Trusted Agent profile
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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have just completed the sale of our house through JW Wood. The service of the staff was first class, and we compliment the assistance of the staff, especially Ann Stobbart, who worked continually to resolve any problems.
Dear Bernie - Ann is a senior member of our sales team and is always happy to take on a challenge in order to provide excellent service
5/5
GoogleCan’t thank the Team at JWWoods enough from Liam to Anne they have been patient and professional throughout this new experience myself and my brother have had to deal with because of a bereavement within our family. We have been kept …
Dear David, its great to hear you have had excellent service form our sales team especially at such a difficult time. We will now continue to monitor progress with solicitors until completion
5/5
GoogleFantastic service from Ann and Elaine at this estate agent's. They were also friendly and helpful, even though our situation was a bit unusual and somewhat difficult. I can't thank them enough for their patience and understanding! Keep up the good work!
Dear AJW - both Ann and Elaine pride themselves on delivering first class service and will be thrilled with your kind comments
5/5
GoogleKate Strange is absolutely amazing! Being a first time buyer I was really nervous and didn't know what to expect. Kate has made this whole process stress free and smooth. Constant updates and genuinely lovely woman. Thank you so much Kate a really do appreciate everything you have done!
Dear Dena, many thanks for you excellent review and kind words. Kate has only been with us since February but is doing some excellent work which is backed up by your comments.
5/5
GoogleI would like to say what a fantastic job Elaine has done in the marketing and successful sale of my property in what has been a very short time. I have been kept fully informed every step of the way and have always found the staff to be very knowledgeable and friendly. Thank you for a fantastic experience.
Dear Lesley, Elaine is a very experienced member of our Durham sales team so I’m delighted to hear you have received excellent service from her. She will be greatly encouraged by your kind comments
5/5
GoogleI have been very happy with Woods regarding the sale of my property, from initial valuation through to completion. I have found all staff to be friendly and professional. They are very good at keeping in touch throughout the process.
Dear Gill, many thanks for taking the time to write a 5* review, it is much appreciated.
5/5
GoogleEdit May 22 - We have just completed - delays in no way due to JW Wood. I must say the aftersales care provided - in particular by Amanda Killops. I work in the service industry and the service provided by Amanda has been second to none. …
Dear Steven - great to hear you've received excellent service from our Durham sales team. As you say this can be a traumatic time so I'm pleased to hear things have gone smoothly for you. Our after sales team will now see you through the next process to completion
5/5
GoogleFrom our initial meeting with Jonathan the service from the JW Woods team has been excellent. Elaine and Ann have given us honest and sound advice and worked hard to promote the sale of our property. I would definitely recommend JW Woods.
Dear Kathryn, many thanks for your 5* review and kind comments. Sound professional advise is essential when we have a situation where we receive multiple offers. We have a very experienced team so I’m delighted to hear you have had excellent service
5/5
GoogleJ W Wood Estate Agents Durham - have a great team, from my initial encounters with Geoff and Jonathan, through to the sale being handled by Ann and Liam. The team are highly experienced, very organised and provide you with honest answers …
Dear David, many thanks for providing an excellent review, your kind comments are much appreciated. As a client who experienced trying to sell through another agent and then transferring to J W Wood you are well placed to comment that all agents are not the same.
5/5
GoogleThe valuer arrived on time and he had already prepared a comprehensive dossier on the housing market in our locality. We discussed the proposed sale in a friendly and open manner and came to a valuation which was both realistic and …
Dear Graham, wow this is a fantastic really detailed 5* review. I am extremely grateful for your kind comments and of course delighted you have received excellent service from our Durham sales team.
