Trusted Agent profile
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★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRecently used JW Woods Estate Agents in Durham to sell my property. Their service was absolutely first class. Kate Strange looked after my sale and I couldn't have asked for a better service …
Dear Alan - many thanks for a great 5* review. Kate only joined us in February but she us doing a great job
5/5
GoogleWe are currently buying a property advertised through JW Wood in Durham. Ann has been responsible for a great experience so far with a friendly and professional manner alongside an obvious commitment to ensure that we have the best …
Dear Jon - I am extremely grateful for providing such a comprehensive review. Ann is a senior member of our Durham team and takes great pride in what she does. The transaction will now be handled by our after sales team through to completion
5/5
GoogleWe have just placed an offer to purchase a property through JW Wood estate agents in Durham City. The team in JW Wood office are a great help in the process with documentation,advice and assistance. Ann Stobbart in particular provided …
Dear John- many thanks for providing a very comprehensive review. We do pride ourselves in delivering high level of service so I'm delighted to see we have delivered this for you. The transaction will now be handled by our after sales department through to completion
5/5
GoogleSale of our house has just completed yesterday. Thank you so much to Jenny at JW Wood in Durham for the absolutely fantastic service since we accepted the offer back in April. I already left a very positive review of the Chester-le-Street …
Dear Martin, what a fantastic 5* review. After sales is an integral part of our business and not one that is generally understood until it has been experienced so many thanks for your kind words. Jenny only joined is in February but as you say she is doing an excellent job.
5/5
GoogleJW Woods were recommended to me by my daughter. They had sold her house last year within a couple of days of it going on the market. I'm very pleased that I took her advice. My property was sold, subject to …
Dear David, we receive a great deal of recommendations from previous clients so it’s great to hear your sister recommended J W Wood to act for you. Many thanks for taking the time to provide a 5* review. Your comments are most welcome. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJ W Woods have sold a couple of houses for me and they have always given me wonderful service, always there if I have a question, very professional and good value. They always phone me back when asked, which is a rarity in normal …
We at JW Wood are always absolutely delighted when customers return, as there is no better demonstration that we have looked after you and delivered on our promises. It is always a pleasure to act for you Claire, and we look forward to dealing with you in future. Thanks for taking the time to leave such a kind review.
5/5
GoogleMy introduction to JWWood in the shape of Gary Stephenson was very professional but also informal & friendly which made a stress free start at what is the begining of what can be a quite stressful process. Picking up the next part of the …
Many thanks for your review, Mr Judd. We have a very committed team at Darlington who work hard to provide a quality service and it is very encouraging to them when a client sends such a good review.
5/5
GoogleHannah and her colleagues have been excellent during my property purchase. Than you. …
Thank you for your kind comments for Hannah. We have a very committed team at Darlington who work hard to provide a quality service and it is very encouraging to them when a client sends a good review. We have passed on your comments to Hannah and our Darlington team who will be delighted to read such a nice review.
5/5
GoogleHighly recommend the sales team at JW Wood for handling the sale of my property, particular thanks go to Liam and Sandrine. …
Thank you for taking the time to leave a review, Michael. We have passed your comments on to Sandrine and Liam and they were really happy to receive a 5 star review.
5/5
GoogleExcellent customer service from the team at JW Wood.Great communication from Sandrine at the Darlington branch.Very helpful throughout the process right from my first enquiry. …
Thank you for your kind words, Mr Sessford. I hope the legal process goes through quickly for you and look forward to handing over your keys soon.
5/5
GooglePhoned in to enquire about a house that had just came onto the market spoke to Hannah Howland who was very helpful and asked all the right questions to work out whether I was a serious buyer and done this in such a nice manner. If my …
Mr Bartholomew, thank you very much for taking the time to write such a complementary review about our new Team member at Darlington, Hannah. She only started with us 5 weeks ago having never worked in the industry before and she is proving to be an absolute star! She will be greatly encouraged by your kind words.
