5/5
GoogleJW Wood have been excellent to deal with during the initial phase of the house purchase. Really prompt responses form the whole team. Tracy Bowen was particularly helpful and was just what I needed as proceeding through what can be an …
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JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL903 reviews · 684 on Google (4.8)48 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL883 reviews · 666 on Google (4.8)50 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ774 reviews · 574 on Google (4.9)37 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA531 reviews · 330 on Google (4.9)24 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH513 reviews · 310 on Google (4.8)26 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ478 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)22 in the last 90 days
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHaving a Telephone conversation with a Property Consultant Adele Lockley this morning, I found her extremely helpful, pleasant and a pleasure to speak with. Adele gave me all the information I needed to know. I am looking forward to …
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleWe would highly recommend JW Woods in Consett. The are very professional and they've kept us informed regarding viewings or anything we asked them, they would always happily answer the phone and help us with any doubts or queries we had. We …
Agent replied · 13 June 2024
Thank-you for your great review Richard, Olivia will be delighted at your comments.
5/5
GoogleFrom day one, the staff were very helpful especially Olivia Slusher as she is the person who is dealing with my house sale. I am always kept informed with the progress and of any viewings to be had by potential buyers. …
Agent replied · 11 June 2024
Thank-you for the 5* review Eddie, we will continue to give you the best service as your sale progresses.
5/5
GoogleAfter moving up from the south we contacted JW Wood Consett who emailed us relevant properties. We viewed one with Julie who was friendly and very helpful. The in house team also were very helpful within the purchasing of the property. …
Agent replied · 11 June 2024
Thank-you for your kind words Rowena, we hope your purchase progresses smoothly
4/5
GoogleSatisfied with Wood's work on our house sale. Staff at the Consett office were helpful and professional, and also persistent (which is why I ended up contracting them in the first place). Only quibble was their use of a solicitor in Leeds …
Agent replied · 13 June 2024
Thanks for your review Paul and your constructive feedback, much appreciated.
5/5
GoogleThe team at Consett branch have been fantastic supporting me through the marketing and sale of my property which only took 3 weeks to find a buyer. …
Agent replied · 11 June 2024
Thanks for the great review Paul, the staff are delighted at your comments, hope your sale goes through soon.
5/5
GoogleOlivia and Clare were so helpful, responsive and professional. They explained everything to us, as we are buying in the UK for the first time in 20 years. They made the house hunt and offer go very smoothly. Great communication, always …
Agent replied · 11 June 2024
Thank you for your kind 5* review Mandy, we hope your move back to the UK is a smooth one.
5/5
GoogleA massive thanks to Olivia for all her help in finding us our dream home. We are so happy we have finally found our dream home and that's thanks to Olivia. I really appreciate all the phone calls, emails and chasing up she did throughout, …
Agent replied · 11 June 2024
Thank-you for your kind comments Natalie, Olivia is dedicated to providing the best service for our clients and delighted you appreciate that.
5/5
GoogleCould not thank the estate agent enough for how quickly and efficiently they have dealt with the sale of my property. Viewings were organised on the same day where possible to avoid disruption to myself. I have been assigned a member of the …
Agent replied · 11 June 2024
Thanks for your great feedback Laura, its much appreciated.
5/5
GoogleI received excellent and professional service from JW Woods, Consett,and would highly recommend this Estate agent . A special thank you to Adele Lockey for her outstanding attention and also to her efficient and friendly team. First class. …
Agent replied · 11 June 2024
Thanks for your review Angela, the team are delighted with your very kind comments.
5/5
Googlejust would like to say this has been very easy and straight forward from Tracy who did the valued our home with some fab photos to Olivia it has been a pleasant experience …
Agent replied · 11 June 2024
Thank-you for your review and kind words Derek, our team are always happy to help
5/5
GoogleFantastic Estate Agents to work with. Really helpful, especially Amanda who consistently kept us updated with any changes and was constantly helping us with any issues or follow ups. …
Agent replied · 11 June 2024
Thank-you for your kind words Victoria, its much appreciated, we hope you will be happy in your new home
5/5
GoogleI should’ve known better to put my business through JWW Estate Agents immediately. I was originally with another broker in the area for 6 months and no sale. Within a week of putting it on with JWW my house was sold. Very grateful for …
Agent replied · 11 June 2024
Hi Helen, thanks for your 5* review and kind words, we’re delighted you are happy with our service.
5/5
GoogleFantastic service from the team .. first communications with Adele were welcoming and informative and Olivias experience shone through from intial viewings and questions all the way through to the purchase of the house . Olivia steered us …
Agent replied · 11 June 2024
Thanks for your great review, the team always try to impress. We hope your purchase goes through quickly.
5/5
GoogleThanks to Olivia, Adele and Samantha all for being so professional, efficient and helpful during the recent sale of my parents bungalow. It made the selling process so much easier. …
Agent replied · 11 June 2024
Thankyou for your 5* review Chris, we’re delighted you have been happy with our service.
5/5
GoogleVery happy with the service provided by JW WOOD, especially Tracey & Olivia who, as well as being knowledgeable and professional, are very friendly and approachable. …
Agent replied · 11 June 2024
Thank-you for your 5* review Susan, we’re delighted to have agreed a sale so quickly for you.
5/5
GoogleGreat service from the team at JW Woods. The house was marketed at the right price thanks to Tracy's knowledge of the housing market in my area and had requests for viewings in less than 24hours of being listed. Olivia, Adele and the rest …
Agent replied · 11 June 2024
Thanks for your kind comments and 5* review Audrey, its much appreciated
5/5
GoogleOutstanding service. JW Woods are professional, communicative and honest. Right from the start when we couldn’t decide to market our home or not, there was no pressure, Tracy came around and took some great photos and outlined the …
Agent replied · 11 June 2024
Thanks for your kind words Martyn, we’re delighted you are so happy with our service.
5/5
GoogleFirstly I have never used this Estate Agent before, however they came highly recommended by a friend of my Dad. …
Agent replied · 11 June 2024
Thank-you for your kind words Barry, its really nice to know we’ve done a good job, the staff are delighted with your feedback and our first 6* review 😊 …
5/5
GoogleFabulous service from JW Wood from the initial valuation by Tracy which was very informative and helpful, she was fully prepared and able to take photos the same day to get things started and then great communication from Adele, really …
Agent replied · 11 June 2024
Thank-you for the comprehensive review Tracy, the team are always happy to help.
5/5
GoogleThis estate agency is very good, Well done to all the staff, especially Julie, who showed us around the property, she was very helpful in telling us about the property and any queries we had. We then spoke to Adele, who was very helpful and …
Agent replied · 11 June 2024
Very grateful for your 5* review Maria, we hope your purchase goes smoothly.
5/5
GoogleI was very impressed with the service we received from JW Wood when selling our house in Consett. Right from the start everyone was professional but also helpful and friendly. Special thanks to Olivia, Tracy and Adele but also all at JW …
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleAdvertising and selling a house could be a daunting prospect but my recent experience with JW Wood was made relatively simple and straightforward by the professional attention I received. Tracy came to my home, explained the process and …
Agent replied · 11 June 2024
Thank-you for the comprehensive review Bill, its very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
