5/5
Googlevery nice and helpful service. I am surprised how quickly the sale of the house went. very frequent contact. I recommend
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL903 reviews · 684 on Google (4.8)48 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL883 reviews · 666 on Google (4.8)49 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ774 reviews · 574 on Google (4.9)37 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA531 reviews · 330 on Google (4.9)24 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH513 reviews · 310 on Google (4.8)26 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ478 reviews · 259 on Google (4.8)30 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL311 reviews · 111 on Google (5.0)22 in the last 90 days
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSuperb experience. Staff were very professional and helped us through the process of placing and having an offer accepted on a property. Thank you.
Agent replied · 15 June 2024
Thank you for your kind comments, Mr Scarr. We look forward to being able to hand over the keys for your new home.
5/5
GoogleI have had excellent service from Sandrine and her team at JW Wood Estate Agents and I highly recommend them
Agent replied · 15 June 2024
What a lovely review, Sandrine and the team are delighted to hear your kind words. We look forward to dealing with you through to completion. Thank you.
5/5
GoogleA very positive experience. I was kept informed throughout. Hannah Howland, Property Consultant was most efficient and gave an excellent service.
Agent replied · 15 June 2024
Thank you for taking time to leave a review, Mrs Craggs. We have a really committed team at Darlington office and will make sure they, especially Hannah, hear of your kind words.
5/5
GoogleSandrine has been great at liasing with the vendor and responding to our requests quickly. Really helpful as first time buyers.
Agent replied · 15 June 2024
Thank you for the 5 star review. Much appreciated.
5/5
GoogleSandrine and the team have been very professional from the start. Its been a pleasure to work with them during my purchase. keep up the good work
Agent replied · 15 June 2024
Thank you for taking the time to write such a complimentary review Mr Atkinson. Our Darlington team, especially Sandrine, really appreciate your kind words. We hope the legal process goes through quickly for you and we look forward to handing you the keys to your new home.
5/5
GoogleHannah Howland looked after us in a very professional manner, clear, efficient and very helpful. We are most impressed with the service we received.
Agent replied · 15 June 2024
Many thanks for taking the time to leave such a kind review, Mr Million. We love hearing feedback like this, it really does mean so much to us, thank you.
5/5
GoogleExcellent Service. Very friendly and professional. Nothing was too much trouble. Extremely satisfied. Dealt with Sandrine and Hannah. Also viewer Julie. Many thanks to you all.
Agent replied · 15 June 2024
Thank you for taking the time to write such a complimentary review, Ms Bows. Our Darlington team really appreciate your kind words. We hope the purchase goes through quickly for you and look forward to handing you the keys to your new home in the New Year!
5/5
GoogleJW Wood and their team have been very helpful and patient with my case which proved not straightforward with a couple of twists and turns. They stuck with me till finally getting the right result. Many thanks are due.
Agent replied · 15 June 2024
Thank you for taking the time to write a review Mr Sinderson, our Darlington team really appreciate your kind words. We hope the legal process goes through quickly for you and look forward to handing you the keys to your new home.
5/5
GoogleOn each occasion we dealt with a Hannah Howland who could not have been more helpful. Her manner reflected well upon the firm with swift responses to all queries. We hope the rest of the buying process goes as well
Agent replied · 15 June 2024
Many thanks for your review Mr Bishop, we are delighted to hear that you were impressed with the customer service you received from Hannah. She is a relatively new member of our Darlington office staff having never worked in estate agency … More
5/5
GoogleWe received excellent customer service from J W Wood estate agents. Especially Hannah Howland who has been delightful and efficient.
Agent replied · 15 June 2024
Mrs Bickle, thank you very much for taking the time to write such a complementary review, with special mention for Hannah. She is our newest member and she is proving to be an absolute star! We will make sure she sees your very kind words.
5/5
GoogleHousing market beginning to be a bit sticky because of economic events in the country, but the staff at JW Wood were calm, knowledgeable and reassuring. Special mention for Hannah who sat down with us in the office and gave relevant up to date information around the property climate locally.
Agent replied · 15 June 2024
Thank you for your kind review. Many of our staff have years of experience in all types of property market, and we are always happy to chat and provide up-to-date information.
5/5
GoogleJW Wood have been great to deal with on my recent house purchase. They have kept me informed throughout and Hannah has been great to deal with.
