5/5
GoogleHighly recommended
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL903 reviews · 684 on Google (4.8)48 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL883 reviews · 666 on Google (4.8)50 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ774 reviews · 574 on Google (4.9)37 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA531 reviews · 330 on Google (4.9)24 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH513 reviews · 310 on Google (4.8)26 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ478 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)22 in the last 90 days
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery helpful and friendly at every stage.
Agent replied · 15 June 2024
Dear Michael, many thanks for your 5* review, your comments are welcome. The transaction will now be transferred to our after sales team who will deal with it through to completion
5/5
GoogleQuick and efficient very good service so far
Agent replied · 15 June 2024
Dear Paula, many thanks for your 5* review. The transaction will continue to be monitored through to completion. I’m delighted you have been happy with our service so far.
5/5
GoogleWonderful experience with this company, easy and straight forward
Agent replied · 15 June 2024
Dear Andrew, its really encouraging to hear you have had a wonderful experience with our Durham sales team. The transaction will now be handled by our after sales team through to completion. Many thanks for your 5* review
5/5
GoogleAbsolutely fantastic at there job everyone who help me ,very polite
Agent replied · 15 June 2024
Dear Melanie, it’s great to see you have received fantastic service from our sales team. We will continue to monitor the sale through to completion
5/5
GoogleChester le street branch has lovely helpful staff. Highly recommended.
5/5
GoogleHighly recommend. All queries dealt with quickly and professional. Good honest service.
Agent replied · 15 June 2024
Dear Lisa, many thanks for your 5* review it is much appreciated
5/5
GoogleStaff very helpful and communication was tremendous. Kept me well informed about price and change in market price.
5/5
GoogleAnn and Ashley were very professional They kept us informed all the way through the process would highly reccomend
Agent replied · 15 June 2024
Dear Beverley, many thanks for providing a 5* I’m delighted that you have been happy with the service you received from Ann and Ashley
5/5
GoogleExcellent service from JW Wood. Ann Stobbart was always approachable and quick to answer any queries.
Agent replied · 15 June 2024
Dear Leanne, Ann is a senior member of our sales team in Durham and will be greatly encouraged by your kind comments
5/5
GoogleAbsolutely brilliant service! Constant advice throughout a really fast paced sale. Would definitely use again and thoroughly recommend.
Agent replied · 15 June 2024
Dear Dave, delighted to hear you have received brilliant service from our sales team. I have reviewed your file and not we had four offers on the property. The transaction will now be handled by our after sales team through to a satisfactory completion
5/5
GoogleExcellent experience and service from the whole team at J W Wood. Ann Stobbart in particular kept me fully informed of what was happening and good notice of all viewings
Agent replied · 15 June 2024
Dear Alex, many thanks for providing a 5* review. Ann and our Durham sales team will be encouraged by your kind comments.
5/5
GoogleGreat service throughout the long sale process of our house, with friendly helpful staff (Elaine, Geoff and Ashley). Highly recommended.
Agent replied · 15 June 2024
Dear Jessica, many thanks for you 5* review and kind comments. As you say it was a long process which was due to some legal issues
5/5
GoogleAnn and her team were in regular contact with me whenever there was news to provide - I felt I was being informed and updated throughout the process. All in all a very positive experience!
Agent replied · 15 June 2024
Dear Brian, many thanks for taking the time to write a 5* review. Communication is a key part of our business so I’m delighted you have been happy with our service
5/5
GoogleIt's been lovely working with Ann at the Durham office and she's been patient answering all my queries & organising the various things regarding our sale and purchase. I'd highly recommend going with JW Wood.
5/5
GoogleFantastic service from the Durham team. Always prompt at answering the phone and getting back to you when needed. Excellent service from first contact with Jonathan, to Liam, Elaine, Kate and …
Agent replied · 20 June 2024
Dear Lynne, great to hear you’ve received excellent service from our Durham sales team. Your file will now be handled by our after sales team who will see the matter through to completion
5/5
GoogleThanks to JW Wood Durham team and to Elaine Anderson personally for ideally professional and smooth process of purchasing the property in UK. Not an easy process for person who has minimal local knowledge of how do it but with Elaine support it was really easy,
Agent replied · 15 June 2024
Dear Dmitry, it is most encouraging to hear you have had a great experience with Elaine and our Durham sales team. It is extremely important that we provide everyone with a high level of service. The transaction will now be handled by our after sales team who will also guide you through the process to a satisfactory completion.
5/5
GoogleGreat working with the Team at JW Wood, especially Ann & Kate. They were very efficient and maintained great communication throughout my purchase. I highly recommend them both. Great service
Agent replied · 15 June 2024
Dear Tj, communication is a key part of our business so of course I am delighted to hear that Ann & Kate have delivered great service for you. The transaction will now be handled by our after sales team through to completion.
5/5
GoogleFrom beginning to end Woods staff were extremely professional, and helpful. I would highly recommend them to anyone considering house sale, and given the market conditions currently it was a smooth process. Thank you.
Agent replied · 15 June 2024
Dear Derek, many thanks for your excellent 5* review, your kind comments are very much appreciated
5/5
GoogleJ W Wood have given an excellent service at what is for many a difficult and challenging time. All staff were helpful and efficient but I would like to mention Jonathan and Amanda in particular for their professionalism and helpfulness in …
Agent replied · 15 June 2024
Dear Sheila- thank you so much for taking the time to send an excellent review. Ann and Jonathan are both very experienced members of our Durham team and will be extremely encouraged by your kind comments
5/5
GoogleWe have just completed the sale of our house through JW Wood. The service of the staff was first class, and we compliment the assistance of the staff, especially Ann Stobbart, who worked continually to resolve any problems.
Agent replied · 15 June 2024
Dear Bernie - Ann is a senior member of our sales team and is always happy to take on a challenge in order to provide excellent service
5/5
GoogleCan’t thank the Team at JWWoods enough from Liam to Anne they have been patient and professional throughout this new experience myself and my brother have had to deal with because of a bereavement within our family. We have been kept …
Agent replied · 15 June 2024
Dear David, its great to hear you have had excellent service form our sales team especially at such a difficult time. We will now continue to monitor progress with solicitors until completion
5/5
GoogleFantastic service from Ann and Elaine at this estate agent's. They were also friendly and helpful, even though our situation was a bit unusual and somewhat difficult. I can't thank them enough for their patience and understanding! Keep up the good work!
Agent replied · 15 June 2024
Dear AJW - both Ann and Elaine pride themselves on delivering first class service and will be thrilled with your kind comments
5/5
GoogleKate Strange is absolutely amazing! Being a first time buyer I was really nervous and didn't know what to expect. Kate has made this whole process stress free and smooth. Constant updates and genuinely lovely woman. Thank you so much Kate a really do appreciate everything you have done!
Agent replied · 15 June 2024
Dear Dena, many thanks for you excellent review and kind words. Kate has only been with us since February but is doing some excellent work which is backed up by your comments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
