Trusted Agent profile
Verified
★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKate S was very helpful with our sale offer and was keen to aid in any way possible. She arranged multiple viewings for us before and after the offer was accepted.
Dear Shaz, many thanks for your 5* review and kind comments. Kate is doing an excellent job and it’s great that you have recognised this. The transaction will now be handled by our after sales team through to completion
5/5
GoogleVery friendly and efficient agents who have helped us deal with all our housing issues in a friendly manner. When our fridge broke we got a new one within the space of a week and all the people we've talked to, over email or the phone, have been very helpful. By far best housing agents for students in Durham.
5/5
GoogleThanks to Jonathan, Anne, Kelly and colleagues. We have had great advice re marketing our property, managing offers and completing the sale! Highly recommend and JWW would be our first choice for future property sales!
Dear Lynette, many thanks for providing an excellent 5* review. It was also very kind of you to call into the office with gifts for the team
5/5
GoogleI have been so very grateful to the staff at JWWood, Durham for all their help and support. This is my first experience of house selling and purchase, and I have been given excellent guidance and advice, particularly from Ann Stobbart and …
Dear Mrs Hudson, many thanks for providing an excellent review and for your kind comments. Indeed our after sales team will look after you and assist through to completion
5/5
GoogleWe are so delighted with the quick sale achieved by J W Wood of our student house in Durham at well over the asking price. Special thanks to Valuer Liam Barker and Senior Property Consultant Ann Stobbart . Excellent service !
Dear Robert, many thanks for providing and excellent review. Your comments are welcome in difficult market conditions
5/5
GoogleMy wife and I recently sold our property using J W WOOD Durham City. From the initial valuation by Jonathan Wheeler and the ongoing support provided by Ann Stobbart and Kate Strange, a potentially stressful process proved to be …
Dear John, it’s great to hear you have received excellent service from members of our Durham sales team. Everyone will be encouraged by your kind comments. Many thanks
5/5
GoogleJW Wood have exceeded my expectations! Communication from all staff but especially Elaine Anderson kept me informed every step of the way by phone and then confirmation by email. Jonathan Wheeler initially valued the property and gave me …
Dear Doug, many thanks for your excellent review and kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleReally impressed with the team at JW Wood Durham. They’re efficient, professional, and have proved on a number of occasions, that they’re willing to go that extra mile. I’m both surprised and delighted at the viewings generated in what is …
Dear SK Lyons, wow what an amazing review. Ann has worked for J W Wood for many years and is an asset to our company as you have clearly experienced.
5/5
GoogleWoods & especially the lovely Ann Stobbart were amazing for the duration of the sales process of my home. Professional, courteous, proactive. Totally on the ball at every stage and made sure everything moved forward with pace. No slippages. I am so grateful for all the support and help and would highly recommend.
Dear Jackie, many thanks for providing an outstanding review. Ann is a long established senior member of our sales team. It is really encouraging to hear such excellent comments.
5/5
GoogleLove the videos. Feel like you are there
Dear Emma - thanks for providing a 5* review. Indeed videos are very useful so I’m pleased you likes them
4/5
GooglePrompt and efficient service with good communication by phone and email, thanks to Ann for a successful sale.
Dear Chris, many thanks for taking the time to provide your review. Your comments are appreciated
5/5
GoogleAppointments to view the house were always made to fit around us and at very last minute which has been very accommodating. Sarah is lovely and has been a great help when showing us round ☺️
Thanks for the 5* review, we’re very grateful.
5/5
GoogleVery friendly, prompt and professional service. Thank you Julie!
Dear Daniel, many thanks for providing a 5* review. Julie has only recently joined our team and is doing a great job. The slae will now be handled by our after sales team through to completion
1/5
GoogleThe worst Estate Agents in Durham, they are lazy and they never communicate with their tenants
At JW Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments in your review. It is … More
5/5
GoogleFantastic service from Sarah, great communication and seamless throughout. Thank you.
Dear Paul, many thanks for providing an excellent 5* review. Sarah is an experienced member of our Durham team. Her knowledge and understanding of the business is a major asset to us
1/5
GoogleRating only, no written review.
Dear Matthew Coates, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such … More
5/5
GoogleBrilliant from start to finish! Did not think buying a house could go so smoothly! They were professional, friendly and very helpful, having access to independent mortgage advisors and solicitors to enable buying for the first time to be less daunting and actually nice experience! Would highly recommend!
Hi Libby Thank you so much for such a great review, it’s hugely appreciated!! … More
5/5
GoogleThe excellent communication, advice and support received from Ann and the sales team at JW Wood greatly contributed to an overall positive experience of selling my property
Dear Janet, communication is a key part of our business which we take very seriously indeed. I’m delighted that you have had a positive experience and thank you for providing a 5* review
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Thank you for the 5* review - much appreciated.
5/5
GoogleQuick and efficient
Dear Nick, many thanks for providing a 5* review it is appreciated
5/5
GoogleVery friendly and professional
Dear Shirley, great to hear that you have found our team very friendly and professional, and many thanks for providing a 5* review.
5/5
GoogleAnn and the team at JWW were helpful and professional
Dear Natalie, many thanks for providing a 5* review, it is much appreciated
5/5
GoogleKeep very well informed and everything was handled very professionally. Thank you
Dear Jade, many thanks for providing a 5* review. Your comments are very much appreciated
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
