1/5
GoogleUnpleasant experience. The agent lady who came over to let me see the house was very rude and unprofessional. She barely answered my questions and she promised to come back to me on issues I pointed out in my view but she didn’t
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JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ778 reviews · 577 on Google (4.9)41 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleA helpful, knowledgeable, supportive and caring team. A 5 star rating and a first class service. Strongly recommended.
Agent replied · 15 June 2024
Dear Brian, many thanks indeed for providing a 5* review and for your kind comments. They are very much appreciated. Best wishes for 2024
1/5
GoogleRented from JW Wood, and they acted extremely unprofessionally, frequently came to our house unannounced, did not send a check-in report upon move-in, charged us £1560 at checkout (which we just got back via a TDS), lying and unprofessional …
Agent replied · 20 June 2024
Dear Joseph I’m very sorry to hear that you have not had a great experience being one of our tenants. Should you wish to discuss the matter further please contact us on lettings@jww.co.uk.
5/5
GoogleFantastic job plenty of communication and sold my house in 5 days second time I’ve used Jww the best service from all my dealings with estate agents as a landlord highly recommended
Agent replied · 15 June 2024
Dear Tony, thank you for the great 5* review.
5/5
GoogleAfter dealing with many different estate agents whilst trying to find a property I can honestly say I would recommend JW Wood, so far I have received a very professional 5* service from Julie Prendergast at Durham branch. Thank you!
Agent replied · 15 June 2024
Hi Rachel, thank you for sharing your experience and leaving this great 5* review.
5/5
GoogleReally helpful and knowledgeable company. Julie Prendergast, assisted me all the way and it was a pleasure working with her to sell my property. Highly recommend!
Agent replied · 15 June 2024
Dear Rachael, many thanks for providing a 5* review, Julie is a valued member of our team and will be encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleOur house sale through JW Wood was extremely well managed by Johnathan, Rose and team. In a challenging environment they found us a buyer extremely quickly and gave us confidence throughout that they were on hand to deal with any problems along the way
Agent replied · 15 June 2024
Dear Simon, many thanks for providing a 5* review and for your kind comments, it is much appreciated. Hope you are happy in your new home and have a lovely Christmas and best wishes for 2024
5/5
GoogleWoods have been an amazing estate agent to work with from the valuing stage of the property to the final sale going through. They kept me updated & acted very swiftly & efficiently from start to finish, I would definitely recommend them to …
Agent replied · 15 June 2024
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleWe are buying a property through JWW Estate Agents. The team is always friendly and helpful, and respond quickly. Sarah Graham and Ann Stobbart are excellent. We have now been passed to the aftersales team and will hope for the same good service.
Agent replied · 15 June 2024
Hi Katy, thank you for your review and kind words.
5/5
GoogleThe whole team at JW Woods have been nothing short of amazing so far. Ann and Sarah in particular have been particularly friendly, helpful, responsive and professional. Nothing is too much trouble. …
Agent replied · 15 June 2024
Dear James, many thanks for providing a 5* review and for your kind comments, they are very much appreciated. The sale will now be handled by our after sales team through to completion
5/5
GoogleJW Wood enabled my house selling process go very smoothly from the initial valuation & listing through to the obtaining of a buyer for my property. They generated a lot of viewings & kept me informed of the viewings & related feedback …
Agent replied · 15 June 2024
Hi Paul, thank you for leaving us such a great review.
5/5
GoogleThis is not the first time we have used JW Wood Estate agents. Every time their professionalism and attention to detail has been absolutely excellent. On this occasion, everyone we have dealt with has been so helpful - Geoff Graham, Sarah …
Agent replied · 15 June 2024
Thank you for coming back to use our services again, it is a great review.
