Trusted Agent profile
Verified
★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI dealt with Denise from JW Woods and found the service extremely efficient and professional. Denise always responded quickly to my queries and the offer process was smooth and hassle free.
Thanks for your review Kim, its much appreciated, we hope you purchase with us goes well.
5/5
GoogleLovely staff kept us informed and great advice. David who came to value the property was the nicest estate agent I have ever met and everyone in the office I dealt with were lovely. Definately recommend
Thank-you for the review Emma, our friendly team is always happy to help.
5/5
GoogleOlivia and the Consett team are truly not only extremely competent at the work they do but a joy to deal with. Thank you for your hard work and support. Much appreciated. Anastasia
Thank-you for your kind review Anastasia, much appreciated.
5/5
GoogleAs a buyer of a new property, JW Wood Consett has been professional and speedy in all matters, which has been very appreciated. Hoping now that conveyancing goes smoothly!
Thanks for your kind review Bruce, its very much appreciated.
5/5
GoogleJW Wood - Consett Outstanding service selling my home. The staff extremely helpful, efficient & organised throughout the selling process. I would highly recommend JW Woods. Thankyou
Thank-you for your kind comments and 5* review Sandra, much appreciated and we hope your sale completes quickly.
5/5
GoogleThe team at JW Wood in dealing with the sale of our home and liaising with Estate Agents and solicitors in the chain. Particular thanks to Adele and Jenny. Would not hesitate to use again and would highly recommend.
Thank-you for your 5* review Matt, we’re delighted your sale has now completed, the team are always happy to help
5/5
GoogleJW Woods David and Denise have been so helpful as we progress through the purchase of our dream home. Great communication and service. Much appreciated
Thank-you for your 5* review and kind comments, we hope the purchase of the bungalow goes smoothly for you
5/5
GoogleVery happy with the service provided by Clare and her team at JW Wood in Consett on the recent property sale. A smooth process from getting the property on the market through to completion. Much appreciated!
Thanks for the 5* review Simon, we hope progress your sale quickly.
5/5
GoogleFirst time using JW Woods and Olivia helped with viewings and even helped managing to book last minute viewing on a property. Communication has been brilliant throughout the process too would highly recommend.
Thanks for your 5* review Vicky, delighted you are happy with our service
5/5
GoogleGill in aftersales made the whole process easier. Helped keep things on track and we even completed earlier than originally advised. It was so helpful to have the aftersales service, particularly with the knowledge of the process, filling in the gaps and clarifying when there were communication issues with the solicitors.
Thanks for your nice words Emma, our sales team in Consett and our aftersales are delighted you are happy with our service.
5/5
GoogleThe Consett Team have been a pleasure and are extremely professional and helpful. I sold my house through JW Wood and from viewing to sold/ proceeding they were just fab. Highly recommended.
Thanks for your very kind review Michael and Caroline, its much appreciated.
5/5
GoogleAbsolutely outstanding service from JW Woods Consett branch. Professional and caring staff who go above and beyond every step of the way. Clare & Tracy pulled out all the stops in marketing and selling our property. I have sold previously with them and wouldn’t go anywhere else I’ve also recommended to many friends.
Thanks for the 5* review Hilary, the recommendations are appreciated too.
5/5
GoogleThanks JWW Consett for making it super easy to get sorted with viewing and putting in a offer on a new home. Olivia made it very clear and easy. She also got back to us quickly with any questions we had so was really helpful at all times. Thank you again!
Thanks for the 5* review Lauren, we hope your purchase goes through quickly.
5/5
GoogleAdele and the Team at JW Wood Estate Agents were impeccable at speed of assistance throughout the initial sales process. Very professional, perfect communication to keep me up to date, feedback on potential buyers and assisting with negotiations. This is the level of professionalism all estate agents should be trying to attain.
Thank you for your kind comments Simon, it is much appreciated.
5/5
GoogleHuge thanks to all the staff at the Consett office especially Claire for her advice and guidance in both the selling and buying procedure. As newcomers to the property market the information given was well received and has helped us to accept an offer on our property, and having our offer accepted on our prospective property.
Thank-you for the 5* review John, its very much appreciated.
5/5
GoogleUsed JWW for a number of viewings and we're always pleasant to deal with. Olivia was quick to respond to ensure offers were quickly received and understood by the vendor and when we had an offer accepted she was quick in undertaking due diligence checks and producing the required paperwork for our solicitors.
Thanks for the 5* review David, Olivia and the team are always happy to help.
5/5
GoogleGood experience. Would recommend 🙂 …
Thanks for the 5* review, we’re very grateful.
5/5
GoogleThroughout my experience searching for my first home and progressing through the buying process the team at JW Wood were helpful, responsive and proactive. I highly recommend and send my thanks especially to Amanda and Olivia!
Thank-you for the 5* review Lucy, very much appreciated, Amanda, Olivia and the team are always happy to help.
5/5
GoogleClare has been a great support to us in making the right decisions about selling our house.
Thanks for the 5* review Zoe, Clare and the team are always happy to help and we hope your sale progresses quickly.
5/5
GoogleRating only, no written review.
Many thanks for the five star review. Wishing you all the best.
5/5
GoogleRating only, no written review.
Thanks for the 5* review Daniel, its much appreciated.
5/5
GoogleVery good service. Very quick to respond to emails and questions highly professional. Thanks.
Thanks for the 5* review Adam, its much appreciated
5/5
GoogleOlivia has been very attentive, quick in responding and very professional. Would recommend
Thanks for the 5* review, we’re very grateful.
5/5
GoogleVery knowledgeable and pleasant team, the sale was very quick.
Thank you so much for your kind words! Its much appreciated
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
