick sale. Your kind words about Kelly, Geoff, Sarah, Julie, and the rest of the team truly mean a lot to us, and we’ll make sure to pass your thanks along to them.
We’re sorry to hear about the difficulties you encountered with the conveyancing service. While this service is not directly part of JW Wood, we completely understand how frustrating and stressful this must have been for you. It’s great to know that Kelly was able to step in and provide support during such a challenging time.
★★★★★ 5/5
TrustpilotSpoke with a very friendly property…
Spoke with a very friendly property manager called Andy when we enquired about a place in Durham. Really friendly and polite service and was really helpful answering my questions. Thanks Andy!
Megan · 30 June 2026
Agent replied · 3 July 2026
We appreciate you taking the time to give Andy your feedback. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotBig thanks to the team on not only the…
Big thanks to the team on not only the sale of our property but also the advice offered and brilliant communication throughout the whole process - special thanks to Kelly who kept us sane throughout. Would not hesitate to recommend or use JW Woods Durham again
Mrs · 18 October 2026
★★★★★ 5/5
GoogleCurrently in the process of purchasing a property through JW Wood. So far Sarah has been incredibly quick, efficient, and approachable with any questions!
Alice · 15 August 2026
Agent replied · 19 August 2026
Thank you so much for taking the time to leave this lovely review, Alice. We're delighted to hear that Sarah has been looking after you so well during your purchase. Wishing you all the best for the rest of the process.
The JW Wood Team
★★★★★ 5/5
GoogleSarah has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained …
Sara · 6 March 2026
Agent replied · 9 May 2026
Thank you so much for your kind words, Sara. We're delighted that Sarah could support you through both transactions, especially during what sounds like a challenging process. It's wonderful to know you felt looked after every step of the … More
★★★★★ 5/5
GoogleFrom first arranging viewing through negotiation and documents Sarah and the team at JWW have been first class, looking forward to transaction completing and new home
Liam · 25 July 2026
Agent replied · 28 July 2026
Thank you so much for your kind words, Liam. We're delighted that Sarah and the team have been able to support you throughout the process, and we're keeping our fingers crossed for a smooth completion into your new home.
The JW Wood Team
★★★★★ 5/5
GoogleAfter trying another company it was a major improvment with Woods,From meeting Jonathan who we found honest with the valuation of the property and was very good with communications.Kelly mahoney is also a aset to this company from the start of the sales process which was smooth and free from stress as she kept the commuications open with all involved, and give the relevant feedback to you without any delays,Excellent customer service very responsive, paid attention to details.The whole team are committed to customer care and satisfaction which is not easily found,and is valued by the customer.I would recommend this estate agents to anyone keep up the fabulous work. L Cranston, T Tate
Graeme · 13 June 2026
Agent replied · 25 May 2026
Thank you so much for taking the time to share your experience, Graeme. We're really pleased that Jonathan and Kelly were able to provide the honest communication and attention to detail that made your sale smooth and stress-free. It means a great deal to know our approach made such a positive difference, especially after your previous experience.
The JW Wood Team
★★★★★ 5/5
GoogleKaren and the team were very helpful in and were easily contactable during the homebuying process
Bill · 28 September 2026
Agent replied · 30 September 2026
Thanks so much, Bill. Being able to reach the right person when you need them makes such a difference during a purchase, and we're glad Karen and the team were there for you throughout.
★★★★★ 1/5
TrustpilotRigid Viewing Hours and an Unwillingness to Accommodate
When initially attempting to make a viewing with J W Wood we tried to book in for after 5pm to view a property as I work a 9-5 and would be unable to make my way over sooner as we live and work out of the area. The solution offered for this was to come with my partner for a viewing on the weekend. This, unfortunately, wasn’t a possibility for us as my partner works in hospitality and very rarely is able to do anything on a weekend due to work commitments. On the Friday his work commitments changed and he had availability on the Sunday so we called up immediately to see if it was possible to book a viewing on this day as we had previously been told there was weekend availability to be told they also do not offer viewings on a Sunday and the only way for us to view this property would be to book holidays in at work or to come separately for viewings which is beyond ideal! We have recently been burnt by having to go for separate viewings and an offer being accepted on a property in the meantime so this is not how we wish to move forward. There was no attempt to discuss with management if there was a possibility for any flexibility and the communication regarding weekend availability was abysmal and has left us with a sour taste in our mouth. Why make a process already as stressful as buying a property even more so by having to rearrange our working lives? Very unhappy with the low level of customer service provided.
Maggie · 7 March 2025
Agent replied · 4 October 2026
Thank you for sharing your feedback with us. We’re sorry to hear that your experience scheduling a property viewing did not meet your expectations. We understand how stressful the property-buying process can be, and we regret that our viewing options didn’t align with your availability and work commitments.
It’s disappointing to learn that the communication around weekend availability caused frustration, and we sincerely apologise for any inconvenience this may have added to an already challenging process.
We strive to provide flexibility and excellent customer service, but it’s clear that, on this occasion, we did not meet your needs.
We value your feedback and would like to address your concerns directly to find a resolution. Please don’t hesitate to reach out to our Operations Director, Chris Clarkson, at c.clarkson@jww.co.uk. Chris would be happy to discuss this further and explore how we can assist you moving forward.
Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service.
★★★★★ 5/5
GoogleJW Wood are an excellent firm and all staff members handled our complex property purchase professionally
Highly recommended
Nicky Hall was especially helpful
Mrmtech · 12 August 2026
Agent replied · 28 July 2026
Thank you so much for this lovely review. We're really pleased we could help with your complex purchase, and I'll make sure Nicky sees your kind words about her support. Wishing you all the best in your new home.
The JW Wood Team
★★★★★ 5/5
TrustpilotAll the team great to deal with
All the team great to deal with, prompt, helpful and good communication. Megan was polite and helpful hosting the viewing. Would recommend!
Nick · 18 August 2026
Agent replied · 26 August 2026
Many thanks for your kind words we look forward to assisting you in the future.
★★★★★ 5/5
GoogleI am absolutely thrilled to be working with Ann and her brilliant team in the purchase of a property for a family member. The experience we've had so far is way beyond our expectation. We have been kept up to date with the process and always receive a swift response to any queries. We feel safe and in good hands. Thank you Ann.
Emmanuel · 16 September 2025
Agent replied · 16 September 2026
Thank you so much for your wonderful feedback and kind words. We’re absolutely delighted to hear that your experience working with Ann and her team has exceeded your expectations. … More
★★★★★ 5/5
GoogleMany thanks to the team, especially Sarah at JW woods, she has worked so hard to get me to the point of SOLD.
Bev · 11 August 2026
Agent replied · 12 August 2026
Thank you so much for taking the time to leave such a lovely review, Bev. Sarah will be delighted to hear your kind words, we'll make sure to pass them on. Wishing you all the best with your move.
The JW Wood Team
★★★★★ 5/5
TrustpilotI have used JW Wood on several…
I have used JW Wood on several occasions when buying and selling properties and I have always found them to be extremely efficient, friendly and helpful. Julie Pendergast has been very supportive throughout the process, ringing regularly with updates and offering encouragement and practical advice. Ann Stobbart has been very efficient and professional in helping to secure my sale. Julie and Ann have exceptional customer service skills. I am so grateful to them both and can recommend without hesitation.
On · 14 March 2025
Agent replied · 4 October 2026
Thank you so much for your kind and thoughtful review! We’re delighted to hear about your positive experiences with our team over the years. Your continued trust in JW Wood means a great deal to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
