Trusted Agent profile
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★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFantastic service from Julie, Denise and Claire throughout. They kept me informed and updated throughout the whole sale process. Can't recommend enough.
Thanks for the 5* review and kind comments Lewis, its much appreciated and we hope to complete your sale soon.
5/5
GoogleGreat service from the whole team but particularly Julie and Denise. After a few viewings and understanding what we were looking for they alerted us to the property we're buying before it was on the market!
Thanks for the 5* review Martha, its much appreciated. The team are always proactive and will help all they can with your purchase.
5/5
GoogleBrilliant communication and customer care. After losing out on a house through a different agent we were worried the same thing would happen again. But Julie has been amazing from start to finish. Thank you team for the great service.
Thanks for the 5* review and kind comments Lewis, its much appreciated and we hope to complete your sale soon.
5/5
GoogleExcellent service from Denise as usual, fast, responsive and understanding.
Another great review Paul…thank you. Denise and the team in Consett are always happy to help in your property search
5/5
GoogleRating only, no written review.
Thank you for your 5 Star review David
5/5
GoogleCouldn’t fault the friendly and helpful staff at Consett branch. Julie kept us up to date at all times. We had photos taken on the Wednesday, by Tracy who was amazing and captured the full potential of our property, and had an offer of full asking price on the Saturday. Would definitely recommend using this estate agents.
Thank you for returning to JW Wood Consett Jackie. As always, our friendly and helpful staff will support you up until the day of completion.
5/5
GoogleRating only, no written review.
Thank you for your 5 start review Sarah
5/5
GoogleRating only, no written review.
Thanks for the 5* review Michael, its much appreciated.
5/5
GoogleRating only, no written review.
Thanks for the 5* review Paul, its much appreciated.
5/5
GoogleJW Wood have dealt with the sale in a very professional manner, Denise has kept us up to date with everything on a regular basis, she has been excellent and very friendly in every way, helping us navigate through the whole experience. Thanks
Thank you for your glowing review Kim. Denise is happy that she was able to secure a buyer for you. We will stay in touch throughout the conveyancing process
5/5
GoogleAbsolutely fantastic service from start to finish. Would recommend
Thanks for the 5* review Paula, we hope you are happy in your new home.
5/5
GoogleFantastic service from start to finish .Staff always happy to answer queries and kept in the loop at every step .Made moving hassle free
Thank-you for the 5* review Pauline, we hope your purchase with us runs smoothly.
5/5
GoogleExcellent service. Clare and Denise is really helpful and supportive.
Many thanks for your 5 star review. We appreciate your comments
5/5
GoogleExcellent service and good communication from all staff. No problem recommending this agent.
The team in Consett appreciate your 5 star review Michael. Many thanks
5/5
GoogleDenise and Julie were always contactable, quick to return emails and lovely to deal with. Highly recommended!!
Thank-you for the 5* review James, its much appreciated, the team are always happy to help, we hope your purchase goes through quickly
5/5
GoogleExcellent service and lovely staff. Julie who showed us around the property was happy and informative. They kept us well informed. Would definitely recommend +++++
Thank you for the great review Julie.
5/5
GoogleTremendous service, Denise peace was exceptional, the amount of hassle a trans Atlantic trip caused, she never missed a beat. Thanks so much.
What a super review! Thanks you. Denise is delighted to have received this and will continue to assist you in the purchase of your new home
5/5
GoogleSeamless service from JW Woods. Really impressed with their excellent communication, regularly keeping me updated in a friendly manner. Highly recommended.
Thanks for the kind 5* review Andrew, its much appreciated.
5/5
GoogleExcellent service from Chris and Denise, got my house valued, marketed and a sale agreed within a week. Professional and very efficient. Highly recommended local agent.
Hi Martin, thanks for the 5* review, its appreciated. We hope your purchase completes quickly.
5/5
GoogleWhat a lovely bunch! Even when the customer is a hard bargaining relentless pain in the rear! Stood out from the competition all the way through the search and viewing procedures, really glad my chosen property was listed with them pleasure to deal with ❤️
Thank-you for your kind comments and 5* review Philip, its much appreciated, we hope your purchase completes quickly
5/5
GoogleWe would like to thank Denise and her team in the Consett branch for the helpful way they dealt with our house hunting. They were prompt with all responses and were a pleasure to work with.
Thank you for your kind review. We look forward to completing your sale very soon.
5/5
GoogleBrilliant team at jw wood estate agents consett, kept me informed of any viewings booked in and of any sale offers can't thank them enough, and can't thank Denise Peace enough as she was very friendly and helpful
Thanks you for the 5 Stars Lisa. Denise was delighted to help in the sale of your property.
5/5
GoogleWe have been more than happy with the service we have had from jw woods at Consett from Tracy the valuer coming out to the amount of Veiws they provided for us. to Denise who helped us agree a fee to sell. Great service
Thank-you for the 5* review Gary, Denise, Tracy and the team are always happy to help.
4/5
GoogleVery helpful in our house purchase. All staff we met were really friendly and they dealt efficiently with every issue. Great communication including gentle reminders when I was slow to respond.
Thank-you for your review David, its much appreciated and we hope your purchase progresses quickly.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
