Trusted Agent profile
Verified
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCustomer approach and way of dealings is more than expected. .We are happy for the service provided so far. Consultant Chloe Rodgerson is very polite and good 👍 …
Great to see we exceeded expectations Midhun. I’m sure you’ll be very happy with your purchase too.
5/5
GoogleJill and Tracy were both extremely helpful in assisting me with my first time buyer home purchase. Everything was explained clearly and all emails were replied to in a timely manner. They made the process so easy for me and assured I knew what I needed to submit. Thank you both!
5/5
GoogleWe are currently selling my mum’s house and the service that we have received so far, from Chris and then Chloe has been exceptional. Friendly, professional and extremely responsive. I couldn’t pick fault if I tried!
Thank you for your kind words Lisa.
5/5
GoogleExcellent service all round. Great communication and constantly on the ball regarding the sale of the property. We would highly recommend using JW Wood as your estate agent. Tracy managed the sale throughout and was such a great support.
5/5
GoogleVery helpful team, survey and report done promptly. Thanks!
Thank you Robert for your kind words.
5/5
GoogleFantastic service from start to finish , Claire was very helpful, the survey we had done was very thorough and we received the report the same day
Hi Molly, thank you for the great 5* review.
5/5
GoogleJulie has been amazing. She has understood our needs and been proactive in the search. Great communication and has brilliant knowledge of the area and the buying process. I am very greatful for her help so far. Thank you
Dear Katy, Julie is an experienced member of our Durham sales team and will be delighted to receive such kind comments and for providing a 5* review
5/5
GoogleChris came for the valuation visit. He was knowledgeable, friendly, helpful and efficient. He produced the sales information, including photographs and a video and arranged for the house to go on the market. Sarah from the Durham Office made contact thereafter introducing herself and her colleagues and since then Ann has been our main contact. She has been easily contactable and she has kept us well informed on the viewings, offers and stages up to and including the Memorandum of Sale. Ann always immediately phoned us back offering friendly advice and knowledgeable support whenever we sent her an email with questions.
Dear David & Janet, wow what an amazing review, thank you so much, your comments are very much appreciated.
5/5
GoogleJulie has been amazing. She has understood our needs and been proactive in the search. Great communication and has brilliant knowledge of the area and the buying process. I am very greatful for her help so far. Thank you
Dear Katy, Julie is an experienced member of our Durham sales team and will be delighted to receive such kind comments and for providing a 5* review
4/5
GoogleSlightly rocky start, however the communication once a sale price was agreed has been top notch. Sandrine and the team at JWWood are really responsive and are happy to answer any question I have.
Thank you for taking the time to leave us a review, J B. We look forward to being able to hand you the keys to your new home.
5/5
GoogleA friendly, efficient service keeping in touch regularly.
We're delighted that you were so pleased with the service you received from the Darlington team, Mr Halliday. Thank you for taking the time to leave a 5 star review.
5/5
GoogleRating only, no written review.
Thank you for the five star rating, Mr Bulmer. We are delighted to be looking after you again, having already assisted you with your purchase. Giving us your property to sell demonstrated your satisfaction with JW Wood and that makes us … More
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a rating, we really appreciate it
5/5
GoogleEasy to deal with and efficient
Thank you so much for your kind words! Its much appreciated
5/5
GoogleFast response and helpful agent. Thanks Ms. Sandrine Tandusson for your help.
Thank you for taking the time to give us a rating and leave a review, it is very much appreciated and thanks for giving Sandrine a special mention.
5/5
GoogleGreat service from our enquire through to our purchase ….thank you
Thank you very much for your kind words Gary, it is greatly appreciated.
1/5
GoogleWorse agency ever Very rude staff They only trying take your money and don't care about tenants
We regret that we were unable to meet your expectations. We sympathise with your disappointment regarding the loss of your deposit. However, we are required to abide by our landlords' instructions and the terms you agreed to prior to … More
5/5
GoogleExtremely helpful have gone above and beyond to help the process along 100% recommended to anyone looking for a smooth transaction
Many thanks for your five star review, Mr Walters, your comments are very much appreciated. The transaction will now be handled by our after sales team through to completion and we hope the legal process concludes speedily.
5/5
GoogleI really appreciate it service great and quick thank you JWW 🙂🙂 …
Thank you for leaving us a five star review, it is very much appreciated.
5/5
GoogleGreat agent & all staff involved are very professional & helpful. Pleasure to work with!
Many thanks for your five star review, Paul, your comments are really appreciated. We look forward to looking after you for future transactions.
5/5
GoogleGreat service, and keep sue keeps you fully up to date, every step of the way.
We are very pleased to hear you received great service, Dave. Sue and the rest of the Darlington team will be delighted with your 5 star review. Thank you.
5/5
GoogleHannah from JW Wood has been a pleasure to work with. Hannah is always responsive and is always happy to help.
Hannah and our Darlington Team will be delighted to read your review. Thank you very much, it is really appreciated.
5/5
GoogleJW Wood presented well documented evidence of what the property would make on the open market. They kept the Charity well informed throughout the sale Very pleased with the whole experience
Many thanks for taking the time to write such a kind review, Andrew. JW Wood are delighted to be working with SJOG. Our after sales team will now look after the sale, right through to legal completion.
5/5
GoogleSandrine has helped in every way possible to smooth the way for our sale. Gary and Martyn were speedy and efficient. I can recommend JWW without hesitation. Thank you!
Thanks for your kind words Mr McKinley, the Darlington team will be delighted with the 5 star rating and your kind words.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
