Trusted Agent profile
Verified
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExceptional service from the Consett branch, especially Julie L who made the process of selling my late father’s house so much easier to cope with. Uncomplicated and efficient, I would definitely recommend as I am delighted with the outcome of the sale.
Thank you for your super 5* review Judith. Julie and the team will always be on hand to assist you through this difficult process.
5/5
GoogleWould definitely recommend J Woods. They were very active in promoting our property and arranging viewings. The house was under offer in 2 weeks. Denise Peace was looking after us and she was very helpful throughout the whole process and answering our questions and keeping us informed.
Thank-you for the 5* review Heather, its much appreciated, we hope your sale goes through quickly.
5/5
GoogleJW Wood have offered a very comprehensive service. Their communication has been excellent. My property consultant Denise Peace kept me updated on a regular basis and offered valuable advice throughout the process. Denise was professional yet friendly and approachable...... Thank you.
Thanks for the kind words and 5* review Jack, its much appreciated
5/5
GoogleThe team at Woods have been first-rate: helpful, speedy, informative and they took all the stress out of our viewings and now the purchase. Denise has been brilliant to deal with. This is our second sale and purchase through Woods and we'd never use anyone else. They've been brilliant each time and they're the best.
Thank-you for the great review Martin, Denise and the team are always happy to help.
5/5
GoogleThank you to Julie and the team at Consett. Julie has been amazing from start to finish. Highly recommend choosing JW Wood, Consett. Great at keeping you updated about what is happening with the sale. Great experience. I’m very happy with everything, and everyone is so friendly and warm to talk to.
Thank you for your 5 * review Danielle. Julie and the team are delighted to have received your comments. We look forward to completing your purchase and handing over the keys in due course
5/5
GoogleI am extremely pleased with the service provided by the Chester le Street branch. All staff are very professional and have guided me through the process of selling my dad's house subject to contract. I am very impressed.
Thank you for your great review!
4/5
GoogleVery friendly staff
Thank you for your great review!
5/5
GoogleGreat company fast response to my enquiry,and where at the property doing the survey within a week. Got the report back the same day very detailed and informative. Would highly recommend this company.
Thanks for the kind words and 5* review, its much appreciated
5/5
GoogleThanks to Sarah and the sales team for a speedy, efficient and friendly service that helped us secure the house we wanted.
Dear Sagara, great to hear you’ve received excellent service from our sales team. Sarah is a senior member of our sales team and will be delighted with your kind comment
5/5
GoogleVery efficient speedy service.
Thank you for your 5 star review Bryan & Judith. Lets hope the sale completes as quickly as the offer was received.
5/5
GoogleExcellent service from Denise as usual, fast, responsive and understanding.
Another great review Paul…thank you. Denise and the team in Consett are always happy to help in your property search
5/5
GoogleThanks to Sarah and the sales team for a speedy, efficient and friendly service that helped us secure the house we wanted.
Dear Sagara, great to hear you’ve received excellent service from our sales team. Sarah is a senior member of our sales team and will be delighted with your kind comment
5/5
GoogleChris came for the valuation visit. He was knowledgeable, friendly, helpful and efficient. He produced the sales information, including photographs and a video and arranged for the house to go on the market. Sarah from the Durham Office made contact thereafter introducing herself and her colleagues and since then Ann has been our main contact. She has been easily contactable and she has kept us well informed on the viewings, offers and stages up to and including the Memorandum of Sale. Ann always immediately phoned us back offering friendly advice and knowledgeable support whenever we sent her an email with questions.
Dear David & Janet, wow what an amazing review, thank you so much, your comments are very much appreciated.
5/5
GoogleI cannot recommend JW Wood enough. They have been professional, efficient and supportive throughout the process of selling our home. Thank you to Gary, Sue, Sandrine, Julie and Kerry for all your hard work
Thank you for taking the time to write such a complimentary review, Kate. Our Darlington team really appreciate your kind words. We hope the legal process goes through quickly for you
5/5
GoogleWell Presented
Hi Mr and Mrs Smith Thank you for your review!
5/5
GoogleVery professional and quick. Could not be happier
Hi Kay Thank you so much! Much appreciated … More
5/5
GoogleRating only, no written review.
Hi Shelley Thank you for the review!
5/5
GoogleRating only, no written review.
Hi Matt Thank you for the review!! … More
5/5
GoogleExcellent service
Hi Niall Thank you for your kind review
5/5
GoogleVery friendly, efficient and helpful staff. Nothing is a problem with them and go out of their way to help you.
Hi Graham Thank you so much, that’s a great review and its much appreciated! … More
5/5
GoogleA very pleasant and professional reception when arrived at their office. Highly recommended and thank you for all your help
Hi Paul Thanks for your lovely review! Best wishes
5/5
GoogleJW Woods we’re excellent help when I was making inquiries about properties I was interested in and the staff we’re extremely helpful.
Hi Ian Much appreciated! … More
5/5
GoogleGood honest business. Nice easy and accommodating estate agents
Hi Ian Thank you so much for your lovely review, cant wait to see what you do with the place!
5/5
GoogleBarbra Smith made the transaction nice and smooth. Would happily recommend to my friends and family.
Hi Lee Thank you for your review, Barbara will be thrilled to hear … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
