Trusted Agent profile
Verified
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWhat can I say.... Saw a house I liked, rang to book a viewing, 2 days later I'm on the doorstep. Liked it, rang following day to make a offer, they called back a hour or so later to say yes. Followed by confirmation email etc. Amanda and …
Hi Phil Thank you for your kind review, … More
5/5
GoogleChris came for the valuation visit. He was knowledgeable, friendly, helpful and efficient. He produced the sales information, including photographs and a video and arranged for the house to go on the market. Sarah from the Durham Office …
Dear David & Janet, wow what an amazing review, thank you so much, your comments are very much appreciated.
5/5
GoogleJulie has been amazing. She has understood our needs and been proactive in the search. Great communication and has brilliant knowledge of the area and the buying process. I am very greatful for her help so far. Thank you
Dear Katy, Julie is an experienced member of our Durham sales team and will be delighted to receive such kind comments and for providing a 5* review
5/5
GoogleRating only, no written review.
Thank you for your 5* review.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave this 5* review.
5/5
GoogleExcellent service , Sarah is very nice and professional.
Many thanks for the 5 star review :)
5/5
GoogleExcellent service, from Sarah and the team would highly recommend.
Thank you for your kind words and 5* review.
5/5
GoogleVery helpful, easy to talk to , would recommend to anyone buying or selling a property
Dear Nick, many thanks for providing a 5* review, your comments are much appreciated and I’m delighted that you will recommend us
5/5
GoogleExcellent service, Julie was very helpful. Definitely recommend.
Thank you for your 5* review Barbara, much appreciated.
5/5
GoogleExcellent Customer Service. I can recommend you to my friends and family. Keep it up 💯 …
Dear Johnson, thank you for taking the time to provide a 5* review. This is much appreciated
5/5
GooglePrompt and efficient service combined with helpful and positive advice that led to a quick sale beyond my expectations!
Thank you for your 5* review
5/5
GoogleVery good service from J W Wood and especially from Julie who has been very helpful indeed and always available. Thank you Julie!
Thanks for the kind words and 5* review, its much appreciated
5/5
GoogleEverything has run smoothly since day one of arranging the sale of our property through J.W.Woods
Dear Brian, I’m delighted that everything has gone smoothly with the sale. Your comments are much appreciated and thanks for taking the time to write your review
5/5
GoogleSarah was brilliant at keeping us up to date , with information and communication was fantastic. Thanks again
Thank you for the great review, it is very appreciated.
1/5
GoogleDuplicitous charlatans. We put in an offer for a property, which was accepted by the landlord and we were told we would be contacted to start referencing/application process but received nothing from them. When I chased this up I was told …
5/5
GoogleExcellent service from the whole team. We were informed of any updates and any questions we had were dealt with promptly. Wouldn't hesitate to recommend to anyone.
5/5
GoogleMy first time selling and a great experience. Everyone was easy to contact through the process and I was given regular updates from Sarah and the team about any viewings and/or offers.
Thank you for sharing your experience and your wonderful 5* review Alice.
5/5
GoogleBrilliant support from JW Wood estate agents, with Sarah Graham with great communication and support to a speedy and successful outcome - looking foward to our new home. Many thanks Sarah
Dear Diane, Many thanks for providing an excellent 5* review, your comments are appreciated. Sarah is a senior member of our sales team and takes great pride in all she does. The transaction will now be handled by our after sales team through to completion
5/5
GoogleAn excellent, professional service all round - from the initial valuation visit, through supporting documentation, and to the office team, superbly led by Ann. Thoroughly recommended.
Dear Nicky, delighted to read you have received excellent professional service from our Durham sales team. Ann is a senior member of our team and will be very much encouraged by your 5* review.
5/5
GoogleHighly recommend JW Wood. both Sarah and Julie have been very supportive and informative. I have felt completely at ease throughout the whole process, they really have gone above and beyond. Thank You.
Thank you for your kind words Chloe
5/5
GoogleThanks to Julie Pendergast and the team I was able to purchase a retirement flat on behalf of my mother very quickly, our offer was accepted we are moving forward towards a positive outcome with just a few phone calls and emails. Thanks for a professional and helpful service.
Thank you Andrew for your great review, your words are very appreciated.
5/5
GoogleOutstanding Service from start to finish it has been quick and efficient through the whole process. Jww have always had a fantastic reputation and i am so pleased i chose them to sell my home. The staff have been so courteous and helpful I would highly recommend them. Big thanks to Sarah x
Thank you for the great review!
5/5
GoogleJWW Durham Sales Team, especially, Ann Stobbart, Sarah Graham, and Julie Prendergast, facilitated me in purchasing a property. They demonstrated deep market knowledge, were highly responsive, and negotiated workable terms for all parties. …
5/5
GoogleFantastic experience dealing with JW Wood. My contacts Sarah and Vicky have been very swift, polite, accommodating and above all professional in dealing with the sale of properties' that I am in the process of purchasing. Keep up the good …
Dear Tina, I am delighted that you have had a fantastic experience dealing with Sarah and Vicky. The transaction will now be handled by our after sales team through to completion.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
