Trusted Agent profile
Verified
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI transferred the sale of my mothers property to J W Wood after having no luck with another local agent for 10 weeks. Within a week a firm offer was made and accepted . Excellent professional work from all the staff at Bishop Auckland branch and especially to Amanda Dowson who's attention to this was exemplary.
Thank you for your kind words. It’s always great when a fresh take on a property has an immediate response!
5/5
GoogleMy dealings with Amanda from JW Wood have been via phone and email. She has always been very friendly and professional as well as efficient when required to provide information and documentation. She is well informed in her area of selling properties and I feel her answers to my questions have been open and honest. Lynne Bell
Thank you for your kind words. It’s great to hear that amanda has looked after you so well.
5/5
GoogleWe have recently bought a house in Bishop Auckland and J W Woods were very responsive and professional. They kept us well informed with what was happening at each stage. Amanda was a great help throughout the process.
Thank you for your kind words. We will make sure that Amanda is made aware, and we hope you enjoy your new home.
5/5
GoogleBarbara at JW Wood is brilliant. Nothing was a problem for her and she kept me updated on my purchase. She was excited as I was when my offer was accepted as she knew what it meant to me. Personal touch is what makes it a great service.
What kind words!! Barbara will be thrilled to hear them. Yes we could tell how happy you were to hear the good news!
5/5
GoogleI can’t fault the service I had from the whole J W Wood team in Bishop Auckland. Advice was realistic & helpful, all deadlines were met, communication was regular & friendly. Most importantly they got potential buyers in to view the property & found a buyer! Well done all of you!
Thank you for your kind words, when you have house as nice as yours, it makes the job a lot easier!
5/5
GoogleExcellent and quick service from the team, house was valued, listed and sold within a couple of weeks. I have to thank Barbara especially for answering my queries quickly and for keeping me informed of all updates during the sale. Would definitely recommend JW Wood if you are considering selling your home.
That is great to hear, and I will make sure that Barbara is made aware of your kind message.
5/5
GoogleBrilliants service from all the staff, have mostly dealt with Alex and Olivia and they have been excellent. Would certainly recommend JW Woods for your sales and purchases.
Brenda, thanks for your review, Olivia and Alex will be greatly encouraged by you kind comments. Please stay safe.
5/5
GoogleA professional and super friendly estate agent! Everything is going so smoothly with buying our house due to Olivia Slusher especially and the team at JW Wood.
Hi Lydia, thank you very much for your 5* review its much appreciated. We hope your purchase goes through quickly.
5/5
GoogleI have bought via JW Wood in Consett several times now, and can say the buying process from start to finish is always easy. They are a great branch, with staff that provide a great service and are always happy to help! I have recently be dealing Olivia and Adele who have been amazing and are a pleasure to speak to.
Thank you for your kind feedback Chloe, we look forward to working with you again in future.
5/5
GoogleVery good service. Olivia provided information in a timely, courteous and friendly manner and very accommodating with regards to viewings.
Thanks for your 5* review Jeff, much appreciated, we hope your purchase all goes well
5/5
Googleexcellent professional service from Adele at Consett branch
Thankyou for 5* review, Adele is always happy to help, we hope your purchase goes through quickly.
4/5
GoogleRating only, no written review.
Many thanks for the review. We would welcome the opportunity to work with you again in the future.
5/5
GoogleRating only, no written review.
Many thanks from everyone at our Consett office.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review - we hope to work with you again in the future.
4/5
GooglePolite , Helpful staff
Thankyou for your kind review, much appreciated.
5/5
GoogleOlivia and the team have been nothing but exceptional.
Thanks for your review Sophie, really pleased you have been so happy with our service.
5/5
Googlesmooth process good to deal with,olivia and the rest of staff very helpful.
Thank-you for your review Norma, we’re delighted to have found a buyer for your house. We hope your purchase with us goes just as smoothly.
5/5
GoogleThank you to the team at J W Wood, professional, responsive, great customer service, knowledgeable and highly recommended. Thank you you.
Hi Chelsea, Thanks for your kind comments, we’ll get you moved as soon as possible.
5/5
GoogleFrom first contact, Adele Lockey was a great help and organised things very quickly.
Many thanks for the review.
5/5
GoogleWould highly recommend Jw woods of consett been very professional throughout and kept me informed regarding viewings and feedback…..couldn’t fault them
Thanks for the great review Michael, its much appreciated, we will continue to update you and get your sale through soon.
5/5
GoogleVery easy deal with. Adele made the process very straightforward and was great at keeping us updated.
Thanks for your 5* review Rachel, its much appreciated.
5/5
GoogleI am a first time buyer and couldn’t recommend this estate agents enough, extremely helpful! Spoke to Olivia a few times via phone and she was very lovely and super helpful! ☺️☺️
Thanks for the 5* review Ashleigh, its always good to help a first time buyer secure their first home, hope the purchase goes through quickly.
5/5
GoogleAdele and Olivia where brillaint with helping us through the purchase of our new home! Lovely ladies who can't do enough for you.
Thanks for the great review Katelyn, Olivia and Adele are always happy to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
