5/5
GoogleFantastic service from the team in Durham. Would not hesitate to recommend to others!
Trusted Agent profile
Verified
JW Wood reviews in Durham, Consett, Darlington and 2 more
★★★★★
2,993 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,993 reviews on four platforms, rated 4.8 out of 5 overall.
2,743
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL897 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL877 reviews · 665 on Google (4.8)50 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ768 reviews · 572 on Google (4.9)31 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA526 reviews · 329 on Google (4.9)20 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH507 reviews · 310 on Google (4.8)22 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ469 reviews · 256 on Google (4.8)25 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL304 reviews · 110 on Google (5.0)14 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExtremely happy with the service provided by the team in the Durham Office, thanks for all your help!
4/5
GoogleCommunicated well during the sale of the property. Kept us informed and were very patient
5/5
GoogleRecently purchased my dream house through the company fantastic service from start to finish ...had no stress or worries which often come with buying a house....totally professional and very friendly outstanding
1/5
GoogleWould not recommend to anyone, one excuse after another, six months after accepting an offer on my property I was informed by a third party my buyer had withdrawn from purchase, six months of little or no information from Woods, plenty of excuses, absolute rubbish, didn't even ring me to advise sale had fallen through, what more can I say.
1/5
GoogleAbsolutely dreadful service. House hadn't been cleaned upon key collection, half the lightbulbs in the house didn't work, and none of this is being fixed by the agents. Why? Because the inventory wasn't returned within 10 days of the initial key collection. Hence, you apparently accept there are no flaws in the property and anything else wrong is your fault, thus you pay for it. Shocking customer service from employees who dodge questions, and give same answer to everything. I've only been living in the house for 4 days; I dread to think what the end of tenancy will be like. Do not use this letting agent at all costs.
4/5
GoogleWhilst studying a post graduate degree I stayed at a property. Generally really good service. A few minor items were not dealt with during my stay but communication throughout was excellent. I was most impressed when during the check out of the property Doug arrived early and politely asked if he wanted him to wait. He instead began to check the property and as the property was close to very clean he removed his shoes and helped clean the property so that it met the requirements to receive the full deposit. He also removed 1 large box which I did not have room for. He could've simply not offered advice and charged me for cleaning etc but instead was Proactive and helpful. If I return to Durham i will go straight to JW wood for property.
1/5
GoogleThe absolute worst company I've ever had the displeasure of dealing with. Very simply put, their customer service will make you wish you never signed.
5/5
GoogleExcellent service!
5/5
GoogleJW Wood was recommended to me by a friend and they are now the only agent I will use. I have bought and sold properties with Woods and I have always found the staff to be friendly and proactive who were always happy to help.
5/5
GoogleWe were massively impressed with JW Wood, so much so we have used them on 2 occasions and regularly recommend them to others.. our property had been on with another well known local agency yet we received little to no communication and felt …
5/5
GoogleUsed J W Wood in Bishop and could not have been happier with the service, will definitely use them again!!
1/5
GoogleBarely in the door and estate agent wanted me out to get to her next viewing. Would never use this estate agent
1/5
Googlecome home from work one day to find some one servicing boiler wasn't told he was coming. end of tenancy cleaned house unfortunately i missed cleaning cooker and inside fridge 1 bulb missing up stairs. several bulbs missing when i moved in. …
5/5
GoogleExtremely happy with the service provided by the team in the Durham Office, thanks for all your help!
4/5
GoogleWhilst studying a post graduate degree I stayed at a property. Generally really good service. A few minor items were not dealt with during my stay but communication throughout was excellent. I was most impressed when during the check out of …
1/5
GoogleAbsolutely dreadful service. House hadn't been cleaned upon key collection, half the lightbulbs in the house didn't work, and none of this is being fixed by the agents. Why? Because the inventory wasn't returned within 10 days of the …
5/5
GoogleMoving house is never easy but from start to finish JW Wood made the process as straight forward as possible. Their valuer was knowledgeable and laid out a clear approach to achieving the best price and ALL staff members were a pleasure to …
5/5
GoogleExcellent service and competitively priced!
5/5
GoogleThe customer service I have received from Steph at the Darlington office has been amazing. I will 100% be using Woods in the future. Professional, friendly and great communication! So refreshing to deal with someone who wants to help and go the extra mile.
5/5
GoogleI would 100% recommend this estate agent. After approaching several other agents, Gary and the team were the most helpful and responsive. Following Gary's honest and constructive advice, they were to secure the speedy sale I needed at a price I was happy with.
5/5
GoogleBy far the best Estate Agents in the area. I have used JW Wood twice now and on both occasions I dealt with Gary Stephenson. Lovely gentleman who offered excellent advice regarding selling my property. I would 100% recommend JW Wood!
5/5
GoogleFantastic service from start to finish, have used before and will 100% use them again! The service from the girls in the office was exceptional.
5/5
GoogleAlex and the team at JWWood Consett have helped us sell 3 houses - each time selling very quickly. Their attention to customer service and fast response is not only good for us but for buyers too. I would t use anyone else locally.
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 897 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 877.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
