Trusted Agent profile
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★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI highly recommend the team at JW Wood, especially Ann who has been professional, helpful and responsive throughout the sale process.
Dear Judith, many thanks for taking the time to provide a 5* review. Ann is a senior member of our Durham sales team and will be encouraged by your kind comments
5/5
GoogleThe value of the local expertise of everyone at JW Wood was underlined during the completion of the sale when Ann Stobbart and Jonathan Wheeler brought their all experience into play.
Dear Timothy. Ann and Jonathan are both very experience members members of our Durham team and were both more than happy to help out in what I know was quite a difficult time. Thanks for taking the time to post your review and kind comments
5/5
GoogleAmanda has been fantastic in pushing through the sale of my property liaising with all parties involved. I’d recommend J W Wood and would use them again.
Dear Amy Many thanks for taking the time to post your review. After sales is an integral part of our business and Amanda plays an important role within that department. She will be encouraged by your kind words
5/5
GoogleCould not fault Amanda and the rest of the team at JWWoods. Always on the ball and made my first house purchase worry-free! Would recommend to everyone in the local area
Dear Anna many thanks for your review. Amanda has only been with us for a few months and is doing a great job so it will be encouraging for her to know you appreciated her service
5/5
GoogleAshley Barnes from JW Wood has been very professional, responsive and quick to negotiate a purchase, she has kindly sent me all the required information to proceed with my solicitor. I would definitely recommend them.
Dear Sharon - many thanks for your 5* review. Ashley will be encouraged by your kind comments
5/5
GoogleWe have just completed the sale on my late parents' house. JW Wood have been very helpful, particularly Ann Stobbart who was our point of contact. Thank you for all your help Ann.
Thank-you for your fantastic review Fiona, Ann is always delighted to help.
5/5
GoogleThey were great. Sold my property with the greatest of ease. Ashley was great during the sale and then after the sale Gill and Amanda were superb. 3verything managed professionally at a reasonable rate. Would highly recommend.
Dear Dan, many thanks for your excellent review. Ashley, Gill, Amanda and all the team will be greatly encouraged by your comments.
5/5
GoogleFantastic service from start to finish with Woods and in particular with Tracey (chester le street office) when the house was up for sale, then with Amanda (durham office) after it sold. I was kept up to date weekly with the progress and …
Thanks for your comments Ash. Both Tracy and Amanda were really pleased to help you through the process. Good luck in your brand new home!
5/5
GoogleWe were recently helped by Ann at the Durham office to make an offer on a new family home. Ann was great. She was really responsive and clear in what she needed from us to submit an offer. She also saved us time by helping signpost us to other services, such as solicitors. Would 100% recommend.
Dear Adam, thank you for taking the time to provide a fantastic 5* review. Ann will be encouraged by your kind comments. Our aftersales team will now assist in seeing the sale through to completion
5/5
GoogleWe purchased our home through JW Wood recently. We were looking from down South, so only able to come up for a short visit. We explained this to Ann and she was amazing in asking the right questions to ain an understanding of what we were …
Dear Victoria - wow what a fantastic review. It just goes to show that not all estate agents are the same most of which simply rely on the Internet. I hope you are happy in your new home and enjoy living in Durham
5/5
GoogleOur total experience with the team at JWWoods has been very professional and the staff are extremely friendly and efficient. They successfully sold our house(subject to contract) within 4 weeks of putting it onto the market. …
Dear Christopher, thanks for your excellent review. Our after sales team will now manage the sale through to completion
5/5
GoogleI instructed JW Wood on a probate sale and dealt with Ashley until the sale was agreed and Samantha thereafter. Due to the distance involved, I never met either of them personally but both provided an excellent service and were good communicators. I appreciated the firm's straightforward and realistic advice on pricing as well.
Dear Laura, many thanks for your excellent review. I know it can be difficult managing a sale from a distance so I’m delighted to hear that everything went to your satisfaction
5/5
GoogleWe have had an excellent experience with JW Wood, with members of the team taking time to talk through what our hopes were with regard to the sale of our family home and to come to a consensus about a valuation. We have been kept informed …
Dear SW, wow what a fantastic review. Many thanks for taking the time to write such amazing comments
5/5
GoogleI highly recommend the team at JW Wood after successfully finding our new property. All my calls and enquiries were dealt with swiftly, in detail and great care was taken to ensure that viewings could take place and on time which was …
Dear Zoe - it is encouraging that you have had excellent service from our Durham sales team in particular Ann. Our after sales team will now take over and progress the sale to a satisfactory completion
5/5
GoogleHelpful, professional, efficient and very responsive are the words which come most readily to mind. From Director to Branch Staff, all were approachable and realistic, and the sale was concluded swiftly.
Dear Jeff, I’m delighted to hear you have been happy with the service received from our Durham sales team and we have managed to agree a sale quickly for you. Our after sales team will now take over and see the transaction to a satisfactory completion
5/5
GoogleExcellent service for the sale of my property through their Durham office. Very efficient, communication was great throughout the process and they also provided lots of useful advice. I'd highly recommend JW Wood.
Dear Henry, delighted to see that as a returning client you have received a 5* service from our Durham sales team
5/5
GoogleJW Woods gave a great personal service from the start on recommendations to getting my property ready to sell to viewings and advice on how to manage a chain sale.
Dear Gary, many thanks for your 5* review and kind comments on the service you have received
5/5
GoogleVery good service from JW Wood, which has been managing most of the properties we have been interested in. Good and efficient work from Ann, Elaine and Liam, who helped us eventually secure the property on which we made an offer.
5/5
GoogleJonathan and Ann managed the entire transaction from end-to-end on the recent sale of our home. The initial interface, photographs and associated literature were excellent. The professionalism, politeness and communication from both …
Dear Christopher, many thanks for providing an excellent 5* review. Your comments are very much appreciated. Our after sales team will now assist in the sale through to completion
5/5
GoogleHelpful and professional from the start. Ann made the process very easy and straight forward.
Dear Alex, Ann is a senior member of our sales team and takes great pride in delivering high levels of service. Many thanks for your kind comments and taking the time to provide a 5* review. It is appreciated
5/5
GoogleAbsolutely first class service from J W Wood - would highly recommend the team - nothing too much trouble and always very professional
Dear Denise - many thanks for taking the time to provide such an excellent 5* review. Our Durham sales team will be encouraged by your kind words. We will now monitor the sale through to completion
5/5
GoogleRating only, no written review.
Thank you for the 5 star review. Truly appreciated!
5/5
GoogleRating only, no written review.
Thanks Holly for leaving us a 5 star review, we are very grateful.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