Agent replied · 15 June 2024
Many thanks for your review, Mr Gibson, we will make sure Hannah sees your comments.
5/5
GoogleI would like to take the opportunity to say thank you to jw Woods for the help given in selling the house.THANKS TO Gary for the valuation and a great big thanks to Hannah for her care and dedication she is a real asset to the Darlington office. Hannah kept me in touch every step of the way. Thank you.
Agent replied · 15 June 2024
We are delighted that you were happy with our services and we are very grateful to you for taking the time to leave the Darlington team such a lovely review. Many thanks.
5/5
GoogleA great experience all round! Hannah Howland was my point of contact during the buying of the property, she was very helpful and kept me up to date every step of the way. Would highly recommend to others!
Agent replied · 15 June 2024
Thank you for taking the time to write such a kind review Mr Nelson, our Darlington team (especially Hannah!) really appreciate your comments. We hope the legal process goes through quickly for you and look forward to handing you the keys to your new home.
5/5
GoogleProfessional and courteous service from initial market appraisal by Gary, and through the whole sales process with Hannah . We have been kept updated at every stage along the way.Professional contacts recommended for related services such as for EPC and Conveyancing have picked up seamlessly and liaised directly with our sales advisor.
Agent replied · 15 June 2024
Thank you for taking the time to leave a review, Mr Harvey. We have passed your comments on to Gary and Hannah and they were really happy to receive a 5 star review.
5/5
GoogleVery impressed with the efficiency and professionalism of all involved in the sale process so far. I have been kept up to date regularly and feel very well informed. Gary and Hannah have been heavily involved and have offered excellent advice and support. Thank you.
Agent replied · 15 June 2024
Thank you for taking the time to write us a review, we really appreciate it and Gary and the team will be delighted to hear your kind words.
5/5
GoogleOur first buy from JW Wood, was the smoothest so far in comparison to other agents. Hannah Howland made the experience especially smooth sailing and really helpful, she was always in touch and on the ball. I true asset to the team!
Agent replied · 15 June 2024
What a lovely review, Hannah is delighted to hear your kind words. We look forward to dealing with you through to completion. Thank you.
5/5
GoogleJW Woods have been a pleasure to deal with over a property purchase. Professional, efficient and friendly service from Hannah and Julie have been plentiful throughout the process. I wouldn't hesitate to recommend this estate agents to friend and family
Agent replied · 15 June 2024
Thank you for taking the time to leave a review for our Darlington office. The team were delighted to read your comments.
5/5
GoogleJW Wood sales team have been very professional and attentive during my recent property purchase. Sandrine, Julie and Hannah have been great to deal with and made arrangements of viewing, negotiating and closing the sale a pleasure. Great service from a great team!
Agent replied · 15 June 2024
Thank you for taking the time to write a review Mr Bagnall, our Darlington team really appreciate your kind words. We hope the legal process goes through quickly for you and look forward to handing you the keys to your new home.
5/5
GoogleSuch a fast, efficient and easy service provided by JW Wood. Would highly recommend for everyone looking to sell and buy a property.
Agent replied · 24 March 2026
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
5/5
GoogleCharlotte made the moving process so straightforward and she was very empathic towards my situation, I had to move out of the property due to splitting with my ex-partner, but considering I didn't have alot of hassle moving due to Charlotte's help and recommendation to what she thought would be suitable to me helped alot.
Agent replied · 15 June 2024
Thank you so much for your 5-star review. We will share your kind words with Charlotte to let her know to keep up the amazing work, she is a valued member of our team.
5/5
GoogleWe are in the early stages of selling our property but would like to thank Hannah who has been very helpful keeping us up to date with the process so far.
Agent replied · 15 June 2024
Thank you so much Mr Woodward, your kind words are very much appreciated. We look forward to working with you to ensure your property sale is as smooth as possible.
5/5
GoogleVery professional service in all areas, I was given so much help and reassurance by Charlotte who went above and beyond and was a great help from start to finish would highly recommend this company for anyone seeking rental properties or buying or selling, genuine and professional experience
Agent replied · 15 June 2024
Thank you Esther for such an amazing review and giving us your feedback on how we are doing. We're so glad that customers like you are having a great experience and that you will spread the word about us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
