Trusted Agent profile
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★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from start to finish. Sales progression with Amanda in particular was truly outstanding. She kept me well informed at all stages, and kept chasing all parties to keep things moving. She was determined and professional but …
It was a great pleasure to look after you throughout the valuation, marketing and after-sales process. Thank you for your 5 star review and for your recommendation, we hope you are really happy in your new home.
5/5
GoogleI recently purchased a house from a seller who used JW Wood. When arranging viewings and communicating with the sellers before the sale, Liam and Sandrine were very helpful and responsive. During the after sales process, Gill was …
A fantastic review. Thank you very much.
5/5
GoogleSandrine Tondusson (Property Consultant) & all i have had contact with @ JW Wood have thus far been a pleasure to deal with. As a first time Landlord buying his first BTL property …
We strive to provide a high standard of service to all our customers and we are delighted with this five star review for the Sandrine and the Darlington team. Thank you very much.
5/5
GoogleCan not thank the team at JW Wood enough, especially Julie and Hannah. Both of who have been great from the start. Julie was great during the initial viewing, answering questions, giving advice and generally being a great soundboard. Hannah …
Thank you for taking the time to leave such a lovely review, Roxxanna, we are delighted you have been impressed with the service you have received. Your purchase will now be handled by our after sales team right through to completion. We look forward to being able to hand over the keys to your first home.
5/5
GoogleFrom the very first call to make an appointment to view the property we are purchasing through J W wood, they have been exceptionally helpful, friendly and professional. Gary, Sue, Julie and Hannah have thus far proven to be a great team …
Thank you for taking the time to write such a kind review, Virginia, our team at Darlington will be delighted. Recommendation is the biggest compliment, thank you.
5/5
GoogleI can highly recommend Gary Stephenson and his team, particularly Hannah Howland for the first class service I have been given. My house went on the market on January 20 2023. I had a viewing on February 4 …
Our Darlington Team will be delighted to read your review, thank you very much it is very much appreciated.
5/5
GoogleAs first time buyers, we mostly communicated with Sandrine at the Darlington branch in putting an offer down on our first property. She made the process easy, and quick and was very prompt in moving things forward and answering our queries. …
Hi Amber, many thanks for your kind review, we are so pleased that you have been impressed with our service level. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleFrom renting our house to eventually selling, our experience of JW WOOD is nothing short of excellent. Very friendly to deal with whilst being equally professional. The assistence of Paul, Jill and Charlotte ( among others) from a rental …
Thank you so much for taking the time to leave us such a lovely review, Marie. We really appreciate the 5 Stars and future recommendations are the greatest compliment.
5/5
GoogleI whole heartedly recommend the service that I have received from JWWood. Professional from start to finish. The team were proactive throughout and kept me updated at every milestone. I have not needed to 'chase' anything - they did it all …
What a fantastic review, Vanessa! Thank you so much for taking the time to write these kind words. We know our Darlington team strive to give excellent customer service and we know they will be delighted that their efforts have been appreciated.
5/5
GoogleAmazing communication and cooperation between my initial inquiry then viewing and and submitting my offer. My offer was too low but with some help and guidance my second offer was successful and I now, nearly own my first home south of the …
Thank you so much for your kind words! Its much appreciated
5/5
GoogleI chose JW wood based on their Google reviews but also after ringing round a few estate agents I was more impressed with them. My property was sold super quick, kept well updated, and then I was recommended to a decent solicitor for the …
Hi Matthew - many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
5/5
GoogleGary, Sue & Sandrine all have been fantastic! The entire team at JW Wood are fabulous, friendly & made the process painless. They really are the dream team at selling houses! Ours sold within days, before the sign even got put up. Sue is a …
What a lovely review! We will make sure ‘the dream team’ see your kind words. Many thanks.
5/5
GoogleWe’ve been delighted at the excellent service provided by JW Wood. We had good advice and information from the team from the start and were kept informed throughout. The property details looked great and the JW Wood team dealt with …
We're delighted that you were so pleased with the service you received from the Darlington team, Ms Harrison. Thank you for taking the time to leave a 5 star rating and such a glowing review, it was a pleasure to look after your sale.
5/5
GoogleCurrent in the process of purchasing our new house which is advertised by JWWoods at Chester le Street.The staff have been exceptional,Tracey Bowen has been our point of contact very helpful,polite and professional very prompt on follow up …
Thank-you for your kind words and 5* review Stewart, its very much appreciated.
5/5
GoogleThank you to the sales team for providing a great service. Tracy's fantastic communication and professionalism and Chris with his amazing knowledge of the property we viewed. …
Dear Mr & Mrs Merchant, thank you for your kind words and 5* review. It's great to know you have experienced our wonderful 5* service.
5/5
GoogleCannot praise this team enough - from start to finish they were marvellous: kind, polite, engaged, patient, on-the-ball and obviously kept one another informed. No matter who you spoke with at the Chester-le-Street branch, they knew our …
Wow what a detailed review! Our sincerest thanks for the time it must have taken to leave this review and our team are made up with your comments.
5/5
GoogleDecided to sell our home through Woods and what a great service they provided. The customer service is truly outstanding with constant communication and updates via phone calls, emails and texts. Chloe and the team at chester le street have …
A huge thanks from Chloe and the team. We really appreciate your review thank you.
1/5
GoogleDefinitely not worth the money I paid them to sell my property. Very little contact once I’d received an offer which was from the first person who walked through the door within 1 week of being on the market. The after care was poor, the …
Hello Simon. Thank you for taking the time to leave a review. It is very disappointing to read that you were unsatisfied with the service provided. We were very pleased to achieve a sale so quickly. Our aim is to market properties to the … More
5/5
GoogleI can not recommended JW Wood enough, they have been excellent so far throughout our selling process Adrian was very quick to come and value the house and get it to market. Tracey has bee excellent at keeping us updated on every viewing. …
Dear Julie, thank you for taking the time to leave us a review. Your kind comments about valued members of our team will be passed along.
4/5
GoogleJW Woods have acted for us on a few sales and have always been helpful, communicative and have offered sensible advice when bids were received. Two of our properties were very difficult to sell but JW Woods remained patient and secured …
Thank-you for your review, its very much appreciated.
5/5
GoogleJW Wood are professional and courteous. Their communication with us as vendors has been excellent. …
Thanks for the 5* review and recommendation Brian, its much appreciated
5/5
GoogleThe lovely ladies at JW Wood, Consett have been an absolute pleasure to deal with and I’m honoured to have used them. I bought through them last year when I relocated to the Northeast. They were great then and just as great this time round. …
Thank-you for your review and kind comments Craig, we always aim to please and we value you using our services again.
5/5
GoogleI'm one of two property stewards for North West Durham Methodist Circuit. We have been dealing with JW Wood Estate Agents ( Consett Branch ) to help us with the marketing and selling of one of our buildings. Our contact was Olivia Slusher …
Thank-you for your fantastic review Ken, it is much appreciated, our team are always happy to help.
5/5
GoogleSelling my home through JW woods was a very good experience. Communication throughout the process has been fantastic, staff were friendly, professional and knowledgeable and made the whole experience less stressful for myself and my …
Thank-you for the kind words and 5* review Emma, we love to hear from happy clients
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