5/5
GoogleThe team in Darlington are top quality, professional, very responsive & the company fees are good value. From the first contact, when a lengthy discussion & assessment was conducted with marketing terms agreed up to completion the branch …
Mr Green, thank you for your taking the time to leave a review, especially one like this! I will make sure Sue and the Darlington team hear of your kind words. We do try our best at all stages of the process and it makes us proud when those efforts are recognised.
5/5
GoogleExcellent service from start to finish of sale process . Would highly recommend to anyone selling their house as knowledge and expertise from all I spoke to and dealt with was first class. Update to review . Continued first class service …
What kind words, Mr Dinsley. The Darlington team will be delighted to know that you would recommend them, there is no finer compliment. Thank you
5/5
GoogleVery professional team. We are informed through every aspect and Sandrine and Liam are extremely informative, friendly and helpful. Amanda from the after sales team was exceptional and kept me informed every step of the way. She provided …
We are delighted that you were happy with the service you have received from the team at Darlington and we will make sure Liam and Sandrine see your lovely review. Many thanks.
5/5
GoogleA massive thankyou to all the staff at JW Wood for providing an excellent service with the recent sale of our family’s flat in Darlington. Sue Stephenson was incredibly helpful by acting so promptly enabling us to get the flat on the …
We are delighted to hear that you would recommend us, that is the highest compliment we can receive. We do strive to provide a quality service to all our clients and really appreciate you taking the time to leave such a kind review.
5/5
GoogleCant express enough how impressed i am and continue to be with the service provided by all at the J W WOOD Chester le Street branch. Absolutely fantastic customer service and support offered throughout the process of buying and selling and …
Thank you so much for your kind review Dionne. We were delighted to get your house sold and secure the house you wanted within such very tight deadlines.
5/5
GoogleWhat an absolutely FANTASTIC , friendly, supremely efficient and very very professional team at J W Wood's. These guys and gals have been in the area for decades, they've been together as a team for that time as well! They're very much a …
Hi Dav. Thanks for your wonderful review. It’s a real compliment to receive such kind words from yourself and from Monika, particularly as you develop fantastic properties, and know the business inside out.
5/5
GoogleI have been in the process of purchasing a property with the girls at JW wood and with Chris who has shown me around a couple of properties. I can’t praise them enough. Chris is fabulous and really knows his stuff and is friendly and …
Hi Kristy. Thanks for such a great review. Chris was so pleased with your comments. His job is such an important role in the house selling process and we are delighted to have Chris working for us.
5/5
GoogleI'm on with buying a property right now through J W Wood at Chester-Le-Street. Both Tracy Bowen and Chloe Rodgerson at this branch are absolutely the very best. Truly helpful, very informative and knowledgeable about their properties and …
Monika thank you for your exceptionally kind words, which you know mean the world to Tracy, Chloe and Chris. It’s always an absolute pleasure to work on your behalf.
5/5
GoogleJWWood have been Fantastic with the help and support of purchasing our soon to be new home! …
Thanks Nicole. Chloe is a very genuine and caring member of our team so your kind words were really appreciated.
5/5
GoogleAll the staff at JW Wood are extremely friendly, competent and will do everything in their power to help you achieve your dream. Tracy is currently handling our purchase, we cannot thank her enough for going above and beyond. She is …
A very detailed and lovely review - thank you from all of us at Chester le Street.
5/5
GoogleFirst class service from an excellent agent! We would like to say a huge ‘Thank you’ to Tracey Bowen for being highly …
Thanks Kevin. Our job was made a lot easier because your house and gardens are amazing! A great result with a happy buyer too! Thanks for your recommendation.
5/5
GoogleGreat working with Jill Gowland and the team at JW Wood. It's a nerve wracking time in this market trying to find a property and when you do, you worry that something might be overlooked and you miss out. Not with JW Wood, they've been so …
That’s a great recommendation Neil. Thank you so much. Hopefully not too long before you can get into the new place and get settled in. All the best from all of us at J W Wood.
5/5
GoogleExcellent service by all the team at the Chester le Street branch of JW Wood. They managed to secure 17 viewings for us (including 2nd viewings) in a short space of time which resulted in an acceptable offer being received. …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
