5/5
GoogleVery efficient so far, excellent service from Chloe in the Chester-Le-Steet branch. Thank You
Agent replied · 15 June 2024
We are delighted you are happy with our service. We are always here if you need any additional help.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL903 reviews · 684 on Google (4.8)48 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL883 reviews · 666 on Google (4.8)49 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ774 reviews · 574 on Google (4.9)37 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA531 reviews · 330 on Google (4.9)24 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH513 reviews · 310 on Google (4.8)26 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ478 reviews · 259 on Google (4.8)30 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL311 reviews · 111 on Google (5.0)22 in the last 90 days
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFound our home through this estate agents. Lovely girls in office. Especially Jill and Chloe. Thank you.
Agent replied · 15 June 2024
Hi Deborah, thank you for your review. We will make sure Jill and Chloe see your comments.
5/5
GoogleTracy Bowen and her team at woods made everything very simple for us to purchase our property can't thank them enough
5/5
GoogleFantastic communication from our 1st contact regarding the property sale to bid being accepted. Tracy has been great and really helpful. Thank You Shaun & Gemma
5/5
GoogleEarly days in the process, with a fair way to go to completion, but so far a big thumbs up for Chloe and her team. Professional, courteous but with a friendly demeanor. Also a high street presence, a must for me who loathes 'talking' to robots on line.
Agent replied · 15 June 2024
We love the review thank you! Special thanks from Chloe for the 5 stars.
5/5
GoogleChloe and the team were exceptionally helpful and polite. Would certainly recommend Woods to prospective sellers/buyers
Agent replied · 15 June 2024
Thanks for the 5* review, we’re very grateful.
5/5
GoogleWe've been dealing with Tracy whilst negotiating the purchase on a property. And she's been quite frankly amazing. Thank you so much for all of your help - putting in extra work for us over the Christmas and New Year period. THANK YOU!
Agent replied · 15 June 2024
Thank you for your kind words and glowing 5* review.
5/5
GoogleMy experience with JWW wood has been great so far. The team really have good communication skills and have kept in touch with us throughout our offer. We have used the Stanley branch and Vicky and Louise have been really helpful.
Agent replied · 25 October 2024
Thanks for your 5* review Chloe, we hope your purchase goes through quickly
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 29 August 2024
Dear Daphne - thank you for taking the time to leave us a 5*review
5/5
GoogleFantastic service from start to finish!
Agent replied · 29 August 2024
Dear Mandy, I’m delighted to see you have received fantastic service from us and I’d like to thanks you for providing a 5* review. It is much appreciated
5/5
GoogleCustomer service experienced is friendly and efficient
5/5
GoogleEfficient, courteous and very easy to deal with. I would highly recommend.
5/5
GoogleAmazing service, so quick and they helped me understand the process too. I wish I could rate them more !
Agent replied · 29 August 2024
Dear Zoe, many thanks for your 5* review your comments are much appreciated especially the one where you wished you could rate us higher.
5/5
GoogleExcellent service by this company. Do not have second thoughts about using them. Thorough and reasonably priced.
5/5
GoogleUsed to Survey property. Very courteous, efficient and friendly. Survey completed at agreed time and RICS report delivered very quickly afterwards. I had a query which was answered within the day. Would use again!
Agent replied · 29 August 2024
Thanks for the 5* review, we’re very grateful.
5/5
GoogleStellar service, from booking the survey to receiving it. Claire at JW Wood was fantastic giving excellent service, clear advice and really fast and efficient with correspondence. My survey was done at midday and it was sent to me at 3pm the same day! Amazing. :)
Agent replied · 29 August 2024
Hi Kevin - many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
5/5
TrustpilotHouse Sale 2023
I found the staff at JW Wood very professional, understanding and helpful, if the member of staff wasn't available to speak to there was always a call back the same day. They were informative with updates and kept us in the loop and would always ensure viewings at the premises would go ahead if we couldn't make them personally.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Many thanks for the 5 star review. We look forward to working with you again in the future.
5/5
GoogleVery professional service.
Agent replied · 15 June 2024
Thank you for taking the time to give us a review and five star rating, Mr Wardle, it is greatly appreciated.
5/5
GoogleGreat staff and very professional.
5/5
GoogleI am really happy to say that your service, attitude and communication was excellent, I will recomend you and your team to my friends and family,
Agent replied · 15 June 2024
We are delighted to hear that you will be recommending us to your friends and family, that is the highest compliment we can receive. We do strive to provide a quality service to all our clients and really appreciate you taking the time to leave such a kind review.
5/5
GoogleMany thanks for an excellent service. Very friendly team especially Sue, Sandrine & Hannah.
Agent replied · 15 June 2024
Ms Weir, thank you for your taking the time to leave a review, especially one like this! I will make sure the Darlington team hear of your kind words. We do try our best at all stages of the process and it makes us proud when those efforts are recognised.
5/5
GoogleWe found the staff to be friendly, helpful and well informed. They communicated with us throughout the process and answered any queries we had.
Agent replied · 15 June 2024
We are delighted that you found our Darlington team to be so, we do strive to provide a quality service to our clients. Many thanks for taking the time to leave a review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
