Trusted Agent profile
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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFirst class service,responses and customer care. Ann Stobbart was my first contact and was the main person looking after my sale. I found her and other members of the sales team to be highly professional and kept me informed at all stages. …
Thank you for your great review!
5/5
GoogleExcellent service, very fast efficient and certainly know their job. Would definately recommend. Ann was friendly and helpful, she kept me up to date all the way through the purchase and arranged everything I needed.
Dear Adele- many thanks indeed for your excellent review it is very much appreciated. Ann is a senior member of our team having been with the company for many years and will be delighted with your kind comments
5/5
GoogleJW Wood has handled the sale in a very professional manner. Julie from Durham was absolutely excellent throughout the entire process. She kept me up to date with everything on a regular basis.
Thank you for your great review!
5/5
GoogleThe personal one to one attention to my house sale was perfect, in my case it was Ann at the Durham office who handled the sale from start to end. A faultless transaction. I would personally recommend JW Wood for any such business.
Dear Michael - its great to see you have received excellent service from our Durham team and especially Ann who is a senior member of that team. Many thanks for your kind comments
5/5
GoogleCould not fault the service of Ann Stobbart and her team at JW Wood in selling a property. Living outside of the local area, Ann and her team made the process easy and undertook the viewings with prospective buyers. This resulted in multiple viewings, a number of offers, and a sale (subject to contract) within 2-3 weeks.
Dear Andrew, thank you for your excellent review.
5/5
GoogleA huge thank you to Ann for managing the sale of my property, and to Jonathan, Julie and Sarah too, and all at JW Wood, Durham. I definitely recommend JW Woods as an Estate Agent for selling property. They kept me informed and up to date at every stage. Thanks so much for all your help!
Dear Tracy - we have a great team in Durham and they will be delighted to have been recognised in your excellent review. Many thanks
5/5
GoogleWe were completely blown away by the professional service we have received at JW Wood. They helped us every step of the way, and even as we continue to ask questions, each member of the team, from the Estate agents (shout out Sarah Graham!) to the consultants. Always going to bat for you. Highly recommend!
Thank you for your great review!
5/5
GoogleJulie was very helpful throughout the house buying process and kept us and our estate agents in touch with how things were progressing. She also sent us details of a firm of surveyors, which we were pleased to accept. …
Thank you for your great review!
5/5
GoogleAfter trying to sell our home with a handful of local and national estate agents who wooed us with big valuations and promises of keen buyers in our area, we've had a great experience of selling with JW Wood in a challenging market. Julie, …
Thank you for your great review!
5/5
GoogleI bought my house 15 years ago from JW Wood so when I decided to sell, they were the natural choice. Chris came to value the house, take photos & gave insights into the market conditions to manage expectations. Ann was assigned as my …
Dear Nikki - WOW what an amazing review. It is great when clients return having recognised the excellent service they have received. This is an integral part of our business and we see many clients coming back to us over the years. Many thanks for taking the time to provide an excellent review it is much appreciated
4/5
GoogleOur initial contacts were very good getting the house on the market at Christmas. We had very few viewings until about May and we had to reduce our price twice. Even so we had to accept a lower offer, and we felt a bit under pressure to …
Thank you for your great review!
5/5
GoogleJW Wood did a great job helping me to find an apartment in Durham. Led by Sarah Graham they were helpful and responsive - just what I was looking!
Thank you for your great review!
5/5
GoogleRating only, no written review.
Thank you for your great review!
4/5
GoogleResponses to our offers to purchase the property on Hillcrest , Durham were promptly handled by Ann Stobart and the follow up checks and sale confirmation was completed the same day .
Thank you for your great review!
5/5
GoogleExcellent service, all staff are very supportive and very professional. Thanks to Sarah, Julie and Jonathan and also to Anne for support in a previous sale and purchase
Dear Philomena, repeat business and recommendations are very important to us so many thanks indeed for coming back and using again. Also thanks for your 5* review and kind words
5/5
GoogleExcellent communication. All documentation processed quickly
Dear Sian, thanks for taking the time to provide your 5* review, it is appreciated
5/5
GoogleAnne was extremely helpful as where all staff. Would recommend to anyone
Thank you for your great review!
5/5
GoogleJWWood have been excellent throughout the process of selling our current house and purchasing our new house with them. Ann and Julie in particular were both a pleasure to work with. Thank you to the excellent staff at JW Wood!
Dear Roisin, many thanks for taking the time in providing an excellent 5* review. Your kind comments are much appreciated. The transaction will now be handled by our after sales team through to completion.
5/5
GoogleExcellent service from beginning to end. Kept us updated every week on the progress of our house sale. Cannot thank her enough.
Dear Brian- many thanks for providing a 5* review, your comments are very much appreciated
5/5
GoogleHuge thanks to JW Wood Estate Agent and in particular Sarah Graham, Property Consultant with regard to their support and advice about the sale of my current house, and the house buying / selling process generally. Hugely appreciated and definitely recommended.
Dear Maria - thank you for taking the time to write an excellent 5* review. Sarah is a senior member of our team and will be greatly encouraged by your kind comments
5/5
GoogleWe would like to thank all who have been involved in the sale of our house especially Geoff Graham for his advice and realistic pricing of the property which we were happy with and the resulting quick sale. Many thanks to Anne and Julie on …
Dear Derek - wow what an amazing review!!! Great to hear you have received excellent service from our Durham sales team who are all very experienced agents with many years experience.
5/5
GoogleI couldn’t recommend enough, the team more at JW Wood. From valuation to the sale of my property they have been extremely professional, accommodating and friendly. Having bought and sold with them in the past, I have only had fantastic experiences.
Dear Patrick, thank you so much for providing an excellent 5* review and for your kind comments. Repeat business is very important to us and I am delighted to see we have once again provided excellent service for you
5/5
GoogleJulie and her team at JW Woods have been amazing! They helped me buy another house, and I'm so grateful. I've already told a friends and family about them, and I'd definitely use their service again without any doubts.
Dear Ramin - thank you so much for taking the time to write an outstanding 5* review. Julie is an experienced integral part of our sales team and will be very encouraged by your kind comments
5/5
GoogleFabulous team. They provided me with an outstandingly brilliant service. From meeting with Jonathan to value the house and give a realistic view of the current market the whole process to sell took 6 days to accept offers and get …
Dear E Sheldon - Thompson I too will use the word WOW for providing such a wonderful review and for your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
