Trusted Agent profile
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★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCan’t thank the Team at JWWoods enough from Liam to Anne they have been patient and professional throughout this new experience myself and my brother have had to deal with because of a bereavement within our family. We have been kept …
Dear David, its great to hear you have had excellent service form our sales team especially at such a difficult time. We will now continue to monitor progress with solicitors until completion
1/5
GoogleWe’re all familiar with the general poor quality of many estate agents, particularly in then current strong market where they take buyers for mugs. These people have added a new dimension though - rudeness on an industrial scale …
We are obviously concerned if our customer service wasn’t to a satisfactory level on this occasion as its something that we take great pride in as a company. We are trying to investigate what went wrong and would be grateful if you could … More
5/5
GoogleExcellent support from JW Woods in selling my Mum's house. They went the extra mile to make things easy for us. Professional and courteous at all times along with empathy to understand the situation. Special thanks to Eileen, Amanda and Jonathan
Dear Joan, great to hear that you have received excellent service and support from our sales team. Your kind comments have been passed to the individual concerned
5/5
GoogleWonderful experience with this company, easy and straight forward
Dear Andrew, its really encouraging to hear you have had a wonderful experience with our Durham sales team. The transaction will now be handled by our after sales team through to completion. Many thanks for your 5* review
5/5
GoogleAnn and Ashley were very professional They kept us informed all the way through the process would highly reccomend
Dear Beverley, many thanks for providing a 5* I’m delighted that you have been happy with the service you received from Ann and Ashley
5/5
GoogleQuick and efficient very good service so far
Dear Paula, many thanks for your 5* review. The transaction will continue to be monitored through to completion. I’m delighted you have been happy with our service so far.
5/5
GoogleHelpful and professional from the start. Ann made the process very easy and straight forward.
Dear Alex, Ann is a senior member of our sales team and takes great pride in delivering high levels of service. Many thanks for your kind comments and taking the time to provide a 5* review. It is appreciated
5/5
GoogleAbsolutely fantastic at there job everyone who help me ,very polite
Dear Melanie, it’s great to see you have received fantastic service from our sales team. We will continue to monitor the sale through to completion
5/5
GoogleAbsolutely first class service from J W Wood - would highly recommend the team - nothing too much trouble and always very professional
Dear Denise - many thanks for taking the time to provide such an excellent 5* review. Our Durham sales team will be encouraged by your kind words. We will now monitor the sale through to completion
5/5
GoogleFantastic service from Ann and Elaine at this estate agent's. They were also friendly and helpful, even though our situation was a bit unusual and somewhat difficult. I can't thank them enough for their patience and understanding! Keep up the good work!
Dear AJW - both Ann and Elaine pride themselves on delivering first class service and will be thrilled with your kind comments
5/5
GoogleGreat working with the Team at JW Wood, especially Ann & Kate. They were very efficient and maintained great communication throughout my purchase. I highly recommend them both. Great service
Dear Tj, communication is a key part of our business so of course I am delighted to hear that Ann & Kate have delivered great service for you. The transaction will now be handled by our after sales team through to completion.
5/5
GoogleI have had a great experience with Ann from JW Wood, she understood my positioning, timelines, flexibility for me as the buyer to which I believe helped secured the property. She has been very transparent with communication and updated me throughout. Great efficient service.
Dear Ross, many thanks for providing an excellent 5* review. Your comments are much appreciated. Ann is an experienced member of our Durham sales team and does take pride in providing excellent levels of service. The transaction will now be handled by our after sales team through to completion
5/5
GoogleAnn Stobbart has been extremely helpful throughout.
5/5
GoogleVIEWING AND OFFER WITHIN 3 DAYS. From the initial valuation through to ‘sold subject to contract, the whole process was very professional, efficient, friendly and speedy. Everyone, I.e. Elaine, Geoff, and Jonathan. Would definitely recommend them.
Dear Karen, great to hear you have received excellent service from our Durham team and thanks for taking the time to provide a 5* review. Your kind comments are very much appreciated. The sale will now be monitored through to completion by our after sales department.
5/5
GoogleRating only, no written review.
Thanks for the 5 start review Adam. All the best.
5/5
GoogleI would like to say what a fantastic job Elaine has done in the marketing and successful sale of my property in what has been a very short time. I have been kept fully informed every step of the way and have always found the staff to be very knowledgeable and friendly. Thank you for a fantastic experience.
Dear Lesley, Elaine is a very experienced member of our Durham sales team so I’m delighted to hear you have received excellent service from her. She will be greatly encouraged by your kind comments
5/5
GoogleWe have just completed the sale of our house through JW Wood. The service of the staff was first class, and we compliment the assistance of the staff, especially Ann Stobbart, who worked continually to resolve any problems.
Dear Bernie - Ann is a senior member of our sales team and is always happy to take on a challenge in order to provide excellent service
5/5
GoogleJW woods has been excellent from the start, in providing viewings on the house to keeping in contact while dealing with my purchase. Would highly recommend Ann and the team to any friends for future purchases or sales of properties.
Dear Matthew, it’s great to hear you have received excellent service from Ann and our Durham sales team. We will be closely monitoring the transaction for you through to completion
5/5
GoogleGood communication from all the team. I found the valuation discussion sensible and the final price well pitched. The sales team led by Kate kept us well informed at all stages and there was a good follow up team after the sale was agreed. A very positive experience.
Dear Ellen, many thanks for your excellent 5* review. Its great to hear you have had a positive experience with our Durham sales team
5/5
GoogleThe team at JW Wood is great and have helped me through my house search during the last year. I finally had an offer on a house accepted and I am really looking forward to completing! …
Dear S J, many thanks indeed for your kind words regarding the excellent service you have received from our Durham sales team. We hope you are happy in your new home
5/5
GoogleThanks to all at J W Woods Durham for an excellent service in helping us to sell our house and my father's flat. All the staff in sales and after sales have been excellent throughout the whole process, from first enquiry right through to …
Dear Julie, it’s great to hear you have received excellent service in the sale of the two properties. We hope both you and your father will be happy in your new homes
5/5
GoogleRecently used JW Woods Estate Agents in Durham to sell my property. Their service was absolutely first class. Kate Strange looked after my sale and I couldn't have asked for a better service …
Dear Alan - many thanks for a great 5* review. Kate only joined us in February but she us doing a great job
5/5
GoogleWe are currently buying a property advertised through JW Wood in Durham. Ann has been responsible for a great experience so far with a friendly and professional manner alongside an obvious commitment to ensure that we have the best …
Dear Jon - I am extremely grateful for providing such a comprehensive review. Ann is a senior member of our Durham team and takes great pride in what she does. The transaction will now be handled by our after sales team through to completion
5/5
GoogleWe have just placed an offer to purchase a property through JW Wood estate agents in Durham City. The team in JW Wood office are a great help in the process with documentation,advice and assistance. Ann Stobbart in particular provided …
Dear John- many thanks for providing a very comprehensive review. We do pride ourselves in delivering high level of service so I'm delighted to see we have delivered this for you. The transaction will now be handled by our after sales department through to completion
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
