Trusted Agent profile
Verified
★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent customer service from staff. All of the staff went out of their way to make the process as easy as possible and offered excellent advice and support. Thank you so much Olivia
Thank-you for your 5* review Heather, Olivia and the team are always happy to help. We hope you sale goes through quickly.
5/5
GoogleAll the staff were great. The sale went smoothly and we were kept up to date with everything going on. Thanks everyone!
Thank you for your 5* review, our Consett team will be encouraged by your comments.
5/5
GoogleThey are very welcoming and helpful; really making first time buyers feel at ease!
Thanks for the 5* review Ashleigh, our team are always happy to help.
5/5
GoogleI’d definitely recommend JW Wood to sell your house. They were very helpful with documents from the solicitors and they couldn’t do enough for you.
Hi Linda - many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
5/5
GoogleAmazing experience with Woods. Kept constantly in the loop throughout the process. Knowledgeable and helpful staff particularly Rose and Clare. Will use again
Thanks for the 5* review Martin its very much appreciated
5/5
GoogleOlivia was great in helping sell my house. Was in constant contact and couldn't have asked for better communication and help.
Thanks for the 5* review Craig, we hope your sale progresses smoothly.
5/5
GoogleJW Wood (Consett) staff have been very professional, helpful and friendly. I have no hesitation recommending them to anyone looking to buy or sell a property in the area.
Thanks for your 5* review Kevin, we hope your purchase with us goes smoothly.
5/5
GoogleEarly days In our home sale experience, however from Initial contact , appraisal , and keeping us updated all staff very helpful and friendly. Start to finish In a week. Cheers.
Thanks for the 5* review Neil, we hope your sale progresses smoothly
5/5
GoogleWould highly recommend the Consett/Durham branches of JWW. Great communication (keeping you well informed at every step of the way) and everyone I've dealt with has been lovely, and a specisl mention for Denise & Gill who have been so helpful on both sale and purchase. No complaints whatsoever. Thank you
Thank-you Lesley for your kind comments and 5* review, its much appreciated.
5/5
GoogleI have recently just purchased a property through JW Woods and they have been amazing so far. I have personally dealt with Oliva who has been great with communication and dealt with everything so smoothly! Thanks
Thank-you for your 5* review Jennifer, it is very much appreciated.
5/5
GoogleProbably the best estate agents in the world.. couldn't recommend this company highly enough. So helpful, excellent communication. Perfect valuation and sold out home without any issues. Thank you all so much
Hi many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
5/5
GoogleVery efficient quick sale. Service from Clare is second to none. Very helpful and knowledgeable with any questions we've had. I feel confident that this will continue throughout our sale journey.
Thanks for the 5* review Gill, Clare and the team are always happy to help.
5/5
GoogleI dealt with Tracy, Olivia and Rose, each served different roles during the process. All were very efficient, most importantly I achieved a quick sale at a reasonable price. I would indeed highly recommend them.
Thanks for your 5* review Mark, we’re delighted you are happy with our service.
5/5
GoogleThis is the second time I have used this Estate Agents and the main reason is they are absolutely professional, helpful, knowledgeable and very easy to do business with. They keep you informed all the way through and are keen to help to take away your worries and to answer any questions you may have. I cannot recommend them enough.
Thanks for the great review Kathleen, and for choosing us as your agent for a second time! It is very much appreciated.
5/5
GoogleAll nicely and professionally done with this agency - thanks to Amanda Dowson. Will use them again if something good comes up!
5/5
Googleviewed a few properties with this agency, their service is the best. highly recommended.
Dear Meihua - many thanks for your review. It is much appreciated
5/5
GoogleExcellent service fro JW Wood. Amanda jept me in mind for a property in an area i wanted to buy and kept me informed consistently. Highly recommended
Hi Jo Thank you for your lovely review! Kind regards
5/5
GoogleRating only, no written review.
Thank you for the 5 star review and we hope to work with you again in the future.
5/5
GoogleAppointments to view the house were always made to fit around us and at very last minute which has been very accommodating. Sarah is lovely and has been a great help when showing us round ☺️
Thanks for the 5* review, we’re very grateful.
5/5
GoogleBrilliant from start to finish! Did not think buying a house could go so smoothly! They were professional, friendly and very helpful, having access to independent mortgage advisors and solicitors to enable buying for the first time to be less daunting and actually nice experience! Would highly recommend!
Hi Libby Thank you so much for such a great review, it’s hugely appreciated!! Kind regards
5/5
GoogleClare has been a great support to us in making the right decisions about selling our house.
Thanks for the 5* review Zoe, Clare and the team are always happy to help and we hope your sale progresses quickly.
5/5
GoogleFrom day one, I knew I had made the right choice in selling my property with Woods, all the way through, the team has been fantastic.
Thank you for the 5* review and glowing review
5/5
GoogleVery professional and communication was excellent. Always there to help and offer guidance. Clare in Consett was replying to my emails and following the process even during her week off. I had a fantastic experience with JW Wood so far. Big thank you!
Thank-you for your 5* review and kind words, much appreciated.
5/5
GoogleThroughout my experience searching for my first home and progressing through the buying process the team at JW Wood were helpful, responsive and proactive. I highly recommend and send my thanks especially to Amanda and Olivia!
Thank-you for the 5* review Lucy, very much appreciated, Amanda, Olivia and the team are always happy to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
