Trusted Agent profile
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★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat experience and staff were very friendly. We worked with Gillian Anderson and nothing was a problem, she was always there to offer her support and help. Gillian understood the urgency of the sale and helped us to push the sale through quickly. Would highly recommend Gillian and her team.
Hi Joanne Thank you so much for your wonderful kind words, I have passed these to Gill. … More
5/5
GoogleJW Wood estate agents were great. From start to finish. Everyone was really helpful and friendly. However, the solicitors they work along side and advise to you , I would not recommend. Find your own. But JW Wood are brilliant. I’d definitely use them again
Hi Tamsin, Thank you for your kind words. It’s much appreciated
5/5
GoogleMartin and staff involved with our sale were excellent. Barbara especially stood out because she (from the first phone call) cared about what we needed in a buyer and if it wasn’t for her this sale would never have happened. Highly recommended.
Hi Andrew. Thank you so much for your kind words! It really is appreciated!
5/5
GoogleBarbara, Elizabeth, Martyn and the team have been fantastic. Our house is now under offer and hopefully progressing to a smooth completion. The team have a great knowledge of the outlying villages and local area, we would highly recommend them particularly for the more rural sale.
Hi Paul, Thank you so much for such a great review! It’s muchly appreciated
5/5
GoogleStaff professional and kept us fully informed. Easy to arrange viewings through Clare who has made a stressful process more manageable.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleFrom day one, I knew I had made the right choice in selling my property with Woods, all the way through, the team has been fantastic.
Thank you for the 5* review and glowing review
5/5
GoogleI would like to thank jenny @the durham branch she went above and beyond keeping me updated with everything nothing was a bothrr for her thank you so much you really deserve a massive gold star keep up your good kind friendly nature xxxx
A lovely review, thank you so much for taking the time to leave feedback for Jenny. We know she will have been delighted to read your comments and have no doubt it will motivate her even more in providing a friendly and professional service. All the best.
5/5
GoogleRating only, no written review.
Hi Joseph, many thanks for the 5 star review - we are delighted you were happy with our service.
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review, our team will be delighted.
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review. We are delighted that you were happy with our service.
5/5
GoogleRating only, no written review.
Really appreciate the 5 star review. Thank you from our Consett office.
5/5
GoogleRating only, no written review.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleExcellent service with regular reporting on progress
Thanks for the 5* review Martin, much appreciated
5/5
GoogleA very complicated sale but JWW did what they could to keep on track.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleProfessional and friendly agents with good knowledge of the local area and housing market
Thanks for the 5* review Catherine, its very much appreciated from one of our clients of many years.
5/5
GoogleJ W Wood are friendly ,prompt to answer phone , professional and very helpful , we would recommend them
Thank you
5/5
GoogleVery friendly and knowledgeable staff. Kept me informed from start to finish. Couldn’t ask for anything more really! Thank you
Thanks for the 5* review Donna, we hope the sale of your mother’s property goes through quickly
5/5
GoogleOlivia was super helpful, she was friendly and responded very quickly.
Thanks very much for the review Lydia, very much appreciated.
5/5
GoogleWould definitely recommend, very helpful and very prompt in replying, exactly what you need when you are dealing with the stresses of purchasing a property.
Thank-you for the great review Nicola, we hope your purchase goes through quickly.
5/5
GoogleVery efficient agents, we accepted an offer on our property in under three weeks
Thanks for the 5* review Tim, we’re pleased you’re happy with our service.
5/5
GoogleDealt with Adele who was very friendly and efficient in all our encounters and was a great source of advice and information.
Thanks for the review Dave, we’re always happy to help.
5/5
GoogleI can honestly say that the staff could not have been more obliging. It was a pleasure to do business with them, and particularly with Claire Richardson. Very many thanks.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleAs first time buyer , was very unsure if process but Clare has been so helpful and knowledgeable that is has made the process very easy and stress free
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleI have never had to buy a house alone before, the staff at Consett agents were very helpful and guided me through the process with ease, I have been kept informed throughout and would not hesitate to recommend them to anyone buying property in the future
Thank-you for the 5* review Wendy, The team are always happy to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
