Trusted Agent profile
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★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAll the staff at Woods have been extremely helpful and friendly and Ann has gone above and beyond to help me and make the house buying process as easy as possible. Thanks to all at Woods!
Dear Rosa, many thanks for taking the time to provide an excellent 5* review. Ann is an experienced member of our sales team and will be greatly encouraged by your comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleWas shown around by the lovely Kate Strange. Very welcoming and helpful. Polite and efficient.
Dear Kate, many thanks for taking the time to provide a 5* review. Your comments are much appreciated
5/5
GoogleRating only, no written review.
Thank you for the 5 star review and we hope to work with you again in the future.
5/5
GoogleProfessional, attentive staff who worked closely with us throughout the sale process getting the property on the market quickly which resulted in an offer following within a few days. Would recommend.
Dear Alexander, first of all thank you for choosing J W Wood to market the property. It’s great to hear you have received excellent service and that you would recommend our services. The transaction will now be handled by our after sales team through to completion
5/5
GoogleExcellent service both in local property search and purchase process. Each member of the team is helpful, knowledgeable and patient from first contact. The guidance we have received has been much appreciated and there will be no hesitation in using J W Wood to sell our property.
Dear Tina, I am delighted to hear you have received excellent service from our Durham sales team Your kind comments are very much appreciated. The transaction will now be handled by our after sales team through to completion
5/5
GoogleThe JW Wood team have been very professional, attentive and have communicated with me on every step of my house sale. I would highly recommend them if you are selling your house as they do what they say and I couldn't have asked for a better service all the way through the process.
Dear Simon, communication is an integral part of our business so of course I’m delighted to receive your comments about our team. The sale will now be handled by our after sales team through to completion
5/5
GoogleSale of our house has just completed yesterday. Thank you so much to Jenny at JW Wood in Durham for the absolutely fantastic service since we accepted the offer back in April. I already left a very positive review of the Chester-le-Street …
Dear Martin, what a fantastic 5* review. After sales is an integral part of our business and not one that is generally understood until it has been experienced so many thanks for your kind words. Jenny only joined is in February but as you say she is doing an excellent job.
5/5
GoogleJW Woods were recommended to me by my daughter. They had sold her house last year within a couple of days of it going on the market. I'm very pleased that I took her advice. My property was sold, subject to …
Dear David, we receive a great deal of recommendations from previous clients so it’s great to hear your sister recommended J W Wood to act for you. Many thanks for taking the time to provide a 5* review. Your comments are most welcome. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJ.W.Wood have been polite, responsive and helpful in helping us to sell our property - highly recommended!
Dear Ivan - many thanks for your 5* review. I'm delighted you have received excellent service from our sales team
5/5
GoogleAshley dealt with the sale of my house. Ashley was fantastic got the job done very professional, nothing was a problem I would definitely recommend JW Woods , great job thank you so much
Dear Wayne, many thanks for your excellent review. I’m delighted you received excellent service from Ashley
5/5
GoogleExcellent service Ann thank you for professionalism
Dear Sue. Many thanks for your review. Ann has many years experience and prides herself on delivering excellent service
5/5
GoogleI’ve found all the staff at JW Wood Durham to be polite, helpful and professional and would certainly recommend them to anyone looking for a good estate agent.
Dear Jan, many thanks for your review, it’s great to hear that you found our service professional and that you would recommend us
5/5
GoogleExcellent service. All stages of the sales process handled professionally and efficiently. Woods regularly kept us up to date with progress. Recommended.
Dear Mike, many thanks for you 5* review, it is very much appreciated. Communication is a key part of out business so I’m delighted to hear you were happy with our service
5/5
GoogleHighly recommended. Ann and her team have been very helpful in the pursuit of our next home. We're really happy with the property we've bought through Woods!
Dear David, many thanks for your 5* review and kind words. Our aftersales team will now take over and help you through the process to a satisfactory completion
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review :)
5/5
GoogleVery helpful and professional
Dear Gregory - many thanks for your 5* review
5/5
GoogleBrilliant service really friendly and reliable highly recommended
Dear Craig, thank you for your 5* review. I’m delighted that you have received brilliant service
5/5
GoogleVery professional service and kept informed at all times by Ashley Barnes
Dear Valerie - your 5* review is most welcome along with your comment about Ashley. Many thanks
5/5
GoogleProfessional, great communication and a personal service. Would highly recommend.
Dear Kate, communication is a key part of our business and its great to see you also received personal service from us
5/5
GoogleAs always Woods are very professional and Ann was always on hand to answer all of our queries.
Dear Lorraine, many thanks for an excellent review. Ann is a senior member of our sales team and I’m delighted you have had great service from her
5/5
GoogleReally excellent service. Friendly and helpful. Always kept me in the loop and contacted me regularly with updates.
Dear Daniel - its great to hear you were delighted with the service you have received from our Durham team. Many thanks for taking the time to write your review it is appreciated
5/5
GoogleElaine and the team were very helpful in finding us a quick sale for a fair price.
Dear Connor - many thanks for your review, your comments are much appreciated
5/5
GoogleWoods have always given me great service . Very professional and keep you up to date every step of the way.
Dear Richard - Many thanks for taking the time to provide an excellent 5* review
5/5
GoogleThank you to Anne and Elaine for all their polite and informative attention we found them to be very professional during our recent purchase of a property on there books .
Dear John. Thank you for your 5* review. Ann and Elaine will be encouraged by your kind words
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