5/5
GoogleWe received a professional and friendly service from start to finish on the sale of our property. Invaluable experienced expert advice from approachable and enthusiastic staff …
Agent replied · 22 October 2024
Thank you Lisa and Andy, for taking the time to write such a complimentary review. Our Darlington team really appreciate your kind words. We hope the legal process goes through quickly for you
5/5
GoogleHad an great experience with purchasing through JW Wood, as a first time buyer everything has felt quite overwhelming and all at once, however Sue has been a great help over the phone with recommending my next steps and putting me in …
Agent replied · 22 October 2024
Thank you for taking the time to give us a five star rating and such a lovely review, Lewis. Our Darlington team appreciate that purchasing a property can be daunting, especially as a first time buyer and we are pleased you felt supported. We look forward to being able to hand over the keys to your first home!
5/5
GoogleSo pleased we decided to use J W Woods. All the staff have been extremely helpful with our logistically difficult sale, and have gone the extra mile to make everything as straightforward as possible; from the first meeting with Gary to …
Agent replied · 22 October 2024
Thank you for taking the time to write such a kind review, our team at Darlington will be delighted. Recommendation is the biggest compliment, thank you.
4/5
GoogleGreat service from the staff, in particular Sandrine very responsive and all queries were answered. From dealing with many estate agents JW Wood are a cut above the rest, however I had a few niggles that was not down to the staff but I can …
Agent replied · 22 October 2024
Thank you for your review, Lewis. We note your comment regarding providing proof of funds, but we know you appreciate we have a legal obligation to comply with anti-money laundering legislation and perform due diligence. We need to be able … More
5/5
GoogleMy purchase has only progressed to the memorandum of sale stage so my review covers the process up to this point. All my interaction has been with Kerry, who has been great to work with. Kerry handled the communication's which was all …
Agent replied · 22 October 2024
Thank you for your kind words for Kerry and the Darlington team, Mr Read. Our after sales team will look after you until legal completion and we look forward to being able to hand you the keys to your new property.
5/5
GoogleI was recommended and therefore approached JW Wood estate agent. Immediately I felt in good hands particularly the guidance given by Gary to address small areas before putting my home on the market. …
Agent replied · 15 June 2024
Thank you for leaving such a comprehensive and complimentary review, David. Our Darlington team were delighted to read your very kind words.
5/5
GoogleKerry Plamer has been dealing with our purchase she is a credit to the company keeping us uptodate with all information regular calls and give 100 percent i would recommend JWW estate agents if ever you have to deal with …
Agent replied · 15 June 2024
Thank you for your kind review, Mr and Mrs Maitchell. We are very pleased that you have been impressed with our Darlington team. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleOverall I had a good experience with this agency. As I did take legal team from them as well, at least I was never chased on progress which was great as it was stressful enough only for myself 😀 they never bothered me and called to check …
Agent replied · 15 June 2024
Thank you for taking the time to leave such a great review, Gunita. Sandrine and the rest of the team will look after you through the rest of the process and we look forward to handing you the keys to your new home!
5/5
GoogleJWWood have been a pleasure to work with in regard to arranging the sale of our family home. From the first meeting for valuation, through showing prospective buyers through …
Agent replied · 15 June 2024
Thank you so much for your kind words, Phil. It has been an absolute pleasure dealing with you and your Dad.
5/5
GoogleOur purchase has only progressed to the memorandum of sale stage so my review covers the process up to this point. All our interaction has been with Sandrine and Julie, both have been great to work with. Sandrine handled the communications …
Agent replied · 15 June 2024
Thank you for your kind review, Pete. The JWW After Sales look forward to seeing you through to legal completion.
5/5
GoogleWe are currently in the process of purchasing a property with JW Wood estate agent. Kerry helped us navigate through the purchase of our dream property, which was difficult to secure due to the level of interest. Excellent communication and …
Agent replied · 15 June 2024
Kerry and the rest of the Darlington team will be delighted to read your kind words, thank you Lee. Everyone at JW Wood, including our after sales team, pride themselves on giving an excellent service to help ensure the rest of your … More
5/5
GoogleWe are currently in the process of buying a house with JWW and I couldn’t recommend any more. From finding the house we liked Friday, viewing on Saturday, and receiving a call on Monday morning to tell us our offer has been accepted, …
Agent replied · 17 June 2024
It is always a real pleasure getting reviews such as yours, Emily. We share your excitement at finding your first home and look forward to supporting you through the rest of the process until we can give you the keys! Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
