Trusted Agent profile
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★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaving had a positive experience with J W Wood selling my late father’s house last year , I had no hesitation in approaching Ann Stobbart and her team when I marketed my own property recently. Excellent service from all concerned. Thank you.
Dear Vicky - thanks for providing an excellent 5* review. Ann is a very experienced member of our team and will be greatly encouraged by your kind comments
5/5
GoogleExcellent service from all at JW Wood, from Liam being polite, punctual and professional with the valuation, the office staff keeping me up to date with viewings, and Sarah with her negotiating skills at the end.
Dear Dave, many thanks for your review, it is much appreciated. Our after sales team will now manage the sale through to completion
5/5
GoogleAnn and the team were responsive and highly efficient in dealing with my enquiries, they maintained regular communication throughout and kept me updated at all stages, they demonstrated an in depth knowledge of the local housing market …
Dear Jonathan, many thanks indeed for providing a superb 5* review. Your comments are much appreciated
5/5
GoogleI was recommended Woods by family members and have to say I have not been disappointed. Excellent service from day one and they have sold my property very quickly. Great communication from everyone in their team. Their recommendation of legal team also worth dealing with who also have great comms. Top marks !
Dear Jason, many thanks for providing a 5* review. Recommendations are a key part to our business and over the years we have had many returning clients who keep spreading the word. Your sale will now be handled by our after sales team through to completion
5/5
GoogleI decided to choose JW Wood to sell my first home after reading the other reviews and I'm honestly so pleased that I did. I was very nervous about putting my home on the market, but the team made the process extremely easy and pain free …
Dear Lory, this has to be one of the most comprehensive reviews we have received for some time. It is amazing and shows the importance of doing your homework before instructing an agent as google reviews are genuine and can be trusted. We … More
5/5
GoogleWould 100% recommend JW Wood. From the moment Liam came round to value my property, I felt like they had my best interests at heart. To the point of receiving an offer. Rebecca Tate supported me whilst the property was on the market & kept …
Dear Kassie, many thanks for providing a fabulous review, your kind comments are very much appreciated
5/5
GoogleGreat experience with JW Wood from start to finish - Liam came out to value my property giving sound advice. Ann and the team have then been super efficient, in contact very regularly with updates and we're now sold subject to contract within 5 weeks. Would definitely recommend. Thanks to all the team!
Dear Sarah, many thanks for providing an excellent review. The transaction will now be handled by our after sales team through to completion. Thanks for choosing J W Wood to act for you
5/5
GoogleI engaged JW Woods in Durham to sell my house for me in June 2023. It was sold within two weeks! The personal service and all communications were fantastic and the whole process ran very smoothly. The videos and photographs were of a very high quality which probably played a big part in selling the property so quickly. 10/10 Thank you!
Dear Louise, what a fantastic 5* review, thank you. Communication is a key part of our business, as is providing quality photography and marketing. The sale will now be handled by our after sales team through to completion
5/5
GoogleI have nothing bad to say about my experience with JW Wood, everything has been great since the beginning. When I enquired about the house I was interested in, it was a bank holiday, but I still got a speedy response from Director Geoff and …
Dear Bryony, many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
5/5
GoogleI would definitely recommend jw wood. We have used them in the past several times and again, they have been great from the start. Julie has been very efficient in arranging all of our viewings and has always been so helpful with any queries …
Dear Linda, many thanks for taking the time to write a fantastic 5* review and of course for using JWW again. Repeat business and recommendations are extremely important to us so we stive to keep high standards to keep ahead of our competitors and to demonstrate not all agents are the same.
5/5
GoogleLovely, friendly estate agent, who was very helpful and informative in helping us buy our new home!
Dear Pat, many thanks for providing a 5* review and for your kind words, it is much appreciated. The transaction will now be handled by our aftersales team through to completion
5/5
GoogleThe agency staffs are very friendly and supportive. I would recommend buyers to use their service.
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleHelpful and professional at all stages, from initial estimate through the process of advertising, viewing and vetting offers. From Geoff and Jonathan for the initial valuation, through Ann who managed all the offers and finalised them. …
Dear Jim, many thanks for taking the time to provide an excellent 5* review. I’m delighted you have received a professional service form our Durham sales team
5/5
GoogleFantastic service at all times: before, throughout & after I purchased the property. They really have been fantastic in helping us move into our perfect forever home! I would highly recommend!
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleThank you to Jonathon and Julie at JDWood for making the whole process of selling my home so comfortable and easy. JDWood are efficient, professional and very knowledgable and now that I have used their services they will be my first choice for any future property conveyancing or other property transactions. Thank you again.
Thank-you for your 5* review, its very much appreciated.
1/5
GoogleWe bought our first home via JW Wood. The whole experience left a lot to be desired. We viewed the house initially, they had booked back to back appointments and …
Dear C, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments in your … More
5/5
GoogleA big thank you to everyone at Woods for the efficient and friendly manner with which they dealt with the sale of our property in Sacriston. Special thanks go to Jonathan, Julie and Rose, who throughout the process kept us constantly up …
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleI was very nervous and wasn’t sure what to expect selling my first home. But JW wood in Durham were fantastic. I dealt with a few members of staff who helped me every step of the way, they were so kind and explained everything. Thank you Jonathan, Ann, Sarah and Julie in particular, you are all wonderful!!
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleExcellent service from start to finish. Sales progression with Amanda in particular was truly outstanding. She kept me well informed at all stages, and kept chasing all parties to keep things moving. She was determined and professional but …
It was a great pleasure to look after you throughout the valuation, marketing and after-sales process. Thank you for your 5 star review and for your recommendation, we hope you are really happy in your new home.
5/5
GoogleI recently purchased a house from a seller who used JW Wood. When arranging viewings and communicating with the sellers before the sale, Liam and Sandrine were very helpful and responsive. During the after sales process, Gill was …
A fantastic review. Thank you very much.
5/5
GoogleSandrine Tondusson (Property Consultant) & all i have had contact with @ JW Wood have thus far been a pleasure to deal with. As a first time Landlord buying his first BTL property …
We strive to provide a high standard of service to all our customers and we are delighted with this five star review for the Sandrine and the Darlington team. Thank you very much.
5/5
GoogleCan not thank the team at JW Wood enough, especially Julie and Hannah. Both of who have been great from the start. Julie was great during the initial viewing, answering questions, giving advice and generally being a great soundboard. Hannah …
Thank you for taking the time to leave such a lovely review, Roxxanna, we are delighted you have been impressed with the service you have received. Your purchase will now be handled by our after sales team right through to completion. We look forward to being able to hand over the keys to your first home.
5/5
GoogleFrom the very first call to make an appointment to view the property we are purchasing through J W wood, they have been exceptionally helpful, friendly and professional. Gary, Sue, Julie and Hannah have thus far proven to be a great team …
Thank you for taking the time to write such a kind review, Virginia, our team at Darlington will be delighted. Recommendation is the biggest compliment, thank you.
5/5
GoogleI can highly recommend Gary Stephenson and his team, particularly Hannah Howland for the first class service I have been given. My house went on the market on January 20 2023. I had a viewing on February 4 …
Our Darlington Team will be delighted to read your review, thank you very much it is very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
