Trusted Agent profile
Verified
★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service from start to finish highly recommend, nothing you ask is ever a problem.
Dear Alex, many thanks for providing a 5* review. I’m delighted you have received great service and that you would recommend J W Wood
5/5
GoogleExcellent communication and support throughout the purchase!
Dear Sam, thank you for taking the time to provide a 5* review. Communication is a key part of our business so I’m delighted to hear we have met your expectations
5/5
GoogleVery efficient and friendly service from Sarah - thank you!
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleFriendly and professional throughout. Kept me informed about progress. Would recommend without hesitation
Dear Don, thank you for taking the time to provide a 5* review. I’m delighted you were happy with the service provided and that you would recommend us.
1/5
GoogleThe most backstabbing, shady and rude estate agents in the entire county of Durham.
Dear Dylan Owen, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments … More
5/5
GoogleExcellent service and great comms always keep me up to date. Highly recommended!!
Dear Paul, many thanks for your 5* review, your comments are much appreciated
5/5
GooglePolite, friendly and helpful, (including computer use advice for myself who is computer illiterate) from viewing to my successful offer of purchase. Thank you
5/5
GoogleRebecca went above and beyond for us on a complex matter. She kept us informed at all times with key information. Thank you
Dear Helen, communication is a key part of our business. Rebecca has only been part of our team since December so its encouraging to receive such positive comments. Many thanks
5/5
GoogleAnn was attentive and helpful. So far so good lets hope it all goes through ok still a way to go.
Dear James, Ann is a very experienced member of our Durham sales team and is delighted with your comments. Many thanks for taking the time to provide a 5* review
5/5
GoogleSuch a nice viewing with the women she was so friendly and very helpful.. also my new purchase is smooth and relaxed with Ann :)
Thanks for the 5* review, we’re very grateful.
5/5
GoogleSarah has been very helpful always on the other end of the phone if I needed to speak with her. Very valuable to jw wood. Thanks again Sarah
Dear Neil, many thanks for providing a 5* review. Sarah is an experienced member of our team and as you quite rightly point out very valuable to us at JWW
4/5
GoogleAnn at woods and her team has been very good in finding us bungalow and kept us informed at all times as we haven't moved 52 years and needed plenty help they were there when we needed ask anything thank you so much Ronnie Jean Hann
Dear Ronnie & Jean, Ann is a very experienced member of our Durham sales team and has a great understanding of clients needs. I’m delighted to hear that the process has gone well for you
5/5
GoogleA very friendly team, who have efficiently and quickly found a buyer after we switched from a different agent in Durham.
Dear Chris, many thanks for providing a 5* review. Your recent experience with JWW goes to show that not agents are the same
5/5
GoogleProfessional and efficient from the start, property sold and kept informed at every stage of the process. Many thanks to Jonathan and Sarah for your efforts on my behalf!
Dear Sandra, many thanks for providing an excellent 5* review. Communication with clients is a key part of our business and this will continue as the transaction will be handled by our after sales team through to completion
5/5
GoogleVery fast and efficient service . Quick replies and responses and professional. I had Rebecca working on my case and she was fantastic. Would recommend to anyone looking to buy or sell a property
Dear Matt, thanks for taking the time to provide a 5* review. Rebecca has only been with us since December and will be greatly encouraged by your comments.
5/5
GoogleWhat a great experience it has been using JW wood. No stress or hassle at all. A special thanks to Julie and Liam for all their help and support.
Dear Adam, many thanks for your 5* review. I’m delighted you have had a great experience with JWW. The sale will now be handled by our after sales team through to completion
5/5
GoogleThe most friendly, efficient and professional estate agency in the area. The service we received especially from Ann was second to none and achieved a sale subject to contract in a week, quite amazing. Many thanks to all of the team. Mike and Ann O'Donnell
Dear Mike & Ann, wow what an amazing 5* review. It’s encouraging that in certain circumstances the market remains quite active. The transaction will now be handled by our after sales team through to completion
5/5
GooglePolite and professional with excellent communication to keep me up to date with purchase. First class estate agents and I would say the best in Durham
Dear David, what a fantastic review. Communication is an important part of our business and I’m delighted that you have found us first class estate agents
5/5
GoogleWe have recently had a great experience with JWWoods, especially Ann and Julie who have made the purchase go as smoothly as possible. Thank you for you help and cooperation.
Dear Olivia, thank you for providing a 5* review and in particular the kind comments about Ann and Julie. It is very much appreciated. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJJ Woods have been professional throughout, kept in touch with the progress of the sale, advice and guidance. Julie Prendergast was knowledgeable and helpful. Certainly recommend.
Dear Michael, many thanks for you 5* review, your comments are very much appreciated. Julie has only been with us for a short time but is doing a great job.
5/5
Google2nd time using J W woods but this time selling my mams house . They have been Exceptional, professional knowledgeable staff , Ann stobbart and Liam have been Amazing and look forward to using them again in the future.
Dear Annele, repeat business and recommendations are key to our business. I’m delighted that you have received exceptional service as a repeat client. Best wishes for 2023
5/5
GoogleAnn and her team at the Durham office of JWW were very professional and provided us with clear and concise information throughout the purchase of this new property.
Dear Mark, I’m delighted to hear you have had an excellent experience dealing with Ann who is an experienced member of our Durham Sales team
5/5
GoogleExcellent professional service by all the team, Ann was particularly exceptional in her knowledge and expertise when you are buying and selling your property. Would highly recommend this estate agent.
Dear Alison, many thanks for providing a 5* review. Your comments regarding the team and Ann are much appreciated
5/5
GoogleWe dealt with Ann for the purchase of a new house, which is currently in completion phase. …
Hi many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
