Trusted Agent profile
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★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAfter seeking quotes from three estate agents we decided on Woods because we had used them before but we were also impressed by their sensible market strategy and strategic planning to selling our home. Once on the market the Team were …
Thank you for your kind review Jane, best wishes.
5/5
GoogleRating only, no written review.
Thank you for the 5 star review. Much appreciated.
5/5
GoogleLovely people, professional and friendly service. Tracy in particular is very helpful, thanks!
Thanks for your kind review Jen. Tracy was delighted with your comments.
5/5
GoogleAmazing Service From JW WOOD A Special Thank You to Chloe A Real Star Performer ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleVery very helpful. Cannot do enough for us. Guiding us through selling buying and everything in-between.
Thank you very much Helen. I’m delighted the team have made such a good impression so quickly in the sales process.
5/5
GoogleManaged to sell my flat in 3 days. Very impressed overall.
5/5
GoogleWhat a great Company. Speedy replies, accommodating for multiple views. Lovely staff.
Thanks for the great review Cameron. Welcome to Chester le Street and we look forward to getting you moved in as soon as we can.
5/5
GoogleReally smooth and easy process so far - have been dealing with Jill who was very informative and helpful throughout!
Thank you Harriet. Jill appreciates your comments.
5/5
GoogleWe have always used j w wood as they offer friendly and professional advice and offer excellent service, from first point of contact they are helpful, polite ,very caring and try their very best for you which is why we highly recommend them and wouldn’t waste time using another agent .
That’s a great review Joanne. Repeat business and recommendations are the best compliments we can hope for so thank you for your kind comments.
5/5
GoogleWe are buying a propery through JWW, and Tracy has been an absolute star. We have contacted her several times and she is always happy to help.
Thanks for your review Mark. Tracy has been with J W Wood for many years and takes great personal pride in helping our clients at every opportunity.
5/5
GoogleBrilliant and exceptionally fast with no issues I would definately recommend these as we had dealt with other estate agents who previously took 6weeks to get done what Chloe Rodgerson had done within a day of purchasing a propperty. I Would 100% choose to deal with this estate agents over any other.
5/5
GoogleJW Wood have provided a fantastic service when I sold my home. A normally 'stressful' time has been made so much easier thanks to the amazing support from Tracy, Chloe and Adrian. Thank you guys!
It’s been great working with you Conner. All the best for your new adventure in Australia!
5/5
GoogleI have just purchased a home through Jw wood and I must say they are so helpful, Tracy B handled the negotiations brilliantly, and I was over the moon with how quickly she returned my calls and kept me updated with the processes I would definitely recommend JW wood to anyone.
Thanks for the positive feedback Kate and the kind recommendation. Tracy is vastly experienced and negotiating a purchase is definitely one of the most rewarding parts of the job! We look forward to helping you all the way through the process.
5/5
GoogleI've had a brilliant experience dealing with Tracy Bowen and the team! Tracy has supported me every step of the way and has been on hand to answer all of my questions. The process has been really smooth and I couldn't have asked for better service! Thank you.
5/5
GoogleThe level of care and customer service was second to none. Tracy looked after us completely from initial telephone call right through to making an offer on our dream home and beyond. Adrian was great too, at showing us around the property and answering all of our questions. Would highly recommend!
Thank you so much Suzanne. You have bought a great property which I’m sure you will turn into a fantastic home. Adrian and Tracy really appreciate your comments and wish you all the best.
5/5
GoogleWas a pleasure dealing with JW Wood in the purchase of a property for my Mother in Law. In particular, special thanks to Tracy, who kept us fully informed throughout and in a very timely manner. We highly recommend them. Many thanks.
5/5
GoogleGreat service from Tracy - she was very professional and knowledgeable and gave great, friendly advice
Hi Philippa - thank you for your review and kind words about Tracy.
5/5
GoogleRating only, no written review.
Thank you for the 5* review Sean - much appreciated.
5/5
GoogleFirst class service from the Chester le Street team.
Thanks for the 5 star review. It was a pleasure working with you.
5/5
GoogleHelpful every step of the way, can't fault them.
Dear Matt, thank you for your kind words and a wonderful 5* review
4/5
GoogleThank you to Tracy for her efficient and polite service
Thank you for taking the time to leave a review. We hope to work with you again.
5/5
GoogleJust started the buying process, good communication and very friendly
We're here to help every step of the way. Any problems please let us know.
5/5
GoogleThe staff were very friendly and helpful. Whenever I needed to call there was always someone in to help answer any questions I had.
Dear Louise, thank you for your 5* review, it is very appreciated.
5/5
GoogleThank you to chloe and the team sale in two weeks so pleased
Hi Linda - many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
