Trusted Agent profile
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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent customer service from start to finish. House was decribed lovely and lovely pictures on the website. Viewings always emailed and then messages to remind you, and kept in the loop from start to finish.
Thanks so much for the fantastic review Rebecca, we really appreciate it. We're delighted to hear you had great service from our Darlington team.
5/5
GoogleVery friendly staff. Nothing was to much trouble. Went out of their way to help with any concerns I had. Kept me informed every step of the way. They also got the best price for my house. I would recommend them to anybody. 10 out of 10 for experience.
Thank you so much for your kind words! Its much appreciated
5/5
GoogleFrom the moment we approached JWW to sell our house to its completion we were dealt with courtesy and professionalism by the team.We were kept upto date all through the process and couldnt be happier with the service.A big thankyou toSue,Sandrine and Gary.Would definitely recommend JWW.
We're delighted that you were so pleased with the service you received from the Darlington team, Mr Horvath. Thank you for taking the time to leave a 5 star rating and such a lovely review. It was a pleasure to look after your sale.
5/5
GoogleAbsolutely exceptional service. Really flexible and responded to my needs immediately. Friendly and accommodating, Gary, Sue, Sandrine, and all of the support staff. Couldn't recommend highly enough. Thank you for making everything so easy for me.
Thank you so much for your kind words! Its much appreciated
5/5
GoogleI would have no hesitation in recommending JW Wood, Darlington. I was motivated to secure a particular property. Hannah has been fantastic to deal with, reliable, efficient and when she says she will do something, she does it. Darlington is a very competitive area for estate agents and JW Wood are a real stand out player for me.
Thank you Helen for such an amazing review and giving us your feedback on how we are doing. We're so glad that customers like you are having a great experience and that you will spread the word about us. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleDuring the sale of our property we had dealings with both the manager Gary and Sue and Sandrine from the sales staff. I have to say every conversation I had was done in a friendly and professional manner, no problem was too much for them to deal with. I totally recommend them. Thanks guys!!
What a lovely review! Thank you very much, Brian.
5/5
GoogleI found the sales team helpful and polite. Hannah Howland is calm, reassuring and knowledgeable. Dealing with Hannah has been easy, she has a kind and friendly manner and very professional. I believe her prompt responses made the difference to me as a client. Thank you to Hannah and the team for your support during this process.
We are delighted that you were so pleased with the service you received from Hannah and the Darlington team, Mrs Poinen. Thank you for taking the time to leave a 5 star review.
5/5
GoogleI recommend everyone who is going to purchase house contact JW Wood Estate Agents as a best Estate Agents in Darlington. Staff very friendly and polite. They reply email quickly. They make your house purchase journey pleasant . Thanks for your help Sandrine.
The Darlington team will be delighted to read your kind words, Parisa. All the team pride themselves on giving an excellent service, yet in a friendly and approachable manner.
5/5
GoogleI have had a really positive experience with JW Wood. As a team they offered support and advice, as well as clear communication. Hannah kept me up to date through the process, very professional as well as friendly. Thank you
Many thanks for taking the time to leave such a kind review, Natalie. We love hearing feedback like this, it really does mean so much to us, thank you.
5/5
GoogleJust a personal thank you to Sue Stephenson at JW Woods estate agents, she has been very efficient and communicative throughout the process of buying my first home. Her phone manner and customer service has been second to none. Thank you Elisha
Thank you for taking the time to leave such a generous review, Elisha. We will make sure Sue sees your kind words.
5/5
GoogleThe team at JW Wood were great to my partner and I as we tried to navigate the purchase of our first home! Hannah and Julie were both very helpful, and Hannah always kept us informed of progress. Thank you so much :)
Hi Lauren, many thanks for your kind review, we are so pleased that you have been impressed with our Darlington team, especially Hannah and Julie. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleSue has been very helpful in securing my purchase and has moved things along swiftly to ensure the house I was buying was sorted between both parties and removed from the market for peace of mind. All questions I raised were raised with the sellers and answered as quickly as possible. Upto now a fab service.
Thank you for your kind review, Yvonne. The JWW After Sales look forward to seeing you through to legal completion.
5/5
GoogleI would not hesitate to recommend Woods. Right from the beginning I have found them professional, reliable and extremely helpful. Gary has bent over backwards to be on hand for advice and support and Hannah has dealt with the sale of our house in a professional, friendly and efficient way. Thank you!
Thank you for leaving a five star review, Kate. We have a really committed team at Darlington office and will make sure they, especially Gary and Hannah, hear of your kind words.
4/5
GoogleKerry, Sandrine and the team were very helpful from the onset.
Thank you, Mr Howard.
5/5
GoogleI'm very satisfied with the highly professional service from Sandrine at the Darlington office. She was very proficient and is clearly very skilled. I am also very grateful to Julie Matson who was very welcoming and informed.
We really appreciate your kind words, Michael. Thank you for taking the time to leave a review.
5/5
GoogleFantastic experience from all the staff at jjwood Darlington from viewing to after sales of the purchase of our new house. 100% recommend
That is so nice to hear, Susan. The Darlington team and Amanda in After Sales will be delighted to read your kind words.
5/5
GoogleKerry has been so helpful, friendly and communicative. This enabled a really easy and smooth process so far.
Kerry will be delighted to read your kind words, Nicola. All the Darlington team pride themselves on giving an excellent service, yet in a friendly and approachable manner.
5/5
GoogleExcellent professional service. We were kept updated regularly which we found reassuring particularly by Sandrine and Kerry. We also spoke to other members of the team who all were great
Thank you for taking the time to leave such a lovely review, Lynne. We look forward to supporting you through to the completion of your sale.
5/5
GoogleA big thank you to Sue Stephenson and all the staff at Woods, what a lovely welcoming and helpful team, very much appreciated. Julie and David Tarn xx
Thank you for taking the time to give Sue and our Darlington team a five star rating and to write such a kind review.
5/5
GoogleFriendly & approachable. Very fast & responsive to any queries. Turned my sale around in rapid timescales. Highly recommend
We are very pleased to hear you received great service, Shirley. The Darlington team will be delighted with your kind words and 5 star review. Thank you.
5/5
GoogleSandrine is a joy to deal with. She has a lovely telephone manner. She responds quickly and leaves you confident that she is on top of things.
Hi James. Thank you for leaving such a lovely review for Sandrine, she is delighted.
5/5
GoogleJust purchased from JW Wood.They were excellent and deserve some praise.Every member of staff at the Darlington branch and Rose from Durham were so professional and friendly. Well done and thank you all.
Many thanks for your kind review, Susan. We are very pleased that you have been impressed with our Darlington team. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleReally responsive and professional. Kerry has been our point of contact and helped to make the process so easy and straight forward. Huge thank you again!
Thank you for taking the time to leave us a 5 star rating and lovely review, Claire. Kerry and the team look forward to being able to hand you the keys to your new home.
5/5
GoogleA big thank you to Sandrine and the Team for making the offering process as seamless as possible... they definitely took the stress out of the first part of buying our new home with their professionalism and helpfulness. Looking forward to the next stage and receiving our moving date! Thank you
Hi Sarah, many thanks for your kind review, we are so pleased that you have been impressed with our service level. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
