Trusted Agent profile
Verified
★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAppointments to view the house were always made to fit around us and at very last minute which has been very accommodating. Sarah is lovely and has been a great help when showing us round ☺️
Thanks for the 5* review, we’re very grateful.
5/5
GoogleSuch a nice viewing with the women she was so friendly and very helpful.. also my new purchase is smooth and relaxed with Ann :)
Thanks for the 5* review, we’re very grateful.
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Thank you for the 5* review - much appreciated.
5/5
Google2nd time using J W woods but this time selling my mams house . They have been Exceptional, professional knowledgeable staff , Ann stobbart and Liam have been Amazing and look forward to using them again in the future.
Dear Annele, repeat business and recommendations are key to our business. I’m delighted that you have received exceptional service as a repeat client. Best wishes for 2023
5/5
GoogleThe most friendly, efficient and professional estate agency in the area. The service we received especially from Ann was second to none and achieved a sale subject to contract in a week, quite amazing. Many thanks to all of the team. Mike and Ann O'Donnell
Dear Mike & Ann, wow what an amazing 5* review. It’s encouraging that in certain circumstances the market remains quite active. The transaction will now be handled by our after sales team through to completion
5/5
GoogleExcellent professional service by all the team, Ann was particularly exceptional in her knowledge and expertise when you are buying and selling your property. Would highly recommend this estate agent.
Dear Alison, many thanks for providing a 5* review. Your comments regarding the team and Ann are much appreciated
5/5
GoogleI was recommended Woods by family members and have to say I have not been disappointed. Excellent service from day one and they have sold my property very quickly. Great communication from everyone in their team. Their recommendation of legal team also worth dealing with who also have great comms. Top marks !
Dear Jason, many thanks for providing a 5* review. Recommendations are a key part to our business and over the years we have had many returning clients who keep spreading the word. Your sale will now be handled by our after sales team through to completion
5/5
GoogleI decided to choose JW Wood to sell my first home after reading the other reviews and I'm honestly so pleased that I did. I was very nervous about putting my home on the market, but the team made the process extremely easy and pain free …
Dear Lory, this has to be one of the most comprehensive reviews we have received for some time. It is amazing and shows the importance of doing your homework before instructing an agent as google reviews are genuine and can be trusted. We … More
5/5
GoogleWould 100% recommend JW Wood. From the moment Liam came round to value my property, I felt like they had my best interests at heart. To the point of receiving an offer. Rebecca Tate supported me whilst the property was on the market & kept …
Dear Kassie, many thanks for providing a fabulous review, your kind comments are very much appreciated
5/5
GoogleFriendly and professional throughout. Kept me informed about progress. Would recommend without hesitation
Dear Don, thank you for taking the time to provide a 5* review. I’m delighted you were happy with the service provided and that you would recommend us.
5/5
GoogleVery friendly, prompt and professional service. Thank you Julie!
Dear Daniel, many thanks for providing a 5* review. Julie has only recently joined our team and is doing a great job. The slae will now be handled by our after sales team through to completion
5/5
GoogleWhat a great experience it has been using JW wood. No stress or hassle at all. A special thanks to Julie and Liam for all their help and support.
Dear Adam, many thanks for your 5* review. I’m delighted you have had a great experience with JWW. The sale will now be handled by our after sales team through to completion
5/5
GoogleProfessional and efficient from the start, property sold and kept informed at every stage of the process. Many thanks to Jonathan and Sarah for your efforts on my behalf!
Dear Sandra, many thanks for providing an excellent 5* review. Communication with clients is a key part of our business and this will continue as the transaction will be handled by our after sales team through to completion
5/5
GoogleA very friendly team, who have efficiently and quickly found a buyer after we switched from a different agent in Durham.
Dear Chris, many thanks for providing a 5* review. Your recent experience with JWW goes to show that not agents are the same
5/5
GoogleExcellent communication and support throughout the purchase!
Dear Sam, thank you for taking the time to provide a 5* review. Communication is a key part of our business so I’m delighted to hear we have met your expectations
1/5
GoogleThe worst Estate Agents in Durham, they are lazy and they never communicate with their tenants
At JW Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments in your review. It is … More
1/5
GoogleThe most backstabbing, shady and rude estate agents in the entire county of Durham.
Dear Dylan Owen, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments … More
5/5
GoogleVery friendly and professional
Dear Shirley, great to hear that you have found our team very friendly and professional, and many thanks for providing a 5* review.
5/5
GoogleAnn was attentive and helpful. So far so good lets hope it all goes through ok still a way to go.
Dear James, Ann is a very experienced member of our Durham sales team and is delighted with your comments. Many thanks for taking the time to provide a 5* review
5/5
GoogleWe have recently had a great experience with JWWoods, especially Ann and Julie who have made the purchase go as smoothly as possible. Thank you for you help and cooperation.
Dear Olivia, thank you for providing a 5* review and in particular the kind comments about Ann and Julie. It is very much appreciated. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJJ Woods have been professional throughout, kept in touch with the progress of the sale, advice and guidance. Julie Prendergast was knowledgeable and helpful. Certainly recommend.
Dear Michael, many thanks for you 5* review, your comments are very much appreciated. Julie has only been with us for a short time but is doing a great job.
5/5
GoogleThe excellent communication, advice and support received from Ann and the sales team at JW Wood greatly contributed to an overall positive experience of selling my property
Dear Janet, communication is a key part of our business which we take very seriously indeed. I’m delighted that you have had a positive experience and thank you for providing a 5* review
5/5
GoogleWe dealt with Ann for the purchase of a new house, which is currently in completion phase. …
Hi many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