5/5
GoogleExcellent support from JW Woods in selling my Mum's house. They went the extra mile to make things easy for us. Professional and courteous at all times along with empathy to understand the situation. Special thanks to Eileen, Amanda and Jonathan
Dear Joan, great to hear that you have received excellent service and support from our sales team. Your kind comments have been passed to the individual concerned
1/5
GoogleWe’re all familiar with the general poor quality of many estate agents, particularly in then current strong market where they take buyers for mugs. These people have added a new dimension though - rudeness on an industrial scale …
We are obviously concerned if our customer service wasn’t to a satisfactory level on this occasion as its something that we take great pride in as a company. We are trying to investigate what went wrong and would be grateful if you could … More
5/5
GoogleJW woods has been excellent from the start, in providing viewings on the house to keeping in contact while dealing with my purchase. Would highly recommend Ann and the team to any friends for future purchases or sales of properties.
Dear Matthew, it’s great to hear you have received excellent service from Ann and our Durham sales team. We will be closely monitoring the transaction for you through to completion
5/5
GoogleThe team at JW Wood is great and have helped me through my house search during the last year. I finally had an offer on a house accepted and I am really looking forward to completing! …
Dear S J, many thanks indeed for your kind words regarding the excellent service you have received from our Durham sales team. We hope you are happy in your new home
5/5
GoogleI have had a great experience with Ann from JW Wood, she understood my positioning, timelines, flexibility for me as the buyer to which I believe helped secured the property. She has been very transparent with communication and updated me throughout. Great efficient service.
Dear Ross, many thanks for providing an excellent 5* review. Your comments are much appreciated. Ann is an experienced member of our Durham sales team and does take pride in providing excellent levels of service. The transaction will now be handled by our after sales team through to completion
5/5
GoogleThanks to all at J W Woods Durham for an excellent service in helping us to sell our house and my father's flat. All the staff in sales and after sales have been excellent throughout the whole process, from first enquiry right through to …
Dear Julie, it’s great to hear you have received excellent service in the sale of the two properties. We hope both you and your father will be happy in your new homes
5/5
GoogleI can strongly recommend J W Wood who have provided an excellent service throughout the sale of our house. As we have been away from the property during the process it was particularly important to select an agency who could manage things …
Dear Jackie, many thanks for such a fantastic review. We often hear the words “all estate agents are the same” but your kind comments and experience show otherwise. Your words are extremely refreshing
4/5
GoogleAfter some initial issues with my first point of contact at JW Woods (who I believe has now left the company), we completed on the purchase of our family home. Ann and Elaine took over as my points of contact and really pulled it out of the …
Dear Amy, many thanks for taking the time to provide a review. I’m sorry to hear of the initial problem you experienced but of course delighted everything was resolved to your satisfaction. Hope you are very happy in your new home
5/5
GoogleBrilliant service from JW Wood and I could not fault them. Amanda Killops dealt with me from start to finish and she was always very pleasant and approachable. I have never sold a property before and she was always there to answer any …
Dear Carol, many thanks for taking the time to provide a 5* review. Aftersales is an important part of our business and Amanda plays a key role in that department. She will be most encouraged by your kind words
5/5
GoogleAnn Stobbart has been extremely helpful throughout.
5/5
GoogleRating only, no written review.
Thank you for the 5 star review and we hope to work with you again in the future.
5/5
GoogleWas shown around by the lovely Kate Strange. Very welcoming and helpful. Polite and efficient.
Dear Kate, many thanks for taking the time to provide a 5* review. Your comments are much appreciated
5/5
GoogleAll the staff at Woods have been extremely helpful and friendly and Ann has gone above and beyond to help me and make the house buying process as easy as possible. Thanks to all at Woods!
Dear Rosa, many thanks for taking the time to provide an excellent 5* review. Ann is an experienced member of our sales team and will be greatly encouraged by your comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleVIEWING AND OFFER WITHIN 3 DAYS. From the initial valuation through to ‘sold subject to contract, the whole process was very professional, efficient, friendly and speedy. Everyone, I.e. Elaine, Geoff, and Jonathan. Would definitely recommend them.
Dear Karen, great to hear you have received excellent service from our Durham team and thanks for taking the time to provide a 5* review. Your kind comments are very much appreciated. The sale will now be monitored through to completion by our after sales department.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
