Trusted Agent profile
Verified
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFriendly efficient service especially Kate Strange who has been a great help throughout the process. Thanks all.
Dear Louise, many thanks for providing a 5* review. It’s great to hear that you have received friendly and efficient service from Kate
5/5
GoogleI was very impressed with their service, they kept me informed every step of the way.
Dear Charmaine, I’m delighted you have been very impressed with the service you have received and many thanks for taking the time to provide a 5* review. The transaction will now be handles by our after sales team through to completion
5/5
GoogleFriendly professional staff, answered all our queries promptly. My property sold very quickly.
Dear Ed - many thanks indeed for providing a 5* review. Your comments are much appreciated
5/5
GoogleQuick and efficient
Dear Nick, many thanks for providing a 5* review it is appreciated
5/5
GoogleGreat service from start to finish highly recommend, nothing you ask is ever a problem.
Dear Alex, many thanks for providing a 5* review. I’m delighted you have received great service and that you would recommend J W Wood
4/5
GoogleAnn at woods and her team has been very good in finding us bungalow and kept us informed at all times as we haven't moved 52 years and needed plenty help they were there when we needed ask anything thank you so much Ronnie Jean Hann
Dear Ronnie & Jean, Ann is a very experienced member of our Durham sales team and has a great understanding of clients needs. I’m delighted to hear that the process has gone well for you
5/5
GoogleKeep very well informed and everything was handled very professionally. Thank you
Dear Jade, many thanks for providing a 5* review. Your comments are very much appreciated
5/5
GoogleAnn and the team at JWW were helpful and professional
Dear Natalie, many thanks for providing a 5* review, it is much appreciated
5/5
GoogleLove the videos. Feel like you are there
Dear Emma - thanks for providing a 5* review. Indeed videos are very useful so I’m pleased you likes them
5/5
GoogleBrilliant from start to finish! Did not think buying a house could go so smoothly! They were professional, friendly and very helpful, having access to independent mortgage advisors and solicitors to enable buying for the first time to be less daunting and actually nice experience! Would highly recommend!
Hi Libby Thank you so much for such a great review, it’s hugely appreciated!! … More
5/5
GoogleVery fast and efficient service . Quick replies and responses and professional. I had Rebecca working on my case and she was fantastic. Would recommend to anyone looking to buy or sell a property
Dear Matt, thanks for taking the time to provide a 5* review. Rebecca has only been with us since December and will be greatly encouraged by your comments.
5/5
GoogleVery friendly and efficient agents who have helped us deal with all our housing issues in a friendly manner. When our fridge broke we got a new one within the space of a week and all the people we've talked to, over email or the phone, have been very helpful. By far best housing agents for students in Durham.
5/5
GoogleWe are so delighted with the quick sale achieved by J W Wood of our student house in Durham at well over the asking price. Special thanks to Valuer Liam Barker and Senior Property Consultant Ann Stobbart . Excellent service !
Dear Robert, many thanks for providing and excellent review. Your comments are welcome in difficult market conditions
5/5
GoogleMy wife and I recently sold our property using J W WOOD Durham City. From the initial valuation by Jonathan Wheeler and the ongoing support provided by Ann Stobbart and Kate Strange, a potentially stressful process proved to be …
Dear John, it’s great to hear you have received excellent service from members of our Durham sales team. Everyone will be encouraged by your kind comments. Many thanks
5/5
GoogleReally impressed with the team at JW Wood Durham. They’re efficient, professional, and have proved on a number of occasions, that they’re willing to go that extra mile. I’m both surprised and delighted at the viewings generated in what is …
Dear SK Lyons, wow what an amazing review. Ann has worked for J W Wood for many years and is an asset to our company as you have clearly experienced.
5/5
GoogleJW Wood have exceeded my expectations! Communication from all staff but especially Elaine Anderson kept me informed every step of the way by phone and then confirmation by email. Jonathan Wheeler initially valued the property and gave me …
Dear Doug, many thanks for your excellent review and kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleWoods & especially the lovely Ann Stobbart were amazing for the duration of the sales process of my home. Professional, courteous, proactive. Totally on the ball at every stage and made sure everything moved forward with pace. No slippages. I am so grateful for all the support and help and would highly recommend.
Dear Jackie, many thanks for providing an outstanding review. Ann is a long established senior member of our sales team. It is really encouraging to hear such excellent comments.
5/5
GoogleRebecca went above and beyond for us on a complex matter. She kept us informed at all times with key information. Thank you
Dear Helen, communication is a key part of our business. Rebecca has only been part of our team since December so its encouraging to receive such positive comments. Many thanks
5/5
GooglePolite, friendly and helpful, (including computer use advice for myself who is computer illiterate) from viewing to my successful offer of purchase. Thank you
4/5
GooglePrompt and efficient service with good communication by phone and email, thanks to Ann for a successful sale.
Dear Chris, many thanks for taking the time to provide your review. Your comments are appreciated
5/5
GoogleSarah has been very helpful always on the other end of the phone if I needed to speak with her. Very valuable to jw wood. Thanks again Sarah
Dear Neil, many thanks for providing a 5* review. Sarah is an experienced member of our team and as you quite rightly point out very valuable to us at JWW
5/5
GoogleAppointments to view the house were always made to fit around us and at very last minute which has been very accommodating. Sarah is lovely and has been a great help when showing us round ☺️
Thanks for the 5* review, we’re very grateful.
5/5
GoogleSuch a nice viewing with the women she was so friendly and very helpful.. also my new purchase is smooth and relaxed with Ann :)
Thanks for the 5* review, we’re very grateful.
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
